Software Medical
Resume:
ELAINE BEINERT
LAKE HIAWATHA, NEW JERSEY 07034
862-***-**** or ********@*****.***
EDUCATION: Dover Business College Anticipated: May 2010
Diploma: PC Network/Administrating
County College of Morris Graduated: May
2003
Degree: Associates in Science
Business and Administrating/Criminal Justice
CERTIFICATES: BISYS Claims Basics Exam
A+ Certified
SKILLS: MS Office, Project 2007, IntelliRisk, IntelliRisk Advanced,
First Notice Loss, Short Keys, Remedy
WORK EXPERIENCE:
8/06 - Present
American International Group, Inc. (AIG)
Risk Management Information e-Services (RMIS) IT Help Desk Coordinator
o Complete technical support for AIG proprietary software.
o Administer basic active directory account access to AIG proprietary
software.
o Provides technical telephone and e-mail support to website users.
o Analyze, document, resolve and/or escalate customer inquires through use
of Remedy ticketing system.
o Responsible for follow-up and education/training to customers.
5/04 - 8/06
One Call Medical, Inc.
Accounts Receivable Clerk
o Prepare batches for all cash receipts applied on a daily basis
o Enter all refunds into spreadsheet
o Transfer all payer refunds to refund accounts
o Verify by report that all unapplied cash for the month is cleared in Ross
accounting system
5/03 - 5/04
One Call Medical, Inc.
Customer Contact Service Agent
o Secure all necessary information about the procedure being ordered, the
insurance company authorizing the procedure, and the patient.
o Enter directly into Intrepid software all information obtained at the
time of the call.
o Enter appropriate information into Intrepid software to conform to OCM
standards.
o Trainer for new employees on the floor
8/02 - 5/03
County College of Morris
Teaching Learning Technology Center (TLTC)
o Teaching and Assisting the faculty/staff with integrating technology into
their classrooms, lectures, and presentations
o Using software such as; MS PowerPoint, MS Word, MS Excel, WebCT, GHOST,
various CD burning software, Omni Page Pro.
Contact this candidate