Human Resources Customer Service

Brittani E. Allshouse

**** *.*. ***

Arcadia, OH 44804

419-***-****

*****************@*****.***

Objective: To build a productive career as a Call Center Manager

Education:

. B.A. (Psychology, Political Science/Pre-Law, 2006).

Ohio Northern University, Ada, OH.

Major GPA: 3.64/4.00; graduated with distinction

Employment:

Nov. 13, 2006 - Jan. 16 2010 Siffrin, Inc. Options for Life

Canton, OH

Manager of Payroll /Human Resources

. Served as the channel between internal and external relations pertaining

to the company

- maintain OSHA injury logs, prepare and complete unemployment, worker's

compensation, Family Medical Leave Act information; process garnishments

/ liens and support orders

. Provided training for newly hired employees as well as drug testing,

background

checks, and reference checks; maintain training records, insurance and

benefits

information and record and process payroll information for the

organization as a whole

. Conduct interviews / hire employees in order to provide the company with

quality staff

. Develop and administer HR policies and procedures

. Provide Drug-Free Workplace training

. Serve as the back-up for the Director of Human Resources

July 1, 2002 - Aug. 15, 2006 Kohl's Department Store

Findlay, OH

Associate

. Assisted in training new associates

. Organize and merchandise inventory /facilitate loss prevention measures

. Specialize in sales and customer service

Skills:

Office

. Answering a multi-line telephone system

. Operation of a fax machine, copy machine, and postage machine

. Cash office / preparing and making money deposits

Legal

. Prepare papers for law review journals

. Write grant proposals and legal briefs

. Knowledgeable of case law and Supreme Court rulings

. Familiar with OSHA standards and regulations, FMLA information,

employment law, unemployment law,

worker's compensation processes; process liens, support orders, and

garnishments

Computer

. Microsoft Word (70 wpm), Excel, SPSS, Office, Outlook, and Power Point

. Adobe Photo Shop & Printshop

. ADP human resources and payroll systems (PayExpert and EZLabor)

. Paychex payroll and human resources software (Preview and Time in a Box)

Professional Presentations

Presented paper at the Midwest Political Science Association Conference.

Presidential Electors and Voting Discretion. 2006.

http://www.allacademic.com//meta/p_mla_apa_research_citation/1/4/0/8/8/pages

140887/p140887-1.php

Presented paper at the Midsouth Sociological Association Meeting. Binge

Drinking by College Students: Longitudinal Tests of Two Theories of Deviant

Behavior. 2005. www.midsouthsoc.org/program2005.pdf

Languages

. Spanish (intermediate level)

References: Available Upon Request

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