Customer Service Project Manager

Samira Sardesai

*** *. ****** ***, *** *, Glendale, CA-91205

Mobile: 818-***-**** Email: ***************@*****.***

Objective: Seeking a management related position which allows me to grow

professionally and make a solid contribution to the organization while

utilizing my knowledge and experience.

Education & Credentials:

1. Master of Science in Engineering management/Project management (May 2007-

June 2009)

National University, San Diego, California

2. Bachelor of Engineering in Computer Science (August 2002-June 2006)

University of Mumbai, India

Work Experience:

Management Intern at Staff mark Inc. (December 2009-Present)

Los Angeles, CA

Assisted in staffing and recruiting needs of the organization, from finding

most suitable resumes, through phone screening and face-to-face interviews,

to presenting the most appropriate candidates; Offering customer service

through telephone and email to clients and candidates; explaining paperwork

details to the candidates and making sure all the requirements are filled

in correctly; working with the internal databases of the organization;

successfully completed other general office and administrative duties such

as data entry, filing, faxing, scanning, using the copier, studying the

timecards, etc. on a daily basis.

Summer Intern at Yahoo! Inc. (June 2008-September 2008)

Burbank, CA

Successfully completed assigned tasks on several projects: Search

marketing, Dashboards, Siebel, CRM, etc.; Analyzed details of the search

marketing business to provide more innovative ideas; Worked with the

project manager and product manager to complete information gathering and

analysis of projects.

Data Analyst at Hutch, now Vodafone (June 2006-February 2007)

Mumbai, India.

Performed data analysis and customer service functions at the

telecommunication company using Microsoft Excel and CRM; Prepared reports

and presentations using Microsoft Word and Microsoft PowerPoint,

respectively, and more.

Relevant Project Experience:

Thesis: Best Way to Manage Engineers. (March 2008-March 2009)

Advisor: Dr. Stan Rifkin (http://www.master-systems.com/Stan.ivnu)

This study makes use of contingency approach of management to motivate

engineers and enhance their productivity. It treats engineering as a

separate class, unlike most studies performed till date. It also provides

practical advice based on the research and field studies that were

conducted.

Marketing Plan and Product strategy for Apple I-Pod (September 2008)

National University

This project involved information gathering, product analysis, competitor

analysis, strategy building, marketing, future scope and overall business

model for Apple I-Pod.

Risk analysis and risk management of Challenger space shuttle (May 2007)

National University

This project involved the case-study: Challenger Space shuttle; evaluation

of details, risk analysis and risk management. We studied all the risks

involved in the case, degree of impact of each risk and how the management

could have dealt in a better way to avert the crisis that followed.

Relevant Courses:

Introduction to Engineering Management

Engineering Project Management (PMBok)

Management of Risk, Contracts and Legal issues Managing

Projects: Operations Management

Elective courses: Statistics for Business

Planning, Performing and Controlling Projects Human

Resource Management

Project Financing and Associated Financial Management Product

Management

Capstone Project

Engineering Management Capstone Project I

Engineering Management Capstone Project II

Technical Skills:

Microsoft Office (Word, Excel, PowerPoint, etc), Microsoft Project,

Microsoft Access, Internet, HTML, Adobe Acrobat, Adobe Photoshop, Windows

98, 2000, XP and NT, Microstrategy and more.

Affiliations:

Member of the International Community of Project Managers (since 2008)

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