Software Technical Support

Mark Crum *** S Harvey Dr., Bloomington, IN *****

Tel: 812-***-****, E-mail:

******@*******.***

PROFESSIONAL TECHNICAL EXPERIENCE

Costume Alibi (an online retailer), Bloomington June

****-*** *010

Database and Web Site Specialist

Maintained SQL 2008 database on a Windows Server 2008 in-house server

Prepared MS Excel spreadsheets and analyzed data

Designed custom queries and reports using Stone Edge Inventory Management

System in MS Access

Configured launch of a ASP.NET StoreFront Web site, modified design,

monitored site

Served as technical support for hardware, software, and users on 17

networked Windows XP/Vista workstations

Office of Admissions, Indiana University, Bloomington

August 2008-March 2009

Information Specialist

Entered and maintained records in Student Information System database

Assisted with other filing tasks

WonderLab Museum of Science, Health, and Technology, Bloomington

2005-May 2008

Database Updater

Kept a VolunteerWorks volunteer database current

Set up and ran reports and queries regularly

Maintained up-to-date manual of duties

Compiled statistics of volunteer activity

Served as the organization's adviser on features and capabilities of the

database

Computer Technology Services, Ivy Tech State College, Bloomington

January-May 2003

Help Desk Technician

Assisted students in use of computers

Analyzed hardware and software difficulties

Configured hardware, software, and peripherals

Entered data into a database

COMPUTER TECHNICAL SKILLS

Languages: Java, PHP, Visual Basic, ActionScript 3.0

Platforms: Microsoft Windows, UNIX, Mac-OS

Databases: MS Access, Structured Query Language

Web development: HTML, XML, Flash

EDUCATION

Indiana University, Bloomington, IN, School of Informatics

2004-May 2008

Bachelor of Science with Distinction, major in Informatics with cognate in

Psychology

GPA 3.5

Dean's List, School of Informatics, Fall 2006 and Fall 2007

Ivy Tech State College, Bloomington, IN

2000-2003

Associate Degree, Magna cum Laude, major in Computer Information Systems

Specializations in Programming and Networking

GPA 3.9

Dean's List, Ivy Tech, each semester Fall 2000-Spring 2003

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