Information Technology Technical Support
Resume:
Amber Nicole Chambers
Phone: 979-***-**** ********@*****.***
Objective
I am seeking a position with a company that will allow me to advance my skills and training while furthering
my career.
Education
ITT Technical Institute, Webster, TX, September 2009 – September 2011
Bachelors of Science, Information Technology, Information Systems Security
ITT Technical Institute, Webster, TX, September 2004 – December 2006
Associates of Applied Science, Information Technology, Computer Networking Systems
Dean’s Honor List - 4 quarters
Brazosport College, Lake Jackson, TX, June 2000 – December 2002
Courses, Skills, and Familiar Software
•
• •
PC Hardware & Maintenance Network Management
• •
Microsoft Windows XP, Vista, 7 Unicenter Service Desk
• •
Microsoft Windows Server 2003 Active Directory
• •
Microsoft Office Suites Citrix
• •
Network Standards and Protocols SMS/Remote Desktop
• •
Networking Technology Printers
• WAN Technology
Experience
Metters Inc, Help Desk May 2012 – August 2012
Houston, TX
Assisted dispatch with ticket assignment and other duties as needed.
Atos Origin, Systems Analyst, October 2006 – April 2009
Houston, TX
Supported Medical Sector customers by answering phone calls and emails requesting technical support.
Responsible for learning all related technical support information including specific hardware and software
unique to the customer. Performed level 1 server administration tasks relative to user accounts. Supported all
of the following software and applications - Cerner, Epic, Windows XP and Vista operating systems, Citrix,
Microsoft Office, SAP, Kronos. Documented all troubleshooting and support decisions in the Computer
Associates database (USD) and assigned to the appropriate 2nd level teams.
• Assisted with documenting support processes.
• Cross trained on other support areas specific to the customer.
• Cross trained on other customers in order to accept additional support calls
• Selected to train and mentor new analysts.
Contact this candidate