Human Resources Project Manager

Luz M. Cotes

***** ***** ******* *. # *** – Miami Lakes, FL 33014

Cell: 786-***-**** - Email Address: *******@*******.***

Career

Summary Results-oriented and detailed with comprehensive experience in information systems,

project-oriented roles including project coordinator, business/system analyst, system design, and

development testing. Interact with the development team and business to assure that

changes being implemented in the system are accurate, satisfactory and successful to

both parties. Practice the SDLC format when documenting and communicating with

developer, stakeholder and business user.

Education

Strayer University M.S., Software Development Engineering June,

2011

Nova Southeastern University M.B.A., Business Administration May,

2000

Barry University B.S., Management Information System June,

1998

Work

Experience Nov. 2006 - Present Starboard Cruise Services Inc. Miami, FL

ERP Analyst

Perform analysis; prepare documentation and testing of enhancements associated

with the existing application system, Navision.

Capture specifications for new development; meet with the project manager and the

development team to make certain that business needs are being interpret accurately.

Work with the development team to ensure that information between systems and

processes is being transferred consistent with the business and programs

Perform unit testing of system modifications to make sure that the specifications are

met, and that there is no unexpected or adverse impact on system performance and

functionality.

Coordinate demonstrations, testing, and training of new functionality made within

Navision or Microsoft Reporting Services.

Provide application technical support, and troubleshooting to end users within Human

Resources, Logistic and MP&D departments

Provide training to Starboard employees on the current systems

Use Microsoft SQL Server Management Studio to create SQL script and evaluate the

data within Navision

Administer Starboard Intranet site – Microsoft SharePoint

Used Microsoft Integration Services during the implementation phase to move data

from one database to another

Dec. 2001 – Nov. 2006 Centennial Communication Coral Gables, FL

System Administrator/Team Lead

Evaluate, install new software releases, system upgrades, install patches, and

resolves software related problems.

Maintain data files and monitors system configurations to ensure data integrity

Ensure complete and accurate capture of billing records from Centennial’s

telecommunications switches and processing into mediation, billing and reporting

systems.

Responsible for the maintenance and data integrity of Intec Oracle databases and a

data warehouse

Provide application technical support, administration, security, and troubleshooting to

end users in Puerto Rico, Dominican Republic and New Jersey.

Coordinate and provide training to end users

Prepare flow charts and project plans using Microsoft Visio and Projects

Write procedures and documents system problems

Jan. 1987 – Nov. 2000 Miami-Dade College (MDC) Miami, FL

Nov. 1997 – Nov. 2000 Human Resources Information System – Administration

Trained and provided technical support, and functioned as a resource person for software

systems to users in Human Resources (HR)

Was responsible for creating databases and reports in Microsoft Access

Provided first level operational support for maintenance of the HR server

Maintained and modified the Hay/Xpert and Paradox Database

Managed Human Resources account payable and budgets

Interviewed and recommend applicants applying for HR vacant positions

Produced employee contracts, salary notice memos, excellence awards and 10,20,30 year

award certificates and Served as a liaison between HR and CNS

Aug. 1992 – Nov. 1997 Human Resources Specialist II (MDC)

Supervised and Coordinated the work flow of Human Resources Operation Section

Responsible for documenting, processing and record keeping of new hires, terminations,

and employee change status

Reviewed and ensured that wage and salary are administered fairly within the new hired

Analyzed and requested the process of part-time employees budget lines

Track and processed visa for new and hired employees

Verified employment eligibility according to INS guidelines

Data entry, reappointment listing, 11 HAP, benefits documents, Credit Union deductions,

W-4 Forms, I-9 Forms, and other tasks assigned.

April, 1989 – Aug., 1992 Human Resources Specialist I (MDC)

Processed part-time Recommendations for Personnel Actions and all required documents

for part-time employees (new hired and terminations)

Reviewed and ensured that wage and salary are administered fairly within the new hired

Track and processed visa for PT new and hired employees

Data entry, reappointment listing, 11 HAP, benefits documents, Credit Union deductions,

W-4 Forms, I-9 Forms, etc., Processed 90 day evaluations

Prod Produced part-time P-71 follow up forms and General office work

Jan., 1987 – April, 1989 Human Resources Clerk III (MDC)

Supervised the filing section of the Human Resources Department

Processed and maintained Human Resources microfilm files and Documents

Certificates

ASPE Inc Business Analyst

Miami-Dade College Accounting 1 and 2

Oracle University Implementing HRMS Self-Service Application Rel 8.9

Microsoft Technical Education Microsoft SQL Server 2005 Transact-SQL

Crystal Partner – IDEAL Crystal Enterprise 9 – Administration

Computer Skills

Oracle 8i and SQL Plus

Microsoft SQL Server 2005, SQL Server Integration Services, SharePoint Services

Unix (Sun-Fire-280R) – Solaris version 8.5; Text Editor

Windows and Microsoft Office (Projects, Visio, Power Point, Access, Word and Excel)

Microsoft Dynamics (Navision)

Luz M Cotes - Resume

1/11/2013 Page 3

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