Computer Project Management

Jeff J. Gallego

**** ***** ********* #***, *****, NY 10468, 917-***-**** **********@*****.***

Objective: to obtain a position with an established, well respected organization where my IT knowledge and experience

can be utilized for mutual growth

PROFESSIONAL EXPERIENCE

IT Support Specialist 2008- Present

Since January of 2008, I have worked as an independent IT Support Specialist supporting and maintaining all

computer, hardware and software, at various offices and small business that does not have IT support on staff.

I’m always on-call and provide on-site, off-site, and telephone support for all technology related issues to my

clients. My duties are as follows:

• Coordinate and assist in the support of company’s servers and mainframe systems.

• Implementation of system and software upgrades as necessary.

• Assist with other IT related issues as necessary.

• Make recommendations and execute a technology plan for company growth.

• Travel to offices and remote sites to install, configure and troubleshoot hardware software, set up and

support network connectivity at these sites.

• Installation, configuration, and troubleshooting of desktops, laptops and mobile phone.

Yankee Stadium 1/05- 12/08

Information Technology Supervisor

• Served as primary contact for computer services.

• Supervised and evaluated computer personnel.

• Assisted in the event of computer failure and with merchandise inventory as well as reassuring that

systems were up and running.

• At times heavy data entry along with managing a team of 15 individuals to secure steady operating

computers throughout the Stadium.

• Evaluated, planned, and budgeted information systems requirements.

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• Coordinated, developed and published system activity schedules.

• Managed consumable inventory.

• Established, maintained and enforced procedures to control and manage computing resources

• Managed computer operations, provides for security of system, and monitored performance.

• Developed technical solutions to information system problems.

• Interfaced with computer vendors regarding problems, maintenance, and billing.

• Planned and conduct user training.

• Established and maintained effective relationships with those contacted in the course of work.

• Established and enforced procedures for computer users.

• Established and maintained records and files.

• Devise Security codes and systems.

The Telephone Center 11/02- 7/05

Market Researcher

• Performed surveys on customers via telephone regarding various products.

• Collected and analyzed information on behalf of organizations such as businesses,

governments and charities.

• Analyzed consumer opinions and collect data from a variety of sources to enable organizations

to make informed decisions.

• Planed and implemented research projects, and assess the results.

• Worked with clients, advising how to use the information provided.

EDUCATION

Monroe College, Bronx NY 2004

Associates degree in Computer Information Systems

SKILLS

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IT Skills:

Knowledge of Exchange, windows server, and server technologies (SQL, IIS), MS outlook as

well as MS office, programming experience, experience maintaining a LAN, desktops & laptops,

Microsoft/MAC operating systems, WAN/LAN (TCP/IP, DHCP), adobe suite, POS systems,

CRM, and other business applications.

Importing/Exporting data into various formats and working with intersystem operability.

Knowledge in Web/Lamp Developer.

Knowledge of Directshow, Net, C#, VB

Personal Skills:

Bilingual (Spanish)

Strong communication skills and professional manner.

Strong organizational and project management.

Ability to work independently as well as with a team.

Great follow up skills.

Self starter mentally and ability to handle multiple tasks.

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