Manager Engineering

KENNY CHEN

I NF ORMATION TECHNOLOGY PR OF ESSIONAL

I specialize in fixing broken situations in IT organizations, whether the problems lay in network

architecture, system reliability, process & procedure, manpower, or outsource team

coordination. I am looking for a challenging technical leadership position in a company that

depends on decisiveness and rapid execution to maintain its competitive edge. Experience

includes:

• 24x7x365 global operation supporting large volume Internet traffic

• Successful experience in managing operations to support rapid company growth

• Diversified senior technical level positions in system administration, network engineering,

technical management, and project management; ITIL certified.

• Demonstrated ability to produce positive results.

• Experience in planning, developing and implementing technology solutions which address

business needs and create value.

• Successful track record encompasses startups, high-growth operations, and turnaround

situations.

P R OF ES S IO NAL EXPERI EN C E

Y ahoo!, Sunnyvale/Burbank, CA 06/2008- Present

Sr. Manager, Search Marketing Production Engineering Services

Brought in to improve engineering support standards and implement effective career

development practices for Yahoo! Search Marketing (YSM) Engineering Services team. Program

was so successful that it enabled 100% staff placement and enhanced overall YSM engineering

support ownership, effectiveness, and operations efficiency prior to dissolution of the YSM SA

organization in Burbank.

• Reporting directly to VP/SVP of Production Engineering, oversee a global UNIX Systems

Administrator team responsible for 30,000 systems in 16 data centers supporting Yahoo!

Search Marketing Technology Group. As system and process owner, work closely with many

Yahoo! functional teams to support $4B Yahoo! Search Marketing operations.

• Developed implementation strategy with Development and Operation teams to deploy next

generation of Yahoo! Configuration Management infrastructure which reduces administration

and support overhead.

• With limited resources, effectively launched and completed multiple large infrastructure

upgrades, datacenter consolidations, and service integrations. This includes large integration

project such as RightMedia integration into Yahoo! standard infrastructure.

• Worked directly with Production Engineering executives to re-define engineering operation

strategies, integrate system level support functions to the application development orientated

Engineering team to improve System Engineering practices.

C itysearch.com, West Hollywood, CA 12/2007- 06/2008

A Leading local search, directory and media company

Sr. Manager, Systems Engineering

Managed a team of Systems Engineer and Network Administrator, provided functional support for

both CitySearch customer facing production and internal back office infrastructure; Served as the

Kenny Chen – ******@*****.*** – 18410 Nottingham LN, Rowland Heights, CA 91748 – 626-***-****

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liaison between the business and technical groups to ensure the timely delivery of mission critical

services.

• Brought in to take control of failing datacenter migration project unsuccessfully executed by

outside consulting team. The success of this project was crucial in order to meet the

demands of rapid business growth. However project was plagued by poor progress. I

successfully accomplished the project in 2 months by working with engineering team and

current outsourcer to overcome the hostile circumstances, developing strong working

relationship and leadership to enable successful migration to meet both technical and

business needs.

• As the parent company IAC was in process of separating Ticketmaster and Cityserch

operations, separating Citysearch IT infrastructure from Ticketmaster became a challenge

with expiring facility support contracts and out-dated network infrastructure. I conceived and

implemented complete infrastructure redesign, so that departments at widespread locations

including 5 data centers and 14 branch offices nation-wide were integrated seamlessly with

MPLS technologies to improve overall performance and scalability; Leveraged personal

relationships with vendors to bring high-value, low-cost proposals to the table that enabled

potential cost savings of 40%.

• Managed engineering resource, worked in close collaboration with development to support all

phases of production release, maintenance, and escalation. Worked with senior executive to

review engineering release management, problem management.

E arthlink, Inc., Pasadena CA 05/1997- 11/2007

Communications provider focused on offering over 5 million customers high quality Internet services and

integrated communication services nation wide.

Senior Manager, Engineering 2006 – 2007

Managed a team of senior engineering responsible for the tier III technical functions associated

with EarthLink Portal and VOIP Infrastructure management: high availability; performance and

tuning analysis; capacity planning, workload modeling, and prediction; systems support; long-

term strategic planning; application launch, support and optimization; problem resolution tracking;

and software upgrades. Ensured high-level support for a large and complex ISP environment

consisting of more than 3000 UNIX systems and 50 services. As production and process owner,

oversaw department project roadmap, represented engineering and interfaced with complex

internal and external functional organizations.

• Directed core engineering team focusing in systems engineering and optimization, new

product launch and release, high service availability and reliability.

• Led engineering effort in designing Virtual Share Infrastructure to optimize the management

of EarthLink's data centers, improve business processes, and increase resource utilization.

Achieved dramatic cost savings and reduced deployment time via successful product

deployments with virtualization.

• Set policies and guidelines to minimize visible impact while the EarthLink operation was in

the process of transitioning to an outsourced model. Optimized systems management and

streamlined systems support processes to ensure seamless transition.

• Provided leadership in key relations with cross-functional teams to deliver seamless

engineering processes, and conducted regular meetings with business units and various

functional organizations to ensure engineering and operations met business objectives.

• Reduced cost of revenue by successfully migrating services from the large Dallas data center

to Atlanta and Pasadena locations, allowing closure of the costly remote facility in Texas.

Operation Manager/Sr. Manager, UNIX Systems Administration 2003-2006

Created and managed two new teams to support the entire 24x7x365 EarthLink UNIX systems

infrastructure in three geographically separate data centers dispersed across the nation, provided

end-to-end production support for consumer and business products to ensure service availability

and release met target success and stability objectives. Supported services included web

applications, customer facing portal, authentication, DNS, wireless, email, security, mobile

Kenny Chen – ******@*****.*** – 18410 Nottingham LN, Rowland Heights, CA 91748 – 626-***-****

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devices and messaging, VoIP, customer billing and provisioning systems, internal finance

systems, and corporate internal services.

• As a technical manager, planned and oversaw stratified manpower downsizing efforts that

concluded in 30% workforce reduction. This improved our profitability position. However it

presented challenges to reduce overhead to meet SLA. Planned and oversaw outsourcing of

Tier 1 system and service maintenance effort to company in India. Conceived and

implemented the training program which made a transparent transition more doable for the

operation, which supported 5 million subscribers

• Managed all aspects of system implementation, production escalation and resolution, worked

on product release, enhancement, and maintenance closely with Product and Dev teams;

• Created, oversaw, and executed department policies, had full authority in recruiting and

promoting staff, conducted annual staff review and managed a $2M manpower budget.

• Reduced cost of revenue by consolidating systems in data centers, standardized hardware

deployment and support strategies, and reduced service footprint.

• Led a team implementing a 40 Terabyte cross-country data migration for the purpose of

consolidating storage for one of the larger services. Concurrent re-architecting resulted in a

single storage farm, dramatically reducing the number of storage servers to be maintained

Senior UNIX Systems Administrator 1997- 2003

Responsible for maintenance of all EarthLink consumer products, acted as primary contact for

new product deployment, monitoring, maintenance, and enhancement; services integration;

performance optimization, outage resolution, documentation. Project highlights include:

• As a Senior System Administrator, addressed two of the company's worst post-merger

Earthlink/Mindspring integration problems consistently impacting customer services and IT

operations: Customer database disparity in design and implementation prevented the two

main system administration teams from integrating most of the other services together

seamlessly across data centers. Due to capacity and performance issues, Earthlink suffered

daily customer authentication outages which greatly impacted business and operations. To

address this problem I led the SA effort in deploying an integrated Authentication system

across two data centers and provided primary technical leadership to ensure overall

performance and capacity. The project was implemented so successfully that it resolved all

authentication issues and became one of the most stable services for years.

• The 2nd main issue was the lack of a comprehensive access model for system administration

which impacted productivity and was a major barrier to interoperation for the teams, which all

came from legacy companies. I designed and implemented a efficient, highly secure gateway

farm that allowed system administrators from all teams transparent access, uniform

procedures, and better understanding of the existing systems coming from legacy

companies.

• Large Network-attached Storage (NAS) implementation and optimization.

• Other project highlights include EarthLink/Mindspring, OmniSky, Onemain and Netcom

integrations; Traffic management (SLB, Akamai), complex email platform administration,

RADIUS enhancements, and many EarthLink Portal services management.

S eeBeyond/Sun Microsystems, Monrovia, CA 1998-2006

World leader in Enterprise Application Integration (EAI) systems for Global 2000 organizations,

acquired by Sun Microsystems in 2005.

Sr. Systems/Network Engineer

Brought in to re-architect network that was barely operating across the organization. Replaced a

flat, unprotected network with a highly scalable, reliable multi-site global network to support fast

company growth.

• Served as Primary Lead for systems and network implementations, responsible for R&D IT

resources, key technical contributor to SeeBeyond network growth from a simple flat network

to a world-wide network infrastructure

Kenny Chen – ******@*****.*** – 18410 Nottingham LN, Rowland Heights, CA 91748 – 626-***-****

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• Leveraged strong relationship with NetApp to build SeeBeyond's first central storage farm for

reliable, maintainable MIS infrastructure.

• Served as primary technical contact for vendor management, managed a $2m hardware

budget and was responsible for annual technologies refresh.

• Successfully planned and executed multiple data center implementations

• Planned and implemented a worldwide scalable network infrastructure spread across 15

intercontinental cities, key technologies including Cisco 7600/7200/3800/2600 routers, Cisco

VPN 3000 Series Concentrator, Cisco 6500/7600 IPSec, Cisco 800 for Teleworkers, 802.11

wireless, PIX 550 firewall, Catalyst 6500/3800 switches, CiscoWorks, Cisco Local Director

(SLB), IDS, and VoIP (CallManager, IPUnity).

• With diminished resources, led and completed SeeBeyond/Sun post acquisition Data and

Voice Networks integrations to allow one of the largest Sun integrations to succeed.

E SRI, Redlands, CA 1994 -1997

ESRI is the world leader in Geographic Information System modeling and mapping technology.

Systems Administrator

Installed and maintained 100+ UNIX/Windows/Mac systems running GIS applications for ESRI

training facilities.

E DUCATION

M aster of Science Degree in Electrical Engineering

California State University, Los Angeles, CA

B achelor of Science Degree in Electrical Engineering

South China University of Technologies, P.R. China

Kenny Chen – ******@*****.*** – 18410 Nottingham LN, Rowland Heights, CA 91748 – 626-***-****

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