Customer Service Process

Edward F. Smith, II

**** *. ***** **. ** Work: 320-***-**** x5713

Hutchinson, MN 55350 Residence: 320-***-****

********@********.***

CAREER SUMMARY

Manager, supervisor and researcher with demonstrated expertise in supplying

analytical services to research and development, manufacturing, and

customer service organizations in the microelectronics, medical diagnostic

equipment, industrial gas and specialty chemical industries. Led the

development of innovative and novel analytical solutions utilizing a broad

array of chemical and physical characterization methods. Established

record for cost effectively managing a laboratory supporting integrated

circuit manufacturing, and transforming it from an under-performing unit

into a state-of-the-art analytical service organization. Proven ability to

solve difficult, non-routine analysis problems, and develop them into

routine analytical methods. Championed integration of process analytical

technology into manufacturing processes to maximize production, improve

product quality and, increase capital equipment operating return.

Practice a collaborative leadership style that fosters career development

through mentoring and coaching.

PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS

Hutchinson Technology Inc., Hutchinson, MN

2005-present

Supervisor, Materials Science and Engineering Services, Corp. Chemist

Supervised degreed scientists and engineers providing materials science and

engineering services to support development and failure analysis of

microelectronic devices supplied to the memory storage products and medical

diagnostic equipment industries. Group completed approximately 500 service

requests/year.

. Developed organizational goals that aligned with company measurement

needs.

. Provided career development to staff of 4 degreed chemical professionals

(direct reports) and 10 laboratory technicians (indirect reports).

. Developed analytical methods to characterize chemical properties of

materials used in high volume manufacture of microelectronic devices.

Results used to support new process introduction, process

optimization, yield improvement, product quality and cost reduction

initiatives.

. Led failure analysis of defective products from internal and external

customers.

. Introduced new analytical technologies to support advanced measurement

needs.

. Leveraged external resources to provide analytical services beyond

internal lab capabilities.

. Led cross-functional group to review, assess and improve analysis method

documentation.

. Applied advanced statistical concepts to design experiments and

evaluate results.

. Managed RoHS and REACH compliance programs.

. Led company Chemical Hygiene Program. Improved laboratory safety program

by establishing process of documented inspections.

AIR PRODUCTS AND CHEMICALS, INC., Allentown, PA 1979-

2005

Analytical Laboratory Manager - Richmond, VA

Managed and directed technical leadership for day-to-day operation of

analytical laboratory supporting integrated circuit manufacturing.

Provided process chemical and analytical technology interface to

semiconductor manufacturing operations. Managed career development of

laboratory staff - 3 degreed chemical professionals (direct reports) and 20

chemical and gas technicians (indirect reports).

Edward F. Smith, II Page 2

. Completed over 3000 analyses/yr with 24 hour, 1 day, and 1-week

completion rates of 99+%. Saved customer up to $1MM/yr compared with

outsourcing to a contract analytical laboratory.

. Developed analytical methods to identify -

. photoresist contamination on photolithography equipment.

Identification allowed customer to partner with equipment manufacturer

to re-design resist cure. Saved 1900 hours/yr of equipment downtime.

. organic contaminants in Films process chambers. Increased process

yields 3%.

. corrosion of STI metrology equipment. Reduced equipment downtime by

600 hours/yr, and equipment replacement costs of $200M/yr.

. Identified root cause of surface blemishes on memory products.

Solution increased productivity by 50,000 units per incident.

. Invented spectroscopic method to measure off-specification process

chemical. Eliminated equipment downtime. Saved customer over $300M

in chemical disposal costs.

. Applied advanced statistical concepts to design experiments and

evaluate results.

. Collaborated with external laboratories to leverage analytical

services beyond lab capabilities.

. Created economic model for manufacturing support laboratories. Shared

model with regional area and FAB development managers.

. Increased market share by providing commercial leads to area sales and

product managers.

. Drove Continuous Improvement initiatives to improve operating quality

by increasing Best Practice implementation to 94%, improving

documentation, and authoring practices.

. Developed and implemented an ISO compliant Quality Program. Lead

auditor for ISO and customer preparedness audits.

. Established GLP practices into laboratory operations.

. Analytical Technology resource for site, and worldwide electronics

operations.

. Established laboratory safety program. Zero Lost Time or Recordable

incidents for 5 years.

Senior Research Chemist - Allentown, PA

Researched and developed process analytical technologies for integration

into industrial gas and specialty chemical manufacturing operations through

multidisciplinary teams.

. Applied process mass spectrometry and gas chromatography to diagnose

inefficient desulfurization of process feed gas, causing decline in

plant performance. Negotiated higher quality feed gas from supplier,

and developed a contaminant removal process.

. Led multidisciplinary team to install a process NDIR to analyze liquid

N2 for trace impurities during trailer fills. Gained 7-year supply

agreement with Wyeth for pharmaceutical grade N2, representing

$1.1MM/yr in new revenue.

. Headed Air Products-Eastman Chemical team in analysis of Liquid Phase

MeOH process streams. Process mass spectrometry and FTIR identified

and tracked catalyst poisons in plant feed, reactor, and guardbed

process units. Results used to implement process changes that reduced

catalyst poison accumulation, which negatively impacted sale of

technology to potential buyers. Technology sold for $57-62MM.

. Developed process analysis protocol for hydrogen/CO plant. Results

used to assess feed gas quality, verify plant design specifications,

and validate product quality. H2 capacity increased 20%, and

accounted for $10-$20MM/year of CO, Syngas, and H2 sales to chemical

companies.

. Directed multidisciplinary academic/industrial team in using process

Raman spectroscopy to measure HNO3/HNO2 in dinitrotoluene

manufacturing process units. Saved $500M/year in catalyst costs and,

up to $63M/year in acid consumption and neutralization costs.

Technology enabled closed loop process control and, improved reactor

operation and product purification.

. Created UV-Vis process analytical methodology to monitor blending of

acetylenic compound. Eliminated tolling costs of $200M/yr., and

reduced process time by a factor of 4 effectively increasing plant

capacity with no capital expense.

Edward F. Smith, II Page 3

Chemist - Senior Chemist - Allentown, PA

Developed wet chemical and spectroscopic analytical methods to support

new product research and development, specialty chemical

manufacturing, and customer technical service requests.

. Designed thermometric titration and UV spectroscopic methods to

measure surfactant concentrations in emulsion polymers used in

personal hygiene products. Results shared with Proctor & Gamble

scientists, and were critical to retaining a multimillion-dollar

account.

. Invented method to chemically derivatize an acrylamide fluorophore

enabling ppt concentrations to be measured in emulsion polymers.

Results used to obtain FDA approval for polymer use in food contact

applications. Product sales exceed $3MM/year.

INSTRUMENTAL ANALYSIS EXPERTISE

. Traditional Instrumentation - UV-Vis, IR/FTIR/NIR, fluorescence,

phosphorescence, NMR, AA, ICP-OES, ICPMS, GC, IC, electrochemistry,

particle sizing/counting, titrimetry, TGA, TGA-MS, TGA-IR DSC, TPD,

rheology, wet chemistry, surface analysis, mechanical testing.

. Process Analytical Instrumentation - UV-Vis, FTIR/NIR, NDIR,

photoacoustic, NMR, Raman, XRF, microwave, MS, GC, IC,

electrochemistry, particle sizing/counting, titrimetry, rheology,

refractive index.

. Specialized Instrumentation - Laser-Induced Fluorescence, Laser-

Induced Phosphorescence, Time Correlated Single Photon Counting,

Supersonic Jet Spectroscopy, Cavity-Ringdown Spectroscopy, TDLAS,

Shpol'skii Spectroscopy.

. Software - Chemometrics, Molecular Modeling (Gaussian, Spartan,

Chem3D), Neural Networks, Spectroscopy (GRAMS, PeakFit, PeakSolve,

QuantBasic), Plotting/Statistics (SigmaPlot, SigmaStat), LabView.

EDUCATION

PhD Analytical Chemistry, in progress, Lehigh University, Bethlehem, PA

MS Chemistry, Lehigh University, Bethlehem, PA

Thesis - Laser-Induced Phosphorescence of 2,6-Dinitrotoluene.

BS Chemistry, Lafayette College, Easton, PA

PUBLICATIONS AND PRESENTATIONS

A combination of 34 papers and presentations. Representative examples

include -

. Laser-Induced Fluorescence of Trace Hydroxide in Aromatic Amines; E.

F. Smith, II; Presented at 1995 Eastern Analytical Symposium;

Somerset, NJ.

. Monitoring of Dinitrotoluene and its Metabolites in Urine by

Spectrophotometry of Their Coupled Aryldiazonium Salts, E. F. Smith,

II, H. J. Smith, and E. J. Kuchar; AIHA Journal, 56, 1175-9, 1995.

. Applications of Process Analytical Chemistry in the Industrial Gas and

Chemical Manufacturing Industry, Invited Lecture, Lafayette College

Department of Chemistry, 2000.

PROFESSIONAL AFFILIATIONS

American Chemical Society, Member

Analytical Laboratory Managers Association, Member

ASTM - Committee E13 - Molecular Spectroscopy and Chromatography, Member

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