Quality Assurance Engineer

Elena Glazman

* ********** ****, *** *******, NJ 07646

Phone: 201-***-**** Email: ********@*****.***

SUMMARY

Over 10 years of diversified industry experience in Quality Assurance Test

Automation spanning Mainframe, Distributed, and Web based systems.

Proficiencies:

. Developing and implementing quality assurance methodologies throughout

the system development life cycle.

. Instituting an Automation Framework and best practices

. Automating test requirements traceability

. Preparing, executing and monitoring Validation and Qualification Plans

. Sarbanes-Oxley, FDA 21 CFR Part 11 compliance.

. Managing remote and onsite testing staff

. Customizing Quality Center to meet test requirements management &

defect tracking workflows.

. Developing and managing standard operating procedures (SOP's)

. Designing and developing QA Test Metrics

Accomplishments

0. HR management of up to 9 QA professionals in India, Singapore & New

Jersey.

1. Increased test coverage by 65% while reducing test costs by 40% via

automation.

2. Reduced regression test cycle time for Web based systems by 85%

3. Increased overall system quality by 60% (Defects found prior to

release)

4. Efficiently managed multiple and simultaneous company projects with

implementation of Traditional and Agile testing methodologies

5. Planned and built the QA department from scratch. Established QA

department and reporting that demonstrated true cost of quality

TECHNICAL SUMMARY

Hardware: PC, IBM RS6000, POS, ATM, Handheld PC (Jornada 720)

Languages: VB, SQL, SQL*Plus, PL/SQL, C++, HTML, JavaScript, VBScript, TSL

Databases: Oracle, Sybase SQL Anywhere

Operating System: Windows, AIX UNIX, Vignette Story Server, SQL

Server, Citrix Server

Software: HP Mercury (Win Runner, Quick Test Professional, Load Runner,

Quality Center, QA Inspector), Rational (Purify, Quantify,

Visual, Clear Quest, Robot), Web Load, Lotus Notes, Rumba,

Microsoft Office, Internet Browser, AutoSys, FTP Dialer,

Entrust/Kyber Pass Security Access, Toad

Data Modeling: ERwin, Visio

Elena Glazman

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EXPERIENCE

Inttra Inc., Parsippany, NJ

Dec. 2006 - Present

QA Engineering Manager

E-Commerce solution for ocean carriers and shippers around the world:

XML/EDI, Online platforms, and Offline - PC Software/Web Services.

. Planned and built the QA department from scratch.

. Established QA department and reporting that demonstrated true cost of

quality.

. Create, maintain and monitor project plan for each software release to

identify critical dependencies and resource constraints.

. Implemented and integrated Quality Management Tools: HP Quality Center,

Quick Test Professional, Load Runner, and QA Inspector.

. Implemented and drive Automation process to reduce issues of test

scheduling, the cost of testing, and defect reporting.

. Designed automation framework that enabled the ability to handle

multiple deployments of builds/patches.

. Reduce manual testing time, which translates into 95% of savings for

company.

. Manage and coordinate Automation Projects (Stress & Performance,

Functional, and Security) with Offshore and US resources.

The McGraw-Hill Companies, Hightstown, NJ

2005 - 2006

Lead QA Engineer

Global Financial System (Lawson): General Ledger, Fixed Assets, Accounts

Payable, and Accounts Receivable areas.

. Managed Quality Center: installation, create database for projects,

create defect reporting workflow, integrated users with LDAP server...

etc

. Responsible for test Automation. Implemented automation framework

reduced Regression test cycle time by 85%.

. Implemented frameworks to automate Sarbanes-Oxley compliance

activities.

. Oracle table manipulations using SQL.

. Provided Quality Center and Quick Test Professional training to the

Project team.

. Responsible for QA test environment, and build QA test lab.

. Managed and coordinated Automation Projects with Offshore resources.

Multiplan, New York, NY

2005

Lead QA Engineer

Web-based applications processing health insurance claims and fee

negotiations.

. Managed Quality Center: created project database, customized defined

rules/fields according to project.

. Responsible for test Automation, using QTP, developing test scripts

using VB script language. Created automated scripts to execute Oracle

stored procedures.

. Developed test plan, process and methodologies to control

Manual/Automation testing.

. Performed SQL queries on the Oracle database.

Aventis Pharmaceuticals, Bridgewater, NJ

2002 - 2005

Lead QA Engineer

Involved in the project of Electronic Territory Management System (Contact

Center and Data Warehouse) using Siebel ePharma tool. Performed the

Automation testing of the SAP modules, using Quick Test Professional.

. Prepared and managed Validation and Qualification plans, ensure that

the whole process complies with the FDA CFR 21 Part 11.

. Developed and managed standard operating procedures (SOP's) for

validation effort.

. Developed Validation Packet for the Mercury Interactive Automated Test

Management Tool-Test Director, demonstrating compliance with FDA Title

21 CFR Part 11 Electronic Records.

Elena Glazman

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. Responsible for maintenance of QA test environment, working with

internal Infrastructure team.

. Responsible for Test Director Administration, creating and maintaining

project databases, set up users, creating custom defined fields

according to project and generating the trace-ability matrix reports.

. Created and executed automated test scripts, using Win Runner/Quick

Test Professional for Siebel, SAP applications.

. Involved in Functional/ Validation testing of product on the Handheld

hardware Jornada 720.

. Provided Test Director training to the Project team.

Martindale-Hubbell, Basking Ridge, NJ

2002

Senior QA Engineer

Performed Quality Assurance/Integration testing for Customer Relationship

Management (CRM) solution. Responsible for Automation testing.

MetLife, Jersey City, NJ

2000 - 2002

Senior QA Engineer

Responsible for developing, executing, interpreting, and maintaining both

manual and automated test scripts in a cross-platform environment. (E-

Commerce)

. Developed test plans, processes and methodologies and coordinate all of

the aspects for system performance monitoring and testing.

. Implemented the methodologies, processes, deliverables and quality

standards for the Technology group and provide day-to-day direction and

mentoring to staff engineers.

. Developed methods and procedures to control Automation testing process

for E-Commerce projects.

. Supported, provided Functional, Stress testing (Citrix, Cognos) for all

E-Commerce projects using Automation Tools Win Runner and Load Runner.

. Involved in Integration/Functional/System/Database Validation tests.

. Performed SQL queries on the database Oracle, confirm that the new

record updated database.

. Worked with the development team and product management to coordinate

and plan product releases.

. Managed the whole life cycle of testing thoroughly to ensure all

defects are identified and assigned to developers and corrected to

Production Release.

AOL MovieFone, White Plains, NY

1999 - 2000

Senior QA Analyst

. Developed Quality Assurance policies and procedures for System

Development Life Cycle. Included were requirements, programming,

testing standards, configuration & version control management. Ensured

requirements provided by users meet AOL Application Development

Standards.

. Developed business requirements documentation in addition to functional

specifications.

. Analyzed process and data flow models ensuring they met functional

specifications.

. Created Test Plan outlining functional tasks, resource allocation and

estimates for completion.

. Performed Functional/System/Regression/Database testing of product on

POS/ATM hardware; installed and configured software for beta testing.

. Performed Regression testing for Wireless applications.

. Created scripts for Automation Testing, using Rational Team Test.

. Provided management with critical path analysis and dependencies for

development & testing. Administered the Problem Tracking Report System

and ensured valid re-testing by developers was being performed

properly.

Elena Glazman

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J&W Seligman, New York, NY

1998 -1999

Senior QA Analyst

Started from the building testing environment; completing the migration to

the NT platforms, to verify the compliance status of the business

applications expected to be part of the Seligman desktop.

. Developed procedures and standards to control the release and

deployment of hardware and software. Worked on business flow diagrams

were developed to identify the applications and associated vendors that

have a partnership with Seligman. These diagrams aided the Y2K efforts

in identifying for mission critical business functions.

. Wrote Test Scope Documents and Detailed Test Plans for critical

applications: DST/Belvedere - GPS (Accounting Engine, organizes

securities, process corporate actions, generate transactions), OP

(Performance Measurement module), PAS (DST Portfolio Accounting System

for Custody and Fund Accounting)- testing delivered client/server

system on a UNIX platform with a relation database and GUI; BRIDGE -

BRIDGE Workstation (Equity Pricing and Analytics used largely by

traders); BRIO Technology - BRIO (Report writer used in

Landmark/GPS/Saratoga); Depository Trust Company - Clearing House, SID

(used with DTC Confirm/Affirm software); STATE STREET - Global Quest

(Portfolio Analysis and performance measurement) and others.

. System tested for Y2K compliance, end - to - end testing includes

the communications, the infrastructure and the functionality, feed

control for inbound and outbound processes.

. Involved in Structure, Architectural, Functional, Environmental,

and Regression testing critical applications.

. Participated in SIA Industry-Wide Street Test, executed

Confirm/Match/Affirm files on AIX UNIX platform.

. Performed SQL queries, joins tables as well as queries that return

a large quantity of data, to consolidate the record of the server.

. Used Win Runner for automation in Regression testing for 15

applications, using TSL and 'C' language.

Chase Manhattan, Brooklyn, NY,

1997- 1998

QA Analyst

Developed automated test script using Win - Runner on Mainframe,

Client/Server, Web-based applications. The Product designed to allow

Transaction Entry, Analyzing/Reporting capabilities on integrated

Cash/Securities, Global/Domestic Custody, Corporate Actions and Security

Lending. Prepared intensive Test Plans for Manual and Automated scripting,

performed Integration, System, Performance, Functional, and Y2K compliance

testing. Scripted applications, using Load Runner for Stress testing and

Win Runner for Functional testing.

Hong Kong Bank

1996-1997

QA Analyst

Represented the QA group as a member of the Testing Process Quality

Management Team. Analyzed System Requirements of Credit Card Processing

application. Developed Test Scope Document and Test Plan. Performed

Integration, System, Functional, Performance and Stress Testing.

Investigated software faults and interfaced with developers to resolve

technical issues. Reviewed manual testing methods and developed automated

scripts using SQA Robot to perform Regression Testing.

EDUCATION / TRAINING:

M.S., Computer Science

Moscow University, College of Town Planning and Infrastructure

Minor - Management Information System

Quality Assurance Institute Certification

HP Mercury Interactive Tools- Win Runner, Quick Test Professional, Load

Runner, Quality Center (Test Director), QA Inspector.

Contact this candidate