Quality Engineer
Resume:
George A. Ingmand
Olmsted Falls, Ohio 44138
********@***.***
PROFESSIONAL EXPERIENCE
EARNEST MACHINE PRODUCTS (Cleveland, Ohio) 2003 to
May 2009
International industrial products master distributor with 5 locations world-
wide.
Director of Operations / Quality
I accepted additional responsibilities of Director of Operations starting
in 2007. Responsible for 5 distribution centers world-wide.
. Member of executive team reporting to CEO.
. Worked with executive team to develop and execute 3 year strategic
plan.
. Established accountability for Warehouse Managers using monthly
metrics and goals.
. Improved warehouse productivity 100% through improved process flow and
floor layout using Lean tools.
. Reduced receiving cycle time from weeks to less than 72 hours.
Director of Quality
Began as Quality Systems Manager managing 4 separate facility ISO
registrations. Promoted to Director of Quality after one year adding the
following responsibilities: Applications Engineering and an A2LA accredited
test lab.
. Kept ISO 9001 quality system and ISO 17025 lab standard current and
passed all third party audits.
. Provided quality system training to all employees.
. Transformed the quality system from paper based to on-line web based
using Microsoft Front Page.
. Moved responsibility for "Quality" from the Quality Department to all
employees using process ownership.
. Improved scheduling and visibility of the lab using an on-line shared
spreadsheet.
MARCONI SERVICES (Lorain, Ohio) 2000 to
2003
Engineer, furnish and install power systems for telecommunication industry.
Director of Quality
Responsible for auditing installations and reporting audit results and
customer quality metrics; attended customers' teams to understand quality
expectations; controlled customer quality documentation; participated in
internal process improvement team and managed ISO registration of multi-
plant operation.
. Provided direction for Quality Auditors and Customer Quality Managers
located across the United States.
. Increased audit performance by 80% through focused measurement and
goal setting.
. Transformed Quality System from closely held within Quality Organization
to company embraced.
. Moved organization from an appraisal to prevention based process owner
Quality System.
. Improved relationship between customers and company through customer
focused quality plan.
. Established integrated quality system plan for implementation of TL9000.
INVACARE, INC. (Elyria, Ohio)
1993 to 2000
Manufacturer and distributor of home health care equipment.
Quality System Manager
Responsible for supplier quality system, multi-plant receiving inspection,
representative for new product development team and supplier quality
training across all business units.
. Implemented consistent supplier program and supplier performance metrics
at 13 facilities world-wide.
. Pulled together European, Australasian and US supplier quality with
common processes.
. Improved supplier quality across corporation from 40,000 ppm to 5,000 ppm
in 6 years.
. Developed supplier requirements manual, survey and supplier management
software in four languages.
. Developed corporate qualified supplier list and commodity code system.
. Medical Device Directive CE Mark Project Leader for 36 products across 5
business units.
. Completed Six Sigma training with first project having expected savings
of $329,000.
ALLEN-BRADLEY (Twinsburg, Ohio; Dublin, Georgia)
1984 to 1993
Division of Rockwell International
Manufacturer of printed circuit assemblies used in programmable
controllers.
Project Engineer - Supplier Development (Twinsburg, Ohio)
1990 to 1993
. Responsible for implementation of Supplier Quality Systems and commodity
management team leader.
. Developed and implemented: Supplier Requirements Manual, Survey Program,
Quality Plan Guidelines, and Supplier Certification Program.
. Collaborated with other departments to develop and implement annual
supplier symposium.
. Established supplier quality procedures for ISO 9001 registration.
. Maintained 45% improvement/year in supplier quality as commodity
management team leader.
Senior Supplier Quality Engineer (Dublin, Georgia)
1984 to 1990
. Developed and implemented Supplier Survey, Supplier Cost Recovery, Root
Cause Corrective Action, Supplier Rating, and Supplier Certification.
. Reduced incoming percent defective by 80% by working with suppliers for
continuous improvement.
. Performed supplier surveys as part of a team to reduce supplier base by
80%.
. Structured and chaired material review board that reduced cycle time and
cost by 50%.
. Implemented quality cost system that resulted in a 50% reduction in
internal failure costs.
COLECO INDUSTRIES (Amsterdam, New York) 1983 to 1984
Manufacturer of personal computers and electronic games
Manager, Quality Engineering
. Managed staff of 18 supporting incoming inspection, in-process inspection
and systems engineering.
. Developed material review board to ensure agreement on use and corrective
action.
. Reduced product cost by 20% as part of a value engineering team.
. Implemented statistical process controls for suppliers improving quality
levels by 80%.
ALLEN-BRADLEY (Highland Heights, Ohio)
1978 to 1982
Division of Rockwell International
Manufacturer of printed circuit assemblies used in programmable controllers
Customer Quality Engineer
Assembly Supervisor
EDUCATION
B.S. Majors in Technology, Business and Math/Physics
New York Institute of Technology, Central Islip, New York
Associate of Science in Electronics Engineering
Electronics Technology Institute, Cleveland, Ohio
CERTIFICATIONS
Certified Manager of Quality/Organizational Excellence, ASQ #04778
Certified Quality Engineer, ASQ #11310
Certified Quality Technician, ASQ #2173
Past Chairman, ASQ Elyria Lorain Section
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