Project Management

Experience Summary:

o Over ** +years of experience in areas of Design & development of

Ecommerce, Client-sever, Mainframe applications. Also been involved in

Quality assurance, Business Analysis, Project Management,

o Over 8+ years of US experience with Fortune 500 clients in USA like

Pegasystems, Deutsche Bank, MetLife, JP Morgan Chase, PFPC Global Fund

Services.

o PRPC and PegaWorks experience

. Worked in infrastructure projects for PegaSystems for 2 years using PRPC

5.x. Also supported couple of their PRPC Service Pack releases as well as

worked in developing Hotfixes for their PRPC clients.

. Worked as workflow architect for PegaWorks for PFPC Global Fund Services

for 2 years and for PegaSystems Works Support team for last 2 years.

Education and Certifications

Bachelor of Engineering (Metallurgy), 1997 from Bengal Engineering

College(recently upgraded to Indian Institute of Engineering Science and

Technology (IIEST)

Technical Skills

Operating MVS, Windows XP/2000/NT

Systems

Hardware IBM-S390, IBM-ES9000, HP-3000

Platforms

Languages JSCRIPT, VBSCRIPT,ASP, JSP, DHTML, Java,

COBOL II, COBOL 85, VB 6.0/5.0,

RDBMS DB2, Oracle 9x/8x, MSSQL, MS-Access,

Pega Related PRPC 5.x, PegaWorks, Java, IAC,Working Knowledge on EJB,

Tools XML, SOAP, Web services

Non-Pega Rules JIRA, Test Director 8.0, MS Project, CA-7, VSAM, JCL,

SUPRTOOL, QEDIT, VSS

Employment:

Company Name Duration Designation Location

Cognizant May00-Oct'09 Senior Associate Different client

Technology locations in

Solutions NY/NJ,USA

RS Software India April/98- April'00 Associate Software Calcutta, India

Ltd Engineer

Tata Consultancy July'97- March98 Assistant Systems Bangalore, India

Services Analyst

Relevant PRPC Experience:

Cognizant Technology Solutions May 00 - Oct'09

Client: Publish Application(Delivery Item workflow) Dec'08-Oct'09

PegaSystems

Technology PRPC 5.4/5.5, Java, IAC, SOAP

Role Team lead for Development team for offshore

Project Aim is to develop a publish application which will help in

Abstract publishing the hot fixes to the pdn website of Pega for

their clients to download as needed.

There were 2 parts to the project, one was to provide the

outside customers the ability to download the available

hotfixes for each of PRPC 5.x SPx releases that's already

available. The other part, which was designed and developed

by me, was to provide user interface to internal Pega

Customer Service representatives to download the hot fixes

and zip it across to the clients.

In addition to providing the option to download hotfixes,

my Delivery Item workflow was a systems of records showing

how many hotfixes have been downloaded by clients and cse's

and use that information for reporting on the self-service

usage of the PDN web site.

For creating the Delivery Item workflow,

we have used screen flow, which allows easy navigation

between pages

standard DCO mechanism to design/gather requirements,

using standard Pega harness viz. New, Confirm, Review

etc(with necessary customization) for designing the user

interface

using wherever possible standard pega provided

activities/methods(with customization) to develop most of

the code and also to maintain the PRPC 10 guardrails

methodology

integration services provided by Pega for interfacing with

other applications viz.

Dependency Checker (application which returned the

dependencies for the hotfixes) using the Rule-Connect-HTTP

type of rule files.

Packager (application for packaging the hotfixes into a

zipped format for delivery).

IAC was used to connect this PRPC app i.e. Publish

application to the PDN website. PDN is the help website

accessed by external users. So this in turn kicked off the

Delivery Item workflow which started creating Delivery Item

work objects in the background thereby letting external

customers use the Hot fixes readily available.

Client: Pegaworks Level 3 Support and Maintenance Dec'07 - Oct'09

Pegasystems,

Cambridge, MA

Technology PegaWorks(written in C Oracle, DB2, Sql Server

Role Offshore PL

Project a. Worked as team member and offshore PL in their level 3

Abstract support team attending to SR's for Pegaworks products.

guiding customers in using different features of PegaWorks,

guiding them in issues related to rule file configuration

working with them on administrative issues related to

setting up the application, database issues, performance

issues.

guiding offshore team on a weekly basis

Client: CRM (Pega Systems) for Mutual Funds, Nov 00 - July

PFPC - MA 02

Technology HTML 3.x, JavaScript, VbScript, PegaWorks(developed in C

Role Technical Coordinator between Current Company development

team and PFPC business team to come up with the functional

specifications for the project

Design & Development-workflow architect of the entire

project and was the onshore Project Lead.

Involved in different phases of unit testing, regression

testing, system testing for the entire project life cycle,

Maintaining weekly status reports & project plans

Project CRM (Customer Relationship Management) is used by the CSR's

Abstract (Call Center Representatives) of the different Mutual Funds

Management for handling queries and transactions of its

shareholders. The parent data is stored in the mainframe

and PegaReach helps in Web enabling the data so as to

enable the fund companies to view and query the data in a

GUI format.

Business Analyst experience:

Deutsche BSA/QA Lead. Dec 06 - Oct'07.

Bank

Technology Defect Management tools e.g. JIRA, Source forge,

MS Office

Role Currently working in the capacity of BSA/QA lead specifically

overseeing UAT & E2E testing releases in Deutsche Bank for

their Investment Banking portal i.e. GRCM application, which

in turn is linked to 5 other applications.

Responsibilities as BSA lead:

Working with research analysts to translate business

requirements into functional specifications(BA Role)

Working with HCL development group to troubleshoot bugs at

requirement level or coding level

Responsibilities as QA Lead

Development of a complete regression test suite.

Coordinate and guide an 11 member offshore and onshore team

for test case execution.

Ensuring smooth releases of GRCM application for before every

earnings season and testing the integration of GRCM with rest

of the upstream and downstream applications.

GRCM is a critical piece of application for Equities and Fixed

Income Research Analysts and helps DB to automate their work

from compliance and distribution perspective.

Created and maintained the following documents as part of Test

Management role.

QA & E2E Project Plan - tracked daily.

QA, E2E and UAT test cases and coverage reports.

Coordinating with individual application managers for setting

up of E2E Test Environments.

E2E test data matrix.

Peer reviews and sign offs on requirements, use cases, context

diagrams.

Also heading the automation initiative going on here, to have

test cases aligned with Business Requirements and using

Rational Rose automation products to set up an Automation Lab

in DB.

Client: End to End test manager for Development Jan '05-

MetLife projects. Oct'06

Technology Project Management tools, Test Director 8.0, Quick Tip

Professional

Role Defect tracking, test case management for End to End projects.

Follow up on test case progress with Application owners and

Leads, participating in end to end efforts and create

reporting metrics for Senior Management of MetLife.

End to end testing encompasses validation of all impacted

application interfaces (could be up to 35 apps at a time). It

mainly involved testing of end to end business processes and

all associated business triggers of the application.

The End to End Test Team was responsible for leveraging

functional test assets to create

Master Scope Grid, Scope Grid Assessment.

E2E QA Project Plan - tracked daily.

E2E test cases and coverage reports.

E2E Test Environments.

E2E test data matrix.

Daily E2E defect reporting and tracking using Test Director.

Status reporting using QA DashBoard.

Peer reviews and sign offs on requirements, use cases, context

diagrams, functional and E2E test plans.

In addition to begin End to End test co-coordinator, I also

played the role of Production support head & Change Management

Head for CIF (Customer Information file) development project.

Initial engagement involved the role of Change Control Manager

making sure every fix and releases are done in an orderly

fashion.

Development Experiences:

Client: RBG-Wave II, New York Sept 02-Nov 04

JPMChase

Technology COBOL, DB2, JCL, CA-7

Role Initially started working as developer for the mainframe

applications that supported several data marts that were used

in the Retail banking group, then moved into BSA role.

As BSA was coordinating with the business users for major

releases and enhancements, requirements gathering and

Functional Specifications development

As developer was mainly Involved in the development,

maintenance & production support of the different batch

applications

Project BTS Application (Bridge to Sales): Application to build a

Abstract proactive sales "bridge" from selected inbound servicing

contacts (via Contact center and Branch). Targeted customers

(Deposit, CCS & CAF based) are offered specific products.

Test, Control cells and systematic tracking have been

established to identify the product offers that have been

successful.

RCS Datamarts: RCS is an analytical datamart used by LOB for

marketing management and time series analysis. The RCS

datamart is a RMMFS wide customer centric datamart. The

datamart provides more specific/derived LOB data, which is

used by Liability Product Management. The business users use

the RCS datamart to promote campaign marketing activities.

They prepare a list of targeted customers who would be offered

products based on the eligibility criteria satisfied by the

customers

Other Development Projects (offshore development) May 00 - Nov 00

Technology ASP, Vbscript, JavaScript, HTML, DHTML, Oracle 8i, SQL Plus

8.1.5,Microsoft transaction server, IIS4.0

Projects 1. Oxford E-Commerce System

This project was to provide Oxford Book and Stationary

Company with an E-commerce solution so that it could turn

into a major virtual book store and create a global network

of publishers, wholesalers, distributors and retailers for

better service and support.

2. Desius Intranet System

This project was meant to design and develop an enterprise

management system required to integrate and automate all the

internal functions of an organization e.g. Manpower

allocation, Leave Management, Hardware Resource allocation

etc.

3. Always in style (AIS)

Always in style is a lifestyle survey site, developed by

Mindcorp -owned by Hanover Direct.

RS Software Apr 98 - Jul 99

Technology COBOL 85, MPI-Ex, HP 3000, TURBO Image Database, Qedit,

Suprtool, MS-Access version 7.0, Visual Basic 6.0,,

IBM-ES390, DB2, MVS, CICS

Projects 1. Hanover Direct Inc.

2. ACDRS (Arbitration and Compliance Dispute Resolution

System) - VISA

3. FingerHut - USA

All these three projects were mainly Visual Basic and

Mainframe development projects and was part of the

development team to enhance to enhance these applications to

better suite the clients.

Tata Consulting Services (TCS) Oct 97 - Mar 98

Technology COBOL, DB2, IBM-ES390, MVS, CICS

Project Amex ODC (Year 2000 conversion).The project was an offshore

Abstract development project for Amex International

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