Human Resources Resource
Resume:
TRACY RENEE SPRATT
Dublin, CA 94568
***********@*****.***
EDUCATION
Bachelor's of Science in Business Administration from Touro University
International (TUI), concentration in Human Resource Management (12/2008)
CERTIFICATION
Completion of Certified Professional Disability Case Management
Certification (CPDM), Insurance Education Association (2006/2007)
SPECIAL SKILLS:
Strong analytical skills, advance problem solving and influencing skills.
TECHNICAL SKILLS:
Typing 50 WPM, 10 key by touch, advance knowledge of MS Excel, MS Word and
MS PowerPoint, intermediate know of MS Access.
EMPLOYMENT HISTORY:
Kaiser Permanente (from March 2006 to Present), HR Department
Human Resources Disability Case Manager
Consult with managers and disabled employees to ensure compliance with
Collective Bargaining Agreements (CBA) and State and Federal laws including
Division of Workers' Compensation (DWC), Family Medical Leave Act (FMLA),
California Family Rights Act (CFRA), Americans with Disability Act (ADA)
and Fair Employment and Housing Act (FEHA). Conduct alternative job search
for employee with medical conditions which preclude them from performing
the essential functions of their current position. Create Monthly reports
in response to local leadership needs. Administer and monitor the Return
to Work (RTW) Program and monitor all leaves of absences including
maternity leaves, personal leaves, medical leaves and Industrial leaves of
absence. Search for job accommodation equipment/ensure equipment is
installed timely. Conduct quarterly Workers' Compensation Claims Review.
Ensure employee receives DWC1 and Manager completes Supervisors' Report of
Injury within 24 hrs of notification. Participate in various HR projects.
Kaiser Permanente (from November 2003 to March 2006), National Payroll
TIME System Coordinator - Payroll
Accomplishments: Directly involved with the testing and rollout of TIME
Reporting System.
In-dept knowledge of KP's policies, practices, labor contacts, concepts and
systems. Accountable for timely and accurate
Processing of PeopleSoft payroll System. Created case entries for off-cycle
pay checks. Interacted with Employee/Labor Relations
Consultants, department leaders, department managers and timekeepers daily
to ensure PeopleSoft payroll system generated pay
based on Kaiser Permanente pay practices, HR policies, Collective
Bargaining Agreements and Fair Labor Standards Act (FLSA).
Developed TIME System resource tools and TIME System training presentation.
Worked closely with the Department Managers,
Employee/Labor Relations Consultants, Information Technology, Labor
Relations and National Payroll to resolve payroll related
issues in a timely manner. Reset passwords, set up security access and
resolved system issues for end users.
Presented monthly at New Hire Orientation and provided monthly training
sessions for new managers and staff members.
Kaiser Permanente (from September 2001 to November 2003), Human Resources
Service Center
Human Resource Analyst
Assisted managers with integration of Workers' Compensation and State
Disability benefits. Assisted Employee/Labor Relations
Consultants and employees using HR policies and guidelines. Ensured that
employees were place on a non-paid leave in a timely
manner. Ensured that Family Medical Leave Act (FMLA) and California Family
Rights Act (CFRA) benefits were designated in a
timely manner. Created disability spreadsheets to ensure managers
integrated sick hours with State Disability Insurance benefits.
Kaiser Permanente (from March 2001 to September 2001), Member Services
Member Service Representative
Resolved member complaints, by working with department managers and
physician leadership. Resolved escalated billing issues
for members. Ensured that member concerns and complaints were resolved
timely and within compliance guidelines.
Kaiser Permanente (from September 2000 to March 2001), Human Resources
Service Center
Human Resource Team Lead
Managed a team of 25 staff members. Led team members through influence and
collaboration. Used leadership skills for team building and conflict
resolution. Ensured that deadlines were met and projects were
completed in a timely manner. Resolved escalated issues. Interviewed,
recruited and trained new team members
Kaiser Permanente (from June 1997 to September 2000), Human Resources
Service Center
Human Resource Analyst /Human Resource Representative
Accomplishments: Directly involved with the outsourcing of COBRA programs
to a third-party administrator (TPA).
Front line Call Center Representative, answering questions on benefits,
pay, retirement plans and general HR questions
Processed new hire paperwork, transfers and other Human Resources
transactions pertaining to employee pay, benefits, medical
leaves, Workers' Compensation and personnel status changes. Assisted with
off-cycle check processing and payroll adjustments.
Responded to escalated employee calls and inquiries. Resolves ongoing,
moderate to complex HR related issues and tracked
employee data utilizing PeopleSoft System. Responsible for sending bi-
weekly wire transfers to TPA for Dependent Care Program.
Assisted with new employee orientation. Provided benefit sessions new
employees.
Reference(s): Available upon request.
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