Customer Service Sales

***** ***** *****, **. ****, IN 46373219-***-**** (cell 219-713-

1332)(***********@*******.***

Joel Sivak

Objective

Desire to join a growing company as a District Manager in which I can

utilize all of the skills that I have acquired in Retail Management

over the last 23 years to deliver favorable financial results.

Skills include:

? 6 years multi-store experience as a District Manager in a

fast-paced, highly-competitive segment. ? Ability to Drive Sales on a

multi-store level by using all available resources and aggressively

implementing all Company initiatives.

? Natural Leader and strong motivator that works extremely well under

pressure.

? Excellent time-management and organizational skills.

? Strong analytical skills with P&L responsibility and accountability.

? Energetic, self-motivated leader with natural competitive instincts

and a will to win. ? Effective communicator

with ability to develop and conduct Sales Meetings.

? Customer Service oriented.

? Superior business common sense with ability to multi-task and

proactively solve problems. ? Ability to identify talent

and develop a team of Sales-Driven, promotable associates in

preparation for future advancement.

? Proven ability to deliver financial results, even during difficult

economic times and in a Non-Essential Item business.

Experience

2004 - 2010 Michaels Stores Chicago, IL

District Manager

Responsible for 13 stores that generated over $40 million in annual

sales and employed over 400 associates.

? Accountable for consistent implementation and execution of all

merchandising, operational, and customer service programs - ALL

directly affecting Sales performance.

? Monitored staffing and internal development of promotable

associates.

? Beat YTD Sales Plan by +1.9%. Beat YTD Income Plan by +2.8%.

YTD Expenses 0.4% under budget.

? November Sales +2.1% LY were 3rd best in entire Midwest Zone,

which was best Zone in Company. Also exceeded other two Chicago

Districts which were -2.0% and -2.3%.

? December Sales +7.9% LY were 2nd best in entire Midwest Zone,

which was best Zone in Company. Also exceeded other two Chicago

Districts which were +3.2% and +4.4%.

? Custom Picture Framing Sales finished year +4.7% over Plan and

only down -0.6% LY in an overall industry that was down -15% from the

prior year.

? Custom Floral Design Sales compared to LY finished the year TWICE

as good as entire Company.

? Developed and conducted quarterly Sales Meetings and weekly

conference calls with 13-26 Store Management members.

? Daily communication and interaction with Store Managers within my

District.

? Served as a Mentor to new District Managers.

? Certified in the Beyond Expectations (BE) Leadership Customer

Service Program and then led the Seminar to certify each Store

Management Team within District.

? Personally resolved ALL Customer Service issues that reached

District level.

? Served as Midwest Zone Captain of Marketing and In-Store Events.

? Certified in Custom Framing Sales and Design.

? Fully responsible and accountable for P&L and Budget at both a

District level and at each individual Store within my District.

? Represented the Company with professionalism and Integrity at all

times.

1994 - 2004 Michaels Stores Chicago, IL

Store Manager

Have run stores in Fort Wayne, IN (1994-1995), Vernon Hills, IL

(1995-1999), and Downers Grove, IL (1999-2004).

? Took on more challenging and higher volume stores for the

company and delivered Sales and Income results year after year that

ultimately led to my promotion.

Responsible for motivating 30-50 associates to drive Sales of $3-$5

million annually.

? Directly responsible for all aspects of merchandising,

operations, customer service, and HR

functions - ALL directly affecting Sales Performance.

? Served as both a Mentor to new Managers and a Training Store for

new associates within the District.

? Was not only certified in Essentials of Management (EOM) Training

Seminar, but also became Lead Instructor in teaching Seminar to key

associates throughout Chicago.

1993 - 1994 Michaels Stores Orland Park, IL

Assistant Store Manager

Developed Leadership, Communication, and Customer Service Skills.

Aggressively learned the business to prepare for Store Manager level

and was promoted after just 1 year.

1992 - 1993 Kmart Corporation Steger, IL

Assistant Store Manager - Operations

Excellent experience and training that helped develop the skills that

have made me successful at Michaels and will continue to make me

successful in the future.

Education

1988 - 1992 Indiana University Bloomington, IN

B.A. Accounting

Honors Division.

Areas of emphasis included Marketing, Public Speaking, and Advanced

Managerial Accounting.

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