Process Improvement Management

Mark Mihailoff

972-***-**** **** Timbercreek,

Flower Mound, TX 75028 *************@*********.***

OPERATIONS MANAGEMENT

Team Leadership, Process Improvement, Production

Recognized throughout career for being a visionary corporate leader

leveraging in-depth knowledge of the marketplace and the competitor

landscape to significantly increase revenue. Solid organizational,

communication, and team building skills. Adept at bridging production gaps

to complete business interests, managing projects from inception to

completion, and conveying complex operational concepts in a simple and

compelling manner. Currently seeking a position in Operations Management,

bringing 20+ years of professional experience as follows:

Key Strengths

o Business Operations Management

o Project Management

o Cost/Labor Reduction

o Program Coordination

o Team Leadership

o Employee Mentoring

o Recruitment/Retention

o Process Improvement

o Production Supervision

o Strategic Planning

o Vendor Relations

Professional Profile

WILLIAMSON PRINTING CORP, Dallas, TX 2009 - Current

Production Supervisor II

Assumed full responsibility for managing production and all aspects of

print production, including Pressroom operations, Letterpress Operations,

Workflow Scheduling, Bindery operations, Estimating and Outsourcing,.

ALLIANCE DATA/BOWNE & COMPANY, Dallas, TX 2006 -2009

Print Supervisor

Oversees all operations of departments, including Print, Inkjet, Bindery,

Warehouse, and Xerox with 42 associates and 4 Leads. Directs recruitment

and retention initiatives of supervisors and staff while training and

mentoring all employees in successful operating procedures and supervisory

management skills.

V Established the War on Waste (W.O.W.) Program, reducing total paper

waste to below 10% and saving the company $1.2 million annually.

V Successfully reduced overtime labor to below 3% while maintaining

production goals and projected totals.

V Received many Business & Service Awards for success in 2006 and 2007

(Alliance Data Line of Business Award - 2007, Associate of the Month

Award - 2007, Solutions Award - 2007, Service Award - 2006).

AFFILIATED COMPUTER SERVICE, Southgate, MI 2005 - 2006

Print Supervisor

Assumed full responsibility for managing production and all aspects of

print production, including 6 IBM 4000 printers, 3 DP180 Xerox printers,

Warehouse operations and 15 associates spanning 3 shifts.

THE EXPERT OF MONROE, Monroe, MI 2003 - 2005

Publication Owner

Supervised all monthly production operations for the publication with over

75K in circulation and covering 12 cities. Organized and developed

long/short-term goals.

V Implemented new product rollout and target markets, ensuring successful

distribution.

V $150k P&L responsibility.

PAGE LITHO, Detroit, MI 1991 - 2003

Print Supervisor

Managed the production of three ATF 4/C Heatset Webs., two 5/C 40' Komori

Sheetfed presses, Warehouse and a complete Pre-press Department.

WESTVACO ENVELOPE DIVISION, Livonia, MI 1986 - 1991

Shift Lead

Oversaw production of six Halm Jet Presses and all Pre-press and Plate

making duties.

V Employee of the Year, 1988.

REFERENCES AVAILABLE UPON REQUEST

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