Manager Customer Service

STEVEN W. SWANSON

Batavia, Illinois *****

630-***-**** (h) 630-***-**** (c)

**************@*****.***

SUMMARY

A supervisor / manager with experience in shipping, receiving, warehouse

management systems, and both job shop and assembly line production

processes. Proven to be a successful leader / mentor in both union and non-

union environments. Diverse background has allowed me to gain experience

in Lean Manufacturing programs such as 5S, Kaizen, JIT and KANBAN. Trained

in OE, AS400 and Cat.net computer inventory and production systems.

Responsibilities have included complying with and enforcing QS 9000, ISO

9000, ISO 14000 and CPS procedures, as well as OSHA and company-mandated

safety programs and personnel policies.

PROFESSIONAL EXPERIENCE

CATERPILLAR LOGISTICS, Aurora, Illinois

2008 - 2009

Logistics arm for the world's best and largest heavy-equipment manufacturer

with 2008 sales of over $50 billion.

Materials Engineer

Responsible for logistics planning activities including storage concepts,

packaging, process flow and standard work for 390 acre campus with 100

acres of building space.

. Developed and implemented $300,000 in storage and racking concepts for

twenty store rooms across the plant campus.

. Delivered $100,000 in cost savings by working with Purchasing to

coordinate packaging improvements, transportation efficiencies and

improved storage capabilities for overseas material.

. Developed and improved returnable process by mapping flow, identifying

constraints, and writing standard work procedures for process.

. Participated as an active Six Sigma Green Belt on multiple Black Belt

Projects to streamline material flow from point of receipt to delivery,

and standardization of warehouse process.

ANDERSEN LOGISTICS, West Chicago, Illinois

2004 - 2008

Distribution and production facility for world's largest manufacturer of

premium windows with local sales over $50 million.

Production Supervisor

Oversaw production scheduling, staffing, quality and safety for 20+

employees in door and window shops.

. Enhanced team-building and Lean practices which increased efficiency in

shops by 25% and contributed to improving Complete and On Time record

from 87.9% to 98.4%.

. Implemented procedures resulting in Cost of Quality being under budget by

3.8%.

. Teamed with Production Scheduling and Warehouse through staffing, level

loading and capacity planning practices to maximize efficiencies and

reduce cost of labor in shops and warehouse to 3% - 5% under budget and

improved center profits 14% despite a 20% reduction in sales.

. Organized and monitored safety programs which reduced Recordable Injuries

by 18%.

WEBER-STEPHEN, Palatine, Illinois

2004

Industry leader in manufacturing of barbeque grills, with annual world-wide

sales over $200 million.

Production Supervisor

Managed production, quality and safety on 50+ person assembly line.

Charged with improving rates for on-time domestic and international

shipments.

. Increased production by 8.7% while maintaining efficiency; assisted in

team-building approach.

. Coordinated with Safety and HR departments to establish cross-training

programs to expand employee skills and flexibility.

SENIOR OPERATIONS, Bartlett, Illinois

1998 - 2003

A $130 million manufacturer of components for the Automotive, Heavy

Equipment, Medical, Oil and Gas industries.

Shipping and Factory Supply Supervisor

Led team in timely and accurate packaging, processing and shipment of

finished goods via ground, air and ocean service to local, national and

international automotive and specialty products customers.

. Maintained 99.2% on-time shipment record by coordinating with

customer service and production to efficiently utilize LTL,

milk run, expedited, UPS and Fedex carriers.

. Developed and implemented procedures to verify accuracy of

part #'s, quantity, labels and packaging; maintained FIFO

requirements in compliance with QS-9000 procedures.

Receiving/Stores and Factory Supply Supervisor

Managed JIT receipt, processing, transfer and issuance of component parts

from a $5M inventory averaging 30 turns for automotive components.

Maintained all aspects of finished goods shipment for specialty products

division.

. Trained and monitored up to 15 Receiving, Stores and Shipping

employees on procedures, documentation and work flow in

compliance with QS-9000 procedures, including Kanban and RF

scanning procedures.

. Oversaw re-organization of $300K Factory Supply inventory,

resulting in savings of $21K.

Production Manager

Attained production requirements through efficient utilization of personnel

and equipment. Monitored raw material and built effective communications

with maintenance and customer service staffs.

. Created procedure to improve control of raw material on

production floor, reduced stock-outs by 10%.

. Implemented evaluation and certification program for

personnel in compliance with QS-9000.

ADDITIONAL EXPERIENCE

ADVANCED DISPLAYS IN PLASTICS, Batavia, Illinois

Production Manager

Manufacturer of "point of purchase" displays and signage for retail sales.

BRADLEY COATINGS, St, Charles, Illinois

Production Manager

Provider of sealant and adhesive applications for the fastener industry

MULTI-ARC, West Chicago, Illinois

Operations Manager

Thin-film coatings applications provider for the machining, medical and

metal-forming industries.

DIVERSIFIED CHEMICALS AND PROPELLANTS, Channahon, Illinois Plant

Manager

Provider of aerosol propellants for packagers of industrial, home and

personal products

EDUCATION

Bachelor of Science, English - Illinois State University, Normal, Illinois

Certificate in Management - Elgin Community College, Elgin, Illinois

Continuing education at Waubonsee Community College

PROFESSIONAL DEVELOPMENT

Caterpillar Production System Green Belt Training

CPS Materials Requirements Planning Management Qualifications

Completed three courses in APICS Certification Program

Proficient in Word, Excel and Power Point

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