Manager Customer Service

Deborah A. Adams Cell: 734-***-****

***** ******** *********@***.***

Redford, Mi. 48240

Purchasing manager / customer service manager / hr rep

Procurement Management ( Cost Containment ( Process Improvements

( Vendor Sourcing & Analysis ( Staff Development &Leadership

Highly accomplished procurement specialist with a strong knowledge of

tooling and raw material purchase. Outstanding ability to adjust buying

decisions to maximize sales and profit and minimize dead stock. Proven

organizational, guidance, and negotiation skills, demonstrated through the

purchasing and inventory management. Attentive to sales representatives

and customer needs, delivering their requirements to increase sales and

profits. Establish strategic vendor / supplier relationships to develop

performance-base, low-cost solutions and negation win-win agreements.

CORE COMPETENCIES

Customer/ Supplier Order and Requisition Budgeting

Relationships Placement Train new hires

Cost Avoidance Order Expediting Process Development

Contract negotiations

PROFESSIONAL EXPERIENCE

Punchcraft Machining & Tooling LLC, Warren, Mi

Purchasing manager (2001-)

Responsible for tooling purchases, material cost negotiations, vendor and

supplier relations.

. Implemented purchasing functions to establish a three-way

match.

. Implemented supplier tracking system, delivery,

quality and savings

. Implemented a commodity tool supplier, saving of

3%, $210K

. Lead the Supplier Approval team to establish

suppliers to be QS approved.

. Worked with a large number of suppliers with an

ultimate goal of using a paperless purchasing

System.

. Reconciles and track all pertinent quote data

. Maintain accuracy of a QAD - Novell computer

system

. Negotiated steel contracts with steel suppliers

leveraging the division buy, savings of $1.2M for

the division

. Leveraged the divisional buy with MRO suppliers,

savings of $1.3M

human resource rep certified chrs (2004- )

Responsible for recruiting, training of new hires, Safety coordinator, and

safety training of employees

. Created and conducted Orientation process

. Health and Safety coordinator

. Kept employee records current

. Implemented annual employee benefits

. Payroll

Customer Service manager (2002- )

Responsible in maintaining customer relations

. Implemented procedures to maintain and track customer orders

. Resolved issues with key customers

administrative ASSISTANT (2001-2009)

Secretary and support for the plant manager.

. Direct report to the Global Tooling Operations Manager involving

correspondence, spreadsheets, Power point presentations and travel

arrangements. This is a 200 million dollar Tier 1 supplier. Division

of Metaldyne, located in Plymouth, Michigan.

MascoTecH, ypsilanti, Mi

Assistant Buyer / Purchasing Coordinator (1998 - 2000)

Processed purchase orders through QAD

. One of only three people maintaining the operational effectiveness of

a fast-paced machining

manufacturer, producing fasteners for the automotive industry.

. Prepare requests for quotations from qualified sources

for material, equipment, services

and supplies in compliance with QS 9000 specification.

( An active member of cost reduction team, savings of $140,000 in

six months.

. Assisted in the Supplier Approval team, which worked towards getting

all suppliers QS 9000 approved.

. Worked with a large number of suppliers with an ultimate goal of using

a paperless purchasing system.

. Reconciles and tracks all pertinent quote data

. Maintain accuracy of a QAD computer system

. Secretarial duties for the Purchasing manager and Operations manager,

involving correspondence, spreadsheets, tracking and maintaining

production quota.

Chase Bank (formerly NBD), Belleville, MI (1991 - 1998)

Started as a Processing Teller in the Lock Box Department of the

Detroit main office, processed corporate accounts, accepted

promotion to Bookkeeper, Customer accounting in the Technical

center duties included balancing general ledger. Moved to

Assistant Fund Coordinator in the Pension department. Closing the

accounting books monthly, overviewed the system for errors on

customer set up. Resolved customer issues.

( Maintained a perfect attendance record for seven years.

( Created several department procedures.

( Restructured a computer program to balance the books and saved

considerable time.

( Received several awards from the bank for quality work.

EDUCATION

Certified Human Resources, Wayne State University, Ann Arbor, MI

Accounting, Washtenaw Community College, Ypsilanti, MI

TRAINING

Internal Safety Audit, Account Management, Negotiation Training, Leadership

Seminar, Harassment Training, Ethics Training, NAFTA Qualification,

Compliance & Recordkeeping, Financial Integrity, Real World Negotiating,

Leading Effective Meetings training, Applying Emotional Intelligence in the

Workplace, Confidentiality training

TECHNICAL SKILLS

MS Word, MS Excel, MS PowerPoint, MS Project, QAD - Novell software

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