Design Management
Resume:
Kevin Hippert
*************@*******.***
************@************.***
Lynn, MA 01901
**** - ******* ************ (launched 2008) -
http://www.hiphelpstech.com
Freelance
Summary:
I have been providing top quality service and excellent customer
satisfaction for many years for clients in many different states. Over the
past years I have been extending myself in freelance endeavors towards all
company sizes in need of aspects in technology and/or graphic and web
design.
Web/Graphic
Using the latest in web technology I have worked with clients in which we
have brought designs from concept to completion. I have also worked with
clients in which we have done an overhaul of the design layout of their
site. There have also been times in which I have been called upon to pick
up where the last designer left off. I have worked with small business
start ups in which all aspects of web and graphic design were completed;
from logo and business cards all the way through letterheads and website
(www.debt4equity.com). I have had the experience in which I have
incorporated SEO. At the previous company I worked as part of a team for
SEO integration completing such tasks as directory changes, tagging, name
schemes, scripting and backend adjustments and more.
In many situations I have been the sole or lead designer/developer for web
development needs. I have completed site/server migrations, site
conversions, marketing strategies, SEO implementation and more. I have
also had the ability to work with companies in which I had integrated an
outside source to complete backend scripting and database design, utilizing
technologies such as PHP, Crystal reporting and more.
Technical Support
Complete break/fix on all hardware and software
Work with clients over the phone as well as remote software to troubleshoot
and resolve any/all issues.
Server storage migrations utilizing SAN and NAS technology
Disaster Recovery planning, implementation, deployment and training
Network Infrastructure planning and design
LAN/WAN planning and setup
Mail service setup and deployment
PC purchasing assistance
Server purchasing assistance
3/2008 - 12/2009 FSG Social Impact Advisors
Boston, MA
Information Technology Specialist
Summary:
Sole and lead technologist completing such tasks as maintaining the help
desk and client support. Lead web design/development project plan and
implementation creating a projected savings of about 24,000 per year.
Develop, manage vendor relations, project management and
implementations. Research, design, plan and execute telecom solutions in
which had projected savings of about 16,000 per year. Research vendors and
third party software, plan and execute disaster recovery plan creating on
site and off site backup plan and procedure. Research and implement remote
support plan. Assist, manage, maintain, design and develop all areas and
aspects of technology.
Technology Support Management:
Coordinate with existing third party vendor to gain access to all
equipment
Coordinate in capturing a overview of existing network
Coordinate all IT related invoicing of software and hardware
Research third party Information Technology vendors to assist with the
needs of the firm
Coordinate transition from existing third party IT vendor to another
third party vendor
Coordinate with third party IT vendor to obtain service and protection
plan for firm as it is needed
Approval all assistance with vendor
Website Administration/Management:
Manage conversion from J2EE platform to HTML platform
Coordinate with vendor conversion
Data migration of existing site
Backup and store components of site post conversion
Worked as part of a team for Administration, SEO, graphic design of
site
Part of a team to update and maintain all aspects of the website
Troubleshoot all issues with website as reported by users and
associates
Project Management:
Website:
Research vendors for website domain, server and service
Collaborate with team on front and back end of websites
Coordinate with vendor for HTML conversion
Complete backups and storage of J2EE site
Work with web/marketing team on organization of site for SEO
Reconstruct web for SEO optimization
Network Infrastructure:
Work with associate in compiling donation aspects from vendor to
obtain all necessary attributes for firm infrastructure.
Research vendors for utilization in Network infrastructure upgrade and
Cisco components install. Report Vendor choices to upper management
for best choice and cost decisions
Configure project timeline and update according to project
installation
Manage vendors to complete proposed projects
Resolve all inquires as needed
Document all technical assets
Help Desk
Responsibilities/support include, but are not limited to:
. Resolving system performance
. Implement Backup and Restore Policy and procedures
. Setup, deploy and maintain all client side backup policy and
procedures
. Evaluate and reconfigure all aspects of current network
. Manage and manipulate LAN/WAN networks
. Troubleshoot all aspects of the current network and reconfigure for
continuity
. Provide documentation support as it relates to the maintenance of
systems and services
. Resolve Data and architecture issues at tier level 1, 2 and 3
. Research and Configure new technical support system
. Provide all levels of support for all associates in local site as well
as three remote sites
. Best practices and Intrusion Detection
. Server Management, Maintenance and Administration
. all client to help desk communications
. Self created and maintained system for tracking
. Develop operating system and third party scripts (HTML, DHTML)
. Manage third party IT team for patches, security applications, system
updates and upgrades
. Perform capacity planning and performance tuning
. Wireless device support and wireless network support
. Website support and maintenance
. Active Directory support and maintenance
. Microsoft Office support 2003, XP, 2007
. Microsoft OS support XP, Vista, 7
. Telecommunication support Cisco, Polycom systems
. Troubleshoot, educate and train end users as necessary on all
applications, hardware and software; when applicable
. Prepare, initialize and complete new user training for all new
employees entering the company
. Configure the O/U, Exchange, BES, any and all other peripherals needed
by end user
Strong project management skills
. Ability to manage and prioritize multiple projects simultaneously
. Anticipate, assess and implement technological changes and communicate
the business impact within the Firm.
. Coordinate with third party vendors with deployment of all network
upgrades and changes in accordance with technology needs as assessed.
6/2006 - 3/2008 Forest City Enterprise Inc.
Cambridge, MA
Senior Technical Support Specialist
Responsibilities include, but are not limited to:
. Resolving system performance
. Data and architecture issues at tier level 1, 2 and 3
. Participating in major system installation
. Assisting in enterprise wide IT projects involving multiple business
units throughout the company.
. Provide Level 1 and 2 support for line of business, service lines, and
physical location across the enterprise as well as application
support.
Support includes but is not limited to:
. Best practices and Intrusion Detection
. Virus Protection
. Live Communications Server
. Server Management and Administration
. MS Server Products (Share point, Project Server)
. Buzz saw administration and support for the Boston Regional offices as
well as remote offices including but not limited to Skokie, Il;
Baltimore, MD; Pennsylvania; Denver Colorado
. Web Servers (IIS) Ability to screen and diagnose client and management
inquiries and problems; troubleshoot to clearly understand problems
(root cause determination)
. Troubleshoot, educate and train end users as necessary on all
applications, hardware and software.
. Prepare, initialize and complete new user training for all new
employees entering the company for the Boston Regional office as well
as the connected remote sites.
Training includes but is not limited to:
. Desktop and desktop related peripherals; i.e. printers, faxes, copiers
. Mobile devices: i.e. blackberry, cell phones, PDA's
. Software: i.e. Autodesk Buzzsaw, Sharepoint, Intranet, network
connection
. All Microsoft office related software and suite.
Setup and deploy computers to new and current end users.
. Computer, Network and Server administration
. Making sure that nightly, weekly, monthly back up are running properly
as well as completely; report any errors
. Remote desktop connections to remote sites to trouble shoot resolve
any and all issues.
. Resolving end users issues as they relate to software or hardware
. Trouble shoot and resolve any and all issues
. Reinstall applications as necessary
. Manipulate software on a per user basis, to make them more functional
per user
. Train, contribute and maintain software on a per user basis.
. Use operational documentation, and escalate problems to third party
providers and product vendors for further troubleshooting (where
appropriate).
. Use of Alteris web application for tracking
. Develop operating system and third party scripts (HTML, DHTML)
. Perform capacity planning and performance tuning
. Manage dynamic changes with-in the environment as they relate to
change management
. Manipulate, install
. patch and security application
. System updates and upgrades.
. Work with current LAN/WAN networks
. Provide documentation support as it relates to the maintenance of
systems and services.
. Use of Alteris web application for documentation
Demonstrate strong project management skills
. Ability to manage and prioritize multiple projects simultaneously to
meet management mandated timelines
Execute on business system architecture plans as mandated by Director of
Technical Services.
5/2005- 6/2006 PCS Mailing List Company
Peabody, MA
Graphic/Web Design, IT Analyst
Technology Responsibilities
. Connect client to server (SBS2003)
. Ensure that both thin client and fat client capabilities are
functional
. Setup the appserver for new employees that come into the work place.
Make sure all programs, printers, templates and file are loaded and
running correctly along with pointing correctly for fast response and
use.
. Setup server with compliance to UNIX server systems
. Configure the current employees with all settings needed to run from
the server.
o Ensure that all programs running from client side can run server
side with full functionality
. Monitor the transfer of all employees from desktop to appserver
. Give connectivity to the appserver to each computer (dump terminal only,
thin client)
. Resolve any and all issues of transfer with employees
. Installing new computers, with appersever configurations
. Cleaning up old computers; stripping the old of all programs on desktop
and making it thin client compatible,
. Clean up the server:
o Getting ride of duplicate file, folders and programs.
o Maintaining a one level consistency with the entire server.
o Clean up systems of all surpluses ie: usernames, passwords, email
addresses, etc.
. Communicate with third party vendors to receive files from their
database and import them to our system
. Convert the incoming file to a user/printer friend format for customer
to use
. Compile SQL queries against our existing database in order to fulfill
data requirements for the customer or the sales person looking for
information.
Shipping and Receiving Responsibilities
. Working with sales to manipulate files and get them delivered to the
respective party by the deadline
. Working with vendor companies in order to pull orders form their
system and convert them to a usable format for the customer and
deliver by deadline
. Print labels on the existing dot matrix printer and ship them to the
customer by the need by date
. Converting all files to a user and printer friendly form for the
customer and ensuring the information deadline delivery is met.
. Shipping data files using multiple shipping methods:
o FedEx - online system. Using the downloadable system to compute
the time and price of the shipment
o UPS - Using the system implemented to make sure that the
shipment goes out with the appropriate values and delivery time.
o Email - using the implemented system and template to ensure the
file is delivered to the customer in the appropriate format
requested
Web/Graphic Design Responsibilities
. Maintain constant updates / on all data cards for the company as the
information continuously changes
. Verify the information/counts with the database system
. Update all information from the data cards to the web server and
verify all links working and active
. Work with sales staff to compile email campaigns advertisements for
our clients and brokers. Design the template, manipulate the
information. Make all links are working and open in appropriate
windows
. Work President/CEO in redesigning the catalog and all advertising
mediums for the company. Ie: trifolds, pamphlets, etc.
. Work with select few in maintaining up-to-date information on the
website for things including DMA shows, times and location,
announcements, etc.
. Solo designer for the website. Create new banners, images, logos,
templates and layouts for new and existing information.
. Configuring the website to run SQL queries from the customer side.
Continuously recommend new and innovating ways to allow the website to
have multiple functions.
. Manipulate images to conform to the websites needs.
. Research advertising avenues in order to keep the website up-to-date
and innovative.
. Implement forms and applications for online users and submission.
Quinsigamond Community College
Worcester, MA
Graduate of Quinsigamond Community College Worcester, MA. Applied Arts
Major, GPA 3.8. Courses in Illustration, Photoshop, Quark Express, Photo
graphics, Graphic Design Production and Processes, and Color and Design,
Adobe Dimensions, HTML.
Framingham State College
Framingham, MA
Java and HTML classes completed to enhance the knowledge in which I felt
was necessary for advancement
Quinsigamond Community College
Worcester, MA
Courses in CIS to extend the knowledge gained working in the Information
Technology field.
Skills: Software/Hardware
HTML, DHTML, JAVA, Windows Platforms Microsoft SBS, 2003, Exchange
XHTML Windows XP Professional (03/07)
Mac OSX Windows Vista Microsoft Office Suites
Quark Express SBS 2003 Microsoft Share point
JavaScript Windows Server 2000 Microsoft Active Sync
XML technologies Windows Server 2003 Cisco Systems
Windows Server 2008 Polycom Systems
Adobe Creative Macromedia Auto Desk
Suite CS3/4 Digital Macromedia DreamWeaver Buzzsaw
Photography Macromedia Flash AutoCAD
Macromedia Fireworks AutoCAD LT
Freehand
Several SQL ACT! 2007 Double Take - merge purge system
dialects Auto Desk Buzzsaw Logictech postal soft
MySQL, SQL Server Listpro
Transact SQL SAP/ERP
programming
Additional Information:
Freelance computer technology - collecting/backing up and reconfiguring
personal PC and re-deployment back to user.
Freelance design in all avenues of work such as weddings, invitations,
flyers, business cards, company logos, etc. 2002 - present
Work as part of an affiliation of professional designer in order to design,
create and interact with clients on a case by case basis. 2004 -present.
Design business cards, web sites and personal contact pages for all avenues
of use.2002 - present
Web Design- all areas of computers, 1998-present.
Graphic Design all areas 1998 - present
President, Leicester Leo's Club, 1995-1996.
Basketball Coach, summer and winter 1995-1997.
Altar Server, St. Pius X, Leicester, MA, 1991-1998.
Member of Leicester Art Club
Maintain contracting projects in areas of Graphic Design and Web Design,
started in 2000
Head gym coordinator for a youth group organization in Worcester county
2001 - 2002
Contact this candidate