Training Management

Jordan Boomer

**** **** **** ****** #* ( CHICAGO, ILLINOIS 60642

419-***-**** ( ********@*****.***

Qualifications Profile

Highly accomplished, results-focused Training & Development Consultant with

record of continuous success in conceiving and creating solution-based

training strategies, programs, courses, and materials. Solid business

acumen and project planning skills; able to meet core enterprise objectives

through innovative training and development program initiatives. Proven

talent for presenting complex information in an easily understood format.

Serve as corporate-wide information resource, agent of change, and

consultant. Persuasive and personable; reputation for fostering top

performance from instructors and participants; confident presenter and

negotiator.

Training & Development Expertise

Program Design Delivery & Launch Learning Management

Needs & Gap Analyses Change Management Metrics & Evaluation

Curriculum / Material Classroom & Virtual Tools

Design Training Quality Control Processes

Technology & Media Train-the-Trainer

Selection Initiatives Knowledge Management

Infrastructure Planning Corporate Communication Feedback Mechanisms

Professional Experience

Applied Learning Labs, Inc. / Healthy Interactions, Inc., Chicago, Illinois

2004 to Present

Training Program Developer & Consultant, 2005 to Present

Earned promotion to consult with major clients on internal training

requirements, winning business and developing custom solutions spanning

training, skill development, and learning management. Manage client

engagement and entire consulting lifecycle from concept through

implementation within an array of sectors, including healthcare and

insurance, biotechnology, financial services, technology, hospitality, and

consumer electronics. Identify and execute innovative strategies supporting

client goals to enhance performance, increase productivity, and develop

intellectual capital. Conduct research and analysis into training

techniques and best practices that drive customer satisfaction and achieve

objectives within cross-functional environments; leverage creative,

proactive approach to achieving desired outcomes. Evaluate project scope to

establish schedules, budget estimates, and team requirements; utilize

requirement elicitation and validation techniques to ensure effective

client needs analysis. Manage learning projects from inception to delivery,

creating wide-ranging support systems featuring training manuals,

exercises, and agendas; oversee an associate consulting professional and a

training material production manager. Serve as a coach and mentor to new

Program Developer / Consultant staff. Key Contributions:

o Developed innovative tool, Knowledge Map, earning recognition for a

client implementation from Training Magazine as one of the Top 125

Training Programs for 2007, designed to cultivate employee investment

in new initiatives and corporate change:

http://www.appliedlearning.com/knowledgemaps/howmapswork.

o Established a record of success through delivery of 25+ training

solutions for 20+ clients, including Eli Lilly, Aetna, Canadian

Diabetes Association, La Quinta Hotels, CIGNA, Radio Shack, and Barnes

& Noble; won expanded business from La Quinta Hotels, Eli Lilly, TIAA-

CREF, and Aetna.

< Aetna: Designed enterprise-level Knowledge Map serving training

initiative for 35K employees, targeting cultivation of employee

engagement and expertise spanning industry factors, market

conditions, corporate financial management, and long-range

business strategy; consulted with functional leaders and

executives to meet requirements and built 3 of 4 e-learning

applications.

< Canadian Diabetes Association: Spearheaded program development

for rollout in January, 2010, supporting diabetes educators'

efforts to encourage people with diabetes to actively manage

health; created program with 5 modules covering overview,

outline of disease processes, nutrition and fitness, insulin

therapy, and managing child diabetes through psychosocial

approaches.

< La Quinta: Managed consulting engagement to develop front-office

operations and service delivery Knowledge Map, leveraging

customer feedback to define key service improvements. Client

requested development of a second map based upon the success of

the first, to improve maintenance and housekeeping operations;

utilized highly visual approach to mitigate issues with literacy

and speakers of English as second language.

o Develop training material prototypes and leverage focus groups to

inform redesign efforts; coordinate with 8 concept artists, graphic

designers, and Flash developers to develop and finalized materials.

o Create and lead train-the-trainer sessions, instructing on course

topics and facilitation techniques.

o Instrumental to business acquisition, account development, and client

retention initiatives; excel in building and maintaining consensus

across diverse groups.

Research Assistant & Production Specialist, 2004 to 2005

Provided an array of training solution development support for training

program consultants, performing research, analysis, production,

distribution, and tracking of training materials for multiple concurrent

projects serving worldwide clients. Collaborated extensively with internal

consultants, artists, material and service vendors, and clients to

orchestrate the entire material development lifecycle; spearheaded quality

assurance. Supervised staff and temp teams of 2-6 for large print runs.

Managed Website content and marketing collateral. Key Contributions:

o Consistently achieved print production goals for cost control and

deadlines.

o Negotiated with and managed vendors; aggressively pursued cost control

through price negotiation, effective material sourcing, and assurance

of vendor adherence to service level agreements (SLA).

o Evaluated and pursued opportunities to streamline operations through

outsourcing, strictly enforcing quality standards to ensure the same

caliber of materials' production as in-house efforts.

o Substantially improved archival and storage, inventory management,

production, and shipping processes.

o Pioneered a compliance-focused board game, "The Compliance Challenge",

performing end-to-end conceptualization, development, and marketing to

promote sales.

Wabash College, Center of Inquiry in the Liberal Arts, Crawfordsville,

Indiana 2003 - 2004

Research Intern

Within college-funded research projects, investigated the effectiveness of

a liberal arts education as compared to a four-year university education

within major research institutions. Key Contributions:

o Presented at 2004 National Conference on Undergraduate Research,

providing research findings.

Community Service

True Adventures, Chicago, Illinois 2009 to Present

Core Leader (Volunteer)

Lead group of 10-30 members in outdoor adventures, providing comprehensive

trip planning, coordination, and logistics spanning food, gear, and

transportation. Evaluate trip details to prepare budgets to inform

individual participant cost planning. Manage required forms, including

waivers and health forms. Key Contributions:

o Collaborate with staff on promotions, such as newsletters, Web

content, and social network site updates.

o Apply project management techniques to evaluate lessons learned and

continuously improve program.

o Recruited participants and led 24-mile canoeing trip; currently

planning a winter survival weekend.

Greater Wabash Foundation, Crawfordsville, Indiana 2000 - 2002

Fundraiser & Call Center Supervisor

Spearheaded fundraising efforts and participant recruiting for local

foundation. Key Contributions:

o Oversaw 10 college students serving as call center representatives for

fundraising.

Education/Training

Bachelor of Arts in Psychology & English, 2004 ( Wabash College,

Crawfordsville, Indiana

Minored in French; Scholarships: Wabash College Honor, Presidential,

Leadership & Merle L. Bartoo

Theta Delta Chi National Fraternity - Vice President, 2001 - 2002

Language Skills: French (proficient)

Technical Proficiencies: Windows, Mac OS, MS Office Suite (Word, Excel,

PowerPoint, Outlook), Adobe Suite (Illustrator, Acrobat Pro), Dropbox,

Basecamp, Weebly, Knowledge Map

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