Manager Customer Service

SID W. SCHREIBER

*** **** ******, ** *******, CALIFORNIA 90245

Telephone: 310-***-**** ( Email: ******@***.***

CAREER SUMMARY

A skilled manager in logistics and operations with extensive experience in

delivering measurable improvements in work groups. Particular strengths in

team building, problem resolution and managing multiple projects

concurrently. The next step in my career will provide opportunities to

maximize my leadership skills to successfully meet the company objectives

and strategies.

EMPLOYMENT

2003-Present Sunrider International, Torrance, California

Manager of U.S. Operations

Manage all facets of domestic operations for premium quality

nutritional food manufacturer with staff of 50. Key

responsibilities include distribution, inventory control, order

fulfillment, call center operations, customer service, mailroom

operations, and contract negotiations. Responsible for

implementation of all sales and marketing strategies. Reduced

transportation costs by 5% resulting in an annual savings of

$60,000. Successfully migrated from Legacy system to Oracle

platform, including WMS, MRP and purchasing. Accountable for

multiple departmental budgets.

2002-2003 United Greenmark, Westlake Village, California

Branch Manager

Managed branch operations for landscape supply company with

staff of 35. Key responsibilities included business

development, inventory management, customer service, strategic

planning, employee training and corporate compliance. Capably

directed branch to improved profitability by increasing sales

through accountability of sales staff. Reduced costs by

improving inventory turns and minimizing backorders. Full P &

L responsibility.

2001-2002 Trugreen Landcare, Culver City, California

Branch Manager

Responsible for complete branch operations of commercial

landscaping company with staff of 80. Key responsibilities

included business development, employee training, customer

service and project bidding. Effectively increased

profitability by successful implementation of corporately

sponsored Six Sigma program. Directed the development and

implementation of all corporate sales and marketing strategies.

Full P & L responsibility.

1998-2001 Sunrider International, Torrance, California

Distribution Center Manager

Managed U.S. distribution operations with staff of 35. Key

responsibilities included inventory control, maintaining RF

warehouse management system and automated Pick to Light system.

Handled employee training, small package carrier contract

negotiations, and facility safety compliance.

EMPLOYMENT (cont'd)

1994-1998 Keebler Company, La Palma, California

Distribution Center Manager

Managed regional distribution center for bakery food products

company. Handled logistic operations for southern California

region. Key responsibilities included logistic support to

regional sales team, inventory forecasting and fulfillment.

Provided customer satisfaction through cooperative efforts with

sales staff and ensured timely deliveries to all major grocery

chains.

Traffic Manager

Supervised all drivers and fleet operations for staff of 40

distribution drivers. Key responsibilities included DOT

compliance of all delivery drivers, routing of all daily

deliveries, assisted Distribution Center Manager with daily

operations, including employee training and transition to

S.A.P. computer system.

Warehouse Manager

Responsible for inventory and warehouse management, overseeing

15 hourly employees. Key responsibilities included shipping and

receiving, employee training and scheduling, warehouse space

management, and facility maintenance. Handled dispatch of 30

delivery vehicles.

1987-1994 United Parcel Service, Gardena, California

On-Road Supervisor

Handled direct supervision of 25 Teamster package drivers. Key

responsibilities included maintaining production standards,

conducting employee training classes, coordinating

implementation of new procedures and serving as safety

coordinator. Handled seasonal planning for increased delivery

spike. Compiled weekly productivity reports, analyzed and

corrected errors with destination tracking system, and handled

DOT compliance of drivers.

EDUCATION

A.A. Degree in General Studies, El Camino College, Redondo Beach,

California.

SKILLS/ACCOMPLISHMENTS

. Highly motivated with proven track record of increased

responsibilities.

. Excellent organizational skills developed to ensure effective time

management, maximum output in minimum time and the ability to handle a

number of activities simultaneously.

. Experienced with Microsoft Word, Excel, Outlook, PowerPoint, Oracle,

WMS and PTL.

. Attended the following management training courses: Effective Time

Management, Supervisors Leadership School; American Disabilities Act

Workshop, Safe Work Methods Training

. Graduate of Six Sigma Quality Control Program

REFERENCES

Will be furnished upon request.

Contact this candidate