Manager Service Representative

Location:

Posted:

March 09, 2010

JAY BROADGATE

Home: 206-***-**** - *******@*****.***

Professional Experience:

Qwest Communications, Seattle, WA

Technologies Maintenance Technician

01-14-1980 - 08-22-2008

Responsible for server operation and maintenance in 24x7 data center and in

remote telephone switching offices. Performed troubleshooting and

component-level repair on several generations of IBM, HP, DEC, SUN, and

other brands of computers and associated peripheral equipment, including

tape/disk storage, printers, data-comm, etc. Emphasis on problem analysis

via remote connection to servers, in addition to excellent rapport with

clients, results in expedited problem resolution and maximum client

satisfaction. Creation of technical documentation and keeping problem

records current has been a valuable skill in this position. Also supported

Windows desktops/laptops- installation, hardware, software, upgrades,

repairs, etc.

Wang Laboratories, Inc., Seattle, WA

Field Service Representative

09-16-1973 - 12-31-1979

Installed and maintained Wang Computers and Word Processors and associated

peripheral equipment on customer premises. Component-level troubleshooting

frequently required at equipment site. Maintained plotters, disk drives,

tape drives, IBM Selectric typewriters, Centronics and HP printers, and

various other devices designed by Wang. Included frequent travel

throughout several Northwest states. Excellent rapport with customers a

top priority. Promoted to Seattle Branch Service Manager supervising 12

technicians during final year with Wang.

Additionally, I personally maintain dozens of PCs belonging to

family, friends, and others who hear of my talents.

Education:

Shoreline Community College, Seattle, WA

Associate Degree, Electronics Technology, 1973