Management Insurance

Thomas J. Langford, AIC

** ******** *****

Downingtown, PA 19335

H: 610-***-****

C: 484-***-****

Insurance Experience

Experienced and seasoned Claim Professional with thirty years of progressive technical

claim handling and managerial positions with major casualty insurers, large Managing

General

Agent and Law Firm specializing in Insurance/Self-Insurance defense work.

Consultant June 2009 - Present

*Provide investigation, evaluation and consulting services to local law firms.

*Conduct quarterly audit of $1 - $1.5 Million in national defense

firm's billings and settlements for major asbestos litigation on behalf of former client/

major insurer.

Janik & Dorman LLP - Cleveland, OH August 2006 – May 2009

* Director of Compliance

*Responsible for management/monitoring of all compliance

matters relating to reporting, budgeting, billing and quality

control/assurance under Litigation Management Guidelines

for clients and insurers.

*Review all Litigation Plans, Case Reports, Case Budgets, Deposition

Summary Reports and Pre-Trial Reports for overall content and

quality prior to submission to the insurer Claim Professional or

client Legal Dept. Suggests changes where appropriate.

*Lines of coverage managed include Personal/Commercial

Auto, Coverage litigation, Premises liability, Products liability,

Uninsured/Underinsured Motorists, Employers Liability,

Healthcare malpractice, Legal malpractice, Employment

Practices Liability, Securities litigation and Construction liability.

*Conduct periodic audits of working files to insure Attorney,

Paralegal and Legal Assistant compliance with overall litigation

management protocols and guidelines.

*Provide monthly Compliance results to Firm Partners regarding

completion of date driven guideline items.

*Assist with special projects, as assigned, including collections

of outstanding receivables.

*Conduct quarterly audit of $1 - $1.5 Million in national defense

firm's billings and settlements for major asbestos litigation on behalf of client

insurer.

American International Group – Philadelphia, PA 1993 – June 2006

• Claim Director – Complex Claim Group (Major Case Unit)

*Responsible for total handling/management of multi-line,

large exposure/high profile commercial liability claims, in

multiple jurisdictions, with combined loss reserves of $15 Million.

*Coverage lines managed include Commercial Auto, CGL to include

Products liability, Premises liability, Municipal and Public Entity liability,

Healthcare Professional liability, Lawyers Professional liability, E&O,

Construction Defect, EPL, Excess liability, Workers Compensation

Coverage B, Excess Workers Compensation, Maritme liability,

Uninsured/Underinsured Motorists and Environmental.

*Responsible for all Complex referred claims with Regional insureds to include

WAWA, Inc.,Bob Evans Farms, Worldwide Management, Inc., Ohio State University,

Upper Darby Township, PA., Allied Waste Industries.

*File management responsibilities include analysis of coverage and

liability issues,setting and revision of loss and expense reserves and

litigation management in accordance with company Best Practices

guidelines. Prepare Reservation of Rights/Coverage declinations, as required.

*Provide technical direction to designated field/service center offices

during scheduled claim reviews regarding claim handling, settlement

and trial strategies/issues.

*Conduct periodic claim file audits of designated field/service centers to

evaluate overall case handling, reserve adequacy and identify potential

referrals to Complex Claims group.

*Frequent interaction/claim reviews with Regional Insured Risk

Management Depts. to review claim handling strategies.

*Frequent interaction/communication with Excess insurers and

Reinsurers regarding claim status and strategies.

*Attend settlement conferences/mediations/arbitrations and monitor trials,

where indicated and required.

*Achieved 25 defense verdicts of 26 jury trials on managed claims.

*Achieved 98% average Best Practices score for closed file reviews.

*Structured Settlement Coordinator for Complex Claim Group.

*Settlement authority of $1 Million.

Colonial Penn Insurance Co. – Philadelphia, PA 1990 – 1993

• Director Special Risk Claims

*Responsible for administration/management of multi-line commercial

liability claim and treaty/facultative reinsurance claim run-off program.

Managed all high profile claims with combined loss and expense

reserves in excess of $500,000.

*Managed staff of eight claim technicians.

*Conducted frequent claim audits of contracted Third Party

Administrators and Managing General Agents to review compliance

with various program protocols, cash management guidelines and

settlement guidelines.

*Conducted frequent legal audits of retained law firms for compliance

with established Best Practices, reporting and billing guidelines.

*Settlement authority of $1 Million.

Maguire Insurance Group – Wynnewood, PA 1988 – 1990

• Vice-President Claim Dept.

*Responsible for administration/management of Property/Casualty

Claim Dept. for large Managing General Agent, which serviced five

major insurance carriers in the handling of multi-line commercial

liability claim programs.

*Managed staff of 25 Claim technicians.

*Analyzed and revised claim handling procedures and guidelines with

client insurers to enhance coverage declinations with insureds,

litigation management and reporting guidelines for assigned

defense law firms and reporting of required claim matters to Excess

carriers and Reinsurers .

*Instituted new litigation management handling procedures for claim

staff and assigned defense counsel in order to receive more frequent

and timely case reportings.

*Coordinated claim review/audit process with client insurers and

prepared comprehensive response reports following audits.

*Prepared all major loss reports for client insurers in line with reporting

guidelines/parameters.

*Assisted Underwriting and Marketing Depts. with new business and

renewal presentations regarding Claim Dept. operation and service

obligations.

Liberty Mutual Insurance Co. – Baltimore, MD, Boston, MA, Bala Cynwyd, PA 1977 –

1988

• Multi-Line Adjuster – Workers Compensation, Vehicle Liability, General

Liability, Property Loss lines.

• Claim Supervisor – managed Litigation/Suit Unit with staff of four Adjusters

• Home Office Claim Examiner – National Risk Commercial Liability Unit

Monitored/directed field branch offices nationwide for Home Office

designated high exposure claims for large Insureds including Ford

Motor Co., United Parcel Service, United Technologies, Alco

Standard, Inc. and Lear Siegler, Inc.

• Assistant Branch Manager – Liability and Litigation/Suit Units

*Responsible for management/administration of Commercial Liability,

No-Fault and Litigation units staffed with eighteen Claim Supervisors,

Claim Adjusters and Claim Representatives.

Education

• Bachelor of Science – Business Administration/Marketing

Montclair State College - 1975

Activities

*Achieved Associate in Claims (AIC) certification - 1985

*Guest lecturer Pennsylvania Bar Association 2004 and 2005

*Retained as Expert witness for defendant insurer in Bad Faith litigation -

Bergen County, NJ 2004 - 2005

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