Customer Service Supervisor

Production Supervisor

Core Competencies

*S On Time Delivery

Customer Service Mentoring Employees

Shipping & Receiving Practices Cost Control

Inventory Control Vehicle Maintenance

Order Accuracy & Scheduling Continuous Improvement

Professional Experience

Skyware Global - Aurora, IL 2008

- Present

Production Supervisor

Oversee all operations related to the production and distribution of

satellite dishes for Dish Network, Hughesnet and Wildblue

Supervisor for 100+ employees involved in the metal stamping, powder

coating, assembly, packaging, and distribution of satellite dishes

throughout the United States and Canada

Track scrap numbers, quality issues, and production statistics and report

to management weekly

Supervise tracking of customer owned product upon receipt into our

facility, through the assembly process, and as product ships to end users

Coordinate the Return Merchandise Authorization process serving as the link

between customers and suppliers

Cutting Edge Millwork Inc. - Elgin, IL

2006 - 2008

Warehouse Manager

Managed a non-union warehouse distributing $14 million in millwork,

windows, and cabinetry throughout the Chicago-land area

Responsible for all aspects of warehousing and shipment of goods including

quality, safety, cost management and reduction, facilities, shipping,

receiving, and continuous improvement in all areas

Implemented tagging system to assist in order pulling and shipment

organization

Managed payroll for hourly employees with E-Time system

Directly involved with receipt of goods into company WMS (Activant),

receiving reports, and inventory management

Directly managed 13 employees including delivery drivers, general labor,

service technicians, order pullers, and shipping/receiving

Reduced warehouse staff from 13 employees to 9 employees resulting in

consolidation of routes, reduced payroll expense, and overall increase in

efficiency

Raven Antenna Systems - Batavia, IL

2005 - 2006

Production Supervisor

Lone supervisor for start-up satellite dish manufacturing company

Supervised receiving, assembly lines, packaging lines, inventory control

and shipping

Configured initial process flow for company from order inception to

shipment of finished product

Utilized customer's SAP system to setup product for shipment

Scheduled production and labor daily

Maintained production and labor reports

InterMat Inc. - Ankeny, IA

2004 - 2005

Web Developer

Facilitated transfer of entire website, including databases, to new server

Maintained and improved upon established website providing services to

amateur wrestling enthusiasts via the internet

Tracked and posted amateur wrestling results daily

Managed online store from order taking through shipment of product

Chicago Mold Engineering Co., Inc. - St. Charles, IL

1998 - 2003

Web Developer

Launched the company's first website

Provided customers and interested parties with a very thorough overview of

the company including a detailed equipment list, online facility tour, and

company history

Assisted Systems Administrator daily by organizing job status reports and

troubleshooting technical issues with company-wide network and data

transfer

Education and Professional Development

Iowa State University, Ames, IA

Bachelor of Science in Management Information Systems, 2003

Electronic Business Certificate, 2003

Accident Investigation, Waubonsee Community College, Sugar Grove, IL

Fork Lift Safety

Technical Skills

Microsoft Office Package (Outlook, Word, Powerpoint, and Excel in

particular)

AutoCAD 2000 and previous

Experienced with computer networks, databases, web page design and

implementation

HTML, Javascript, Windows Server 2003, SQL, Adobe Photoshop

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