Katina S. Hughley
**** ***** **. * Dearborn Heights, MI 48127 * 313-***-**** *
*************@*****.***
Summary:
Detailed-oriented Project/Program Manager, with several years of
experience in program analysis. Experience and knowledgeable with analyzing
and managing multiple complex projects in fast paced environments.
Excellent communication and presentation skills. Knowledgeable in project
management principles, gathering requirements, documentation and training,
problem solving and end-user support.
Technical Skills:
. MS Access . Project Management Principles . Cascading Style
Sheets (CSS)
. MS Word . Data Analysis & Reporting . HTML
. MS Excel . ERP/Database Systems . Adobe Photoshop
. MS Project . Electronic Data Interchange .PageMaker
. MS PowerPoint (EDI) . SharePoint Designer
. MS Publisher . SQL Scripting . SharePoint (MOSS &
. MS Visio . Application/Web Development WSS 3.0)
. MS InfoPath . FileMaker . Quickbooks
. MS Outlook . Windows 95/XP/2000/Vista
. SQL Server '00 & '05
Training & Certifications:
MCTS: Microsoft Office SharePoint Server 2007
MCTS: Windows SharePoint Server 3.0
Bright Horizon Certificate in PageMaker 7.0
Bright Horizon Certificate in Photoshop 7.0
HIPAA certification
Experience:
RCM Technologies/NuSoft Solutions - Troy, August 2007 - May 2009
Michigan
Technical Business Analyst/Consultant
. Assisted in project management principles and activities by
creating detailed project plans, task allocation, and budgeting and
issues resolutions in MS Project.
. Accountable for scheduling, cancelling, and rescheduling all client
visits and consultants out to client locations; responsible for all
travel arrangements (hotels, rental cars, airfare, etc.).
. Provided support to internal sales department by creating client
contracts, business agreements, and request for proposals.
. Performed Business Analysis activities by working with clients to
gather and document technical requirements.
. Drafted business requirements, analyzed and translated the
documents to communicate the functional requirements and
specifications to the development team.
. Collaborated with top managers and high-level consultants to create
the internal organizational project/program processes and framework
system to ensure structured, organized, and budgeted projects.
. Installed and implemented Microsoft Office SharePoint Server 2007
with SQL Server 2000 or 2005 backend.
. Analyzed and resolved issues with custom Microsoft Office
SharePoint Server 2007 application.
. Developed custom master pages, page layouts, content types, and
features for Microsoft Office SharePoint Server 2007.
. Developed custom training documents on custom content management
system applications.
. Presented and delivered custom knowledge transfer sessions on the
usage and maintenance of developed Microsoft applications.
Technical Environments: Microsoft Office SharePoint Server 2007, Windows
SharePoint Server 3.0, SQL Server 2000/2005, Microsoft Content Management
System, HTML, CSS, MS InfoPath, MS Project, MS PowerPoint.
Covisint- Compuware Corporation - Detroit, September 2005 - August 2007
Michigan
Customer Technical Support Analyst
. Performed Electronic Data Interchange (EDI) analysis from raw data
(Edifact, X12 and XML) for multiple automotive suppliers and
healthcare providers via the phone, internally ticket system, and
by email.
. Resolved automotive suppliers and healthcare providers EDI issues
quickly and accurately by analyzing and interpreting the data
syntax and providing precise solutions.
. Monitored failed EDI transmissions on internal system and resolved
error EDI transmissions.
. Monitored raw data files on automotive internal system to ensure
suppliers translated data was accurate.
. Recommended and selected to join an elite team to provide data
analysis and project support for an automotive supplier.
. Collaborated with the internal mapping group to obtain knowledge on
internal mapping and translating process.
. Responsible for maintaining detailed documentation for each
customer's case that had been supported.
. Reported bugs and followed the designated procedure for escalating
problems or issues to provide end user support.
. Supported newly hired employees by creating internal training
materials on several applications.
. Provided hands-on training sessions on several internal
applications, systems, departmental policies and procedures to
employees.
Technical Environments: General Motors internal data system, Covisint
Connect internal system, EDI 824, 830, 864, 835 and 837, MS Office, and MS
Outlook
Engineered Plastic Products, Inc. - July 2004 - September 2005
Ypsilanti, Michigan
Project Coordinator/Help Desk Specialist
. Translated and mapped Electronic Data Interchange (EDI) raw data
into the internal ERP system for three automotive plants.
. Modified EDI raw data syntax to ensure parts and quantities were
accurately inputted into internal ERP system.
. Created and analyzed reports using Powershop, Crystal Reports and
MS Excel that disaggregated automotive work in process (WIP), raw
materials, and finished manufactured good parts.
. Used complex SQL queries and basic SQL statements to create
reports, graphs and diagrams within Crystal Reports and MS Excel to
display cost analysis data in a useful way for both technical and
non-technical users.
. Provided project support by creating and implementing project plans
for automotive parts.
. Provided project leadership by assuring accurate costing for all
manufactured parts.
. Assessed project cost by analyzing automotive parts Bill of
Materials, Work in Process and required labor; provided detailed
budget analysis.
. Responsible for maintaining detailed documentation for each
automotive part's project plan and internal ERP system.
. Conducted regular staff development training to plant managers,
plant purchasing agents and plant administrator's on all aspects of
the internal ERP system, company policies and procedures.
. Collaborated with upper management on ways to ensure accurate EDI
data entry of manufacturing parts in the ERP system for the three
automotive plants.
Technical Environments: Powershop ERP system, Crystal Reports, MS Access,
MS Excel, SQL, Covisint Connect, EDI 824, 830, and 864, MS Office, and MS
Outlook
The Community House - Birmingham, Michigan September 2002 - July 2004
Office Services Assistant
. Worked closely with several external and internal programs
directors to provide project support.
. Worked with several clients, internally and externally to provide
monthly budget analysis.
. Created monthly billing statements from internal databases and
generated reports in MS Excel.
. Responsible for converting internal software database into MS
Access to ensure easy accessibility and retraction.
. Created several reports for multiply clients and provided data
analysis on several MS Access databases.
. Worked with several program directors to create custom and creative
marketing and advertising promotional designs.
. Created monthly newsletters, post card mailers, program
directories, and promotional flyers.
. Promoted to maintain departmental website.
. Created detailed and custom training materials for internal
employees on Microsoft applications.
. Provided training sessions to internal employees on Microsoft
applications.
Technical Environments: MS Access, MS Excel, MS Office, MS Outlook,
Photoshop, PageMaker, HTML, and Dreamweaver
Education:
Texas A&M-Commerce - Commerce, Texas
December 2009
Master of Business Administration
Wayne State University - Detroit, Michigan
December 2002
Bachelor of Arts
Concentration: Computer Science
Involvements:
Project Management Institute, 2008-present
NBMBAA, 2009 - present
SHRM, 2009 - present