Quality Assurance Manager

OBJECTIVE:

Seeking a challenging position in Information Technology (IT)

department.

SUMMARY OF QUALIFICATIONS:

Solid leadership, planning, and organizational skills.

Experienced in departmental IT management, staff training and

supervision.

Professional manager with a strong work ethic and attention to detail.

Flexible, positive and responsive to change.

Experienced in Support, Maintenance of IT and Quality Assurance in

Software/Hardware development environment.

Strong knowledge, Experience and troubleshooting skills and foundation

on LAN/WAN.

TECHNICAL SKILLS:

Systems: PCs, Laptops, Sun/Sparc, IBM AS/400, MS Server/AD

Operating Systems: Microsoft Windows Family, Unix, Linux, OS/2,

Netware.

Mobile Devices: Blackberry, PDA, Andriod

Networks: LAN/WAN, Ethernet, Wireless, VPN, TCP/IP, SMTP, Netware,

PBX, ACD.

Languages: C, Pascal, 8088 & 68000 Assembly, Basic, Lisp, HTML, XML,

JAVA, Visual Basic.

Database: Lotus Notes, SQL, Oracle, MS Access, & SAP familirity.

Mail Systems: Notes Mail, Outlook, cc:Mail, Novell

CERTIFICATES and CONTINUOUS EDUCATION:

CCSF-24 plus Supervisor & Manager Certificate

Lotus Notes system Administration

SANS Institute Online Security Training

Supporting MicroSoft NT core technology.

JAVA programming

cc:Mail Foundation

Crystal Report

EMPLOYMENT EXPERIENCE:

City and County of San Francisco, (CCSF, 2006-Present) San Francisco,

California.

Department of Child Support Services (SF-DCSS), IS Administrator,

Supervisor

Municipal Transportation Agency (SF-MTA), Help Desk Manager

& Department of Public Health- Community Behavioral Health Services

(CBHS)

Provided direct ongoing supervision to other system administrators

staff, working in a complex network with mini-computers, multiple

Local Area Networks (LANs and Wireless) and WAN, in a data center with

multiple and distinct computers, servers (including virtual

servers)and associated networks; develops unified and consistence desk-

level system instruction and provided ongoing and remedial user

training; established and performed data and access protection

processes; implemented IT security policies, requirements and

standards; integrated hardware, operating systems and program

applications; and performed the most difficult and complex duties of

the unit.

Detailed responsibilities:

1. Supervised, assigned, reviewed and participated in the work of

subordinates in assigned unit; review and recommended a variety of

personnel actions in such areas as performance evaluation, training,

selection and disciplinary measures;

2. Monitor and reviewed work in progress, providing technical

assistance and guidance; ensure that appropriate policies and

procedures are followed by subordinates;

3. Monitor, coordinate and assisted in developing the assigned work

unit budget; analyze and recommended procedures consistent with

departmental directives, policies and regulations developed by higher-

level management staff;

4. Designed, install, operate, administer, maintain and upgrade

complex operating systems; including virtual servers provide technical

assistance to users; consult on feasibility, costs and benefits of

additions or enhancements; assist in the transition of data between

systems on multiple platforms; create and maintain multiple Access

databases to support various operational sections of the office-human

resource management, customer service and outreach, operational

support, performance measurements and tracking, court calendaring and

tracking;

5. Directed help-desk functions; overseeing the development and

implementation of problem resolutions; coordinating hardware/software

repairs; prioritize and schedule service requests; coordinate system

related activities with other departments for multi-departmental

system projects; interface with users, engineers, and other analysts

to meet the needs of the Department;

6. Managed and designed the growth of the systems and networks;

monitor and enhance complex computer and telecommunications systems to

ensure proper functioning; Established and maintained information

security standards and procedures in compliance with state information

security and risk management policies, standards and guidelines;

.Monitored on regular and/or daily basis, security related issues;

determining appropriate response and resources in order for resolution

of issue;

7. Assisted in developing City and County of San Francisco standards

for LAN/WAN administration and security; managed and coordinated the

information security function in accordance with the established

policies and guidelines provided by both CCSF and State of California.

Reviewed compliance with the information security policy and

associated procedures and coordinated information security efforts

with the internal audit of State-DMV and other departments. Conducted

information security risk assessment, security orientation, awareness

programs and training for all staff.

8. Implemented Wi-Fi network (Xirrus solution), and Single Sign On

(Imprivata solution) user authentication, streamline application

access, across multiple computing environments, for user workflow

to productivity gain and lower IT costs;

9. Proposed plans for software and hardware equipment, services and

security; implemented IT security policies, requirements and

standards; oversee request for proposal process; oversee the

maintenance of inventories; plan for equipment needs; research,

evaluate and test hardware and software products; coordinated hardware

and software purchases; researched and evaluated software and hardware

technologies; planned for future requirements;

10. Managed departmental IVR, and all telecommunication equipment and

software, with coordination with Telecom group of City and County of

San Francisco. Also, managed, issued and maintained all provided CAC

(or common access card) to staff for access to all department's

facilities and department's data;

11. Assess user training needs; developed training programs and

materials; provided instruction on new capabilities; developed

detailed specifications & prepared procedures documentation;

12. Managed and reviewed the performance of contractors and vendors;

resolving disputes;

13. Attended meetings which represented the unit on different

committee(s).

14. Performed other related duties and responsibilities as assigned.

Eagle Contract Services, LLC. (2002-2006) Santa Clara, California.

Systems Test Engineer. (Consultant)

Responsible for organizing and directing all prototype testing that

supports prototype services, IT (desktop/network support) and data

support for Eagle Contract Services, utilizing wide ranges of

equipments for reliability and quality testing on product industries

such as wireless, RF, video control, flat panel display, networking,

medical products, storage, industrial lasers, embedded systems,

automotive and consumer products.

Provided training for third party technicians to incorporate new

technologies and products into their company processes.

Ensured all test phases, processes and schedules were correctly

implemented by developing Test plan, procedure and automation.

Produced installation procedure for all testing platforms, document

review, and release notes.

Telera Inc. (1999-2001) Campbell, California.

Member of Technical Staff.

Planed, organized and directed all computer and data support for the

QA Lab.

Supervised and maintained Quality Assurance lab as testing beds for

department of QA.

Installed and configured more than 60 Servers and workstations in

Windows and Linux environment under company firewall and VPN's. Set up

user accounts and permissions on local systems and servers, backup

data, based on the projects requirements of QA department.

Project lead and responsible for testing of Telera's implementation

platform designed for speech based telephony applications allowing a

web server to respond to queries in forms of speech -enabled

capabilities.

Developing Test plan, cases, automation and procedure to test Telera's

VoiceXML software, Interactive Voice Response (IVR) systems, and POP

Servers platform, (Client/Server web environments) and TXML

applications on NT Servers.

Executing test cases, analyzing test results/coverages/validity to

ensure quality and meet schedule for on time product release.

Ensured all test phases, processes and schedules were correctly

implemented.

Produced software installation procedure for all server platforms,

performed document review, and release notes.

Prepared and maintained technical procedures and guidelines for staff

use of software and conducted software inventory.

Lotus Development Corp. (1995-1999) Cupertino, California.

Software Quality Engineer.

Planed, organized and directed all computer and data support for the

Quality Engineering Department. Purchased, installed and configured

testing equipments including PC Servers/Workstations to be used for

Quality Assurance lab.

Set up user accounts and permissions on local systems and servers.

Installation and configuration of software/ hardware.

Troubleshooting and maintenance of all PC's and server

Setting up backup jobs, verifying and restore to assure data

availability.

Responsible for and lead testing of Lotus cc:Mail messaging software.

Responsible and lead Migration project for other Mail systems to

Lotus Notes mail software.

Developing Test plan, cases and procedure to test company's software

on different

platform, Client/Server Networking and Data communications

environments.

Executing test cases, analyzing test results/coverages/validity and

using Lotus NOTES

for software problem tracking reports.

Prepared and maintained technical procedures and guidelines for staff

use of softwares and conducted software inventory.

Performing document review, release notes.

EDUCATION:

B .S. Computer Science, (June 1991)

California State University, Hayward, California.

REFERENCES:

Available upon request.

Contact this candidate