Quality Assurance Customer Service

CHARLES J. HODGES

* **** **** #* *** Rafael, CA *4901 (415) 459-

7366

***************@*****.***

SUMMARY OF QUALIFICATIONS

1. Quality Assurance: SDLC(Agile/Scrum and Waterfall), HP Quality

Center, Bugzilla, TestLink, Test Track Pro, Automated testing, Web

Testing, UI Testing, Functional Testing, Validation Testing,

Regression testing, and Compatibility Testing

2. I.T. Experience: FileMaker Pro, VMware, LAN Administration,

Internet and Hardware Proficient, MS Office, MS Windows, FTP, UNIX,

SQL, Secure CRT, WinTV, WinSCP, Rally, VersionOne, ScrumWorks, CPA

3. Office Experience: Billing, Data Entry, Project Management,

Customer Service, Sales

4. Great attention to detail, and very organized

5. Solid grasp of short-term iterations and long-term release cycles

6. Deep understanding of Quality Assurance methods and techniques

PROFESSIONAL EXPERIENCE

2006-2010 TVWorks (Comcast Corporation) Mill Valley, CA

Quality Assurance Engineer/Lead

. Create, Execute, Manage software test suites

. Create and Track bugs/defects across an application's release

. Create, Execute, Update Automated Testing scripts

. Responsible for QA department during management transition

. QA Lead for Comcast Caller ID, now in over 4-million households

. Create Testing Cycle Summary Reports and Application Release

Metrics

. Facilitate bug/defect regression and application integrity

. Mentor and train new hires

2004-2006 Visual Concepts/2K Marin/2K Games San Rafael,

CA

Senior Quality Assurance Tester

. Execute software test case plans

. Test, record, track and regress bugs and defects

. Database normalization

. Supervise 10-20 testers across multiple, coinciding projects

. Facilitate communications from management to testers

. Create Weekly Reports for Management's review

. Facilitate bug regression and integrity

. Mentor and train new hires

2003-2006 Fiserv FSC Insurance Solutions Novato, CA

Quality Assurance Technician

. Develop and execute software test case plans

. Identify and report System errors

. Coordinate with Project Manager for project resolution

. Coordinate resolution of software errors with Development

personnel

. Coordinate with QA Manager to revise, and update, testing

procedures

. Test data and installations of custom made software

. Completed projects on-time, or early, every release cycle

. Met or exceeded goals every quarter

. Organize semi-monthly data release process

. Mentor and train new hires

2001-2003 Union Bank San Francisco, CA

Financial Services Officer

. Internal and external customer service

. Performed sales development (tele-consulting and in-person)

. Business and consumer account and loan servicing

. Assessed needs, and generated sales of products

. Met or exceeded goals every quarter

. Extensive management and sales training

. Developed marketing materials for client development

. 1 of 7, in California, accepted to participate in year-long

Management Training

Program for 2002

2000 ICplanet Corporation

San Rafael, CA

Quality Assurance Web Tester

. Developed and executed test cases

. Coordinated project completion with Developers, Engineers, and

Managers

. Immediately resolved reported errors with engineers

. Liaison between Customer Support and Quality Assurance

. Led Quality Assurance in "Testing Goals Completed" every week

EDUCATION

1997-2000 Humboldt State University Arcata, CA

Bachelor of Arts: Political Science (International

Relations)

Minor: Computer Information Systems

COMMUNITY INVOLVEMENT

Leukemia and Lymphoma Society Bay-to-Breakers Pledge Runner

Surfrider Foundation USA

Kiva.org

PERSONAL INTERESTS

Attending Professional and Amateur Sporting Events

Classic Toyota Land Cruiser Enthusiast

Saltwater and Freshwater Fishing

Brazilian Jiu-Jitsu (martial arts)

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