Customer Service Quality Assurance

Richard H. Morris Jr.

******.****.*@*****.***

**W 139 Millbrook Ct Phone: 630-***-****

Downers Grove, IL 60516

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Objective

To maximize and enhance my skills from education and work experience that will

provide the employer with a value in my employment, an advantage against

competitors, and growth and reliability for their future.

Education

Devry University Addison, IL

GPA 3.2/4.0

Bachelor of Science in Business Administration with a concentration in Business

Operations Management

Skills

Computer Skills

Microsoft Office, Linear Programming/Quantitative Analysis, Great Plains, Linux/ AIX

Unix, SQL, Basic Computer Programming - VB, Shell Scripting, Macola/ERP

Materials

Bill of Materials (Product Tree, Single Level, Multi Level, Multiple Bill, Lead

Time) MRP, EOQ, Total Cost of Materials, Production and Process, Forecasting,

General Data Input., BOM/Exploded BOM

Logistics

Bills of Lading/Commercial Invoices/Freight Bill Invoice, Online Web Ship/Exporting,

Expedited Air Freight,

Logistics Finance, Costing, Intermodal, Railroad, Tracing

General

Customer Database Management,

Customer Service,

Time Management,

Project Management,

TQM, TS Audits, SPC

Professional Experience

HIGHROAD Consulting LTD., Chicago IL

June 2007 - Current

Manager Strategic Analysis

. Determined costs and rates of railroads, intermodal, and trucking companies for

negotiation purposes for large corporations, consulting and legal proceedings by

using published costing data as well as additional studies integrated into custom

computer applications

. Designed databases to manage projects dealing with company profitability as well

as streamlining and reengineering processes to gain more data about logistics

operators and their fleets

. Managed several companies' outsourced operations related to logistics and insured

proper techniques were handled by my co-workers by managing and auditing their

performance

. Attended meetings related to intermodal operations with several groups from the

Chicago land area dedicated to improving logistics conditions

Dynaflex/Woodbridge Corporation, Addison, IL

June 2006 - June 2007

Production Assistant

. Completed production reports in excel and access for upper management (plant and

directors) for decision making purposes and automotive plant performance indicators

for corporate headquarters and organized companies internal system for budgeting

purposes

. Designed databases to improve quality assurance which led to less external

failure costs, improved information, employee performance indicators, and defect

traceability

. Audited parts for defects, pack quantities as well as components to make insure

correct product was shipped to the customer

. Designed procedures for operation and general instructions for assembly,

inspection, and shipping workers, which consisted of materials requirements for each

product and procedures related to their function.

Ulta, Romeoville, IL

August 2005 - June 2006

Replenishment Associate Main DC

. Replenished inventory for all retail locations to maximize sales by covering all

product needs

. Audited replenishment inventory based on inaccuracies to achieve exact inventory

for future and present references

. Recommended to management changes that could result in more efficiency and safety

so injuries could be avoided and operations would be more productive

. Optimized three product divisions from a two person to a one person operation

lowering costs for the employer

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