Customer Service Manager

Location:

Posted:

March 09, 2010

Hoy Jackson Jr.

Chicago, IL **643

**********@*******.***

Objective: To obtain a position that offers stability, growth, and utilize

my vast managerial skills and knowledge.

Experience:

9/00-Present United Services Co. Chicago, Il

Security Supervisor/Assistant Night Manager

. Supervision of 15 employees.

. Conducted multi-site security audits.

. Trained all new hire employees on policy and procedure.

. Implemented strategies that improved employee moral.

. Customer Service and Conflict resolution.

2/94-10/08 Dobbs International/Gateway Gourmet Co. Chicago, Il

Operations Manager

. Conducted audits to insure OSHA, DOT and Federal Insurance

policies were met and maintained.

. Conducted sanitation audits to ensure proper sanitation

policies we met.

. Conducted proper food handling and equipment processing per

the guidelines of the AOA

. Oversaw all new hire screening, training, and scheduling

. Supervision of one hundred employees

. Conducted daily meetings with managers to improve operations.

. Oversaw the production of the facility and that it met the

time guidelines set per contract.

Sky Chef's Catering Company Chicago, Il

Catering Representative/Driver

. Insured correct catering order placement for all domestic and

international flights

. Oversaw the loading and unloading of the aircraft with the

proper equipment and foods need.