Sales Manager
Resume:
NICK J. BOELENS
*** ******* **** ***** **** Phone: 908-***-****
Hackettstown, NJ 07840 Email: ******@*********.***
SUMMARY
Sales & Operations Executive with a successful track record of leading a team and achieving financial goals. Recognizes the
importance of employee and customer retention. Establishes rapport and credibility, gaining support from diverse groups
within the work environment. Seeks and implements solutions with urgency for maximum impact on bottom line results.
EXPERIENCE
MURDOCH SECURITY GROUP, INC., Cedar Knolls, NJ (9/2004 – 2/2009)
Vice President
Advanced from General Manager of Randolph Security Services to Vice President of Murdoch Security Group after 2006
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acquisition...
Reported directly to COO, responsible for Operations and Sales activities in seven (7) branch offices located in NY, NJ,
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MA, CT, PA and FL.
Coordinated the integration of 3 acquired companies including payroll, billing, benefits, real estate, polices & procedures.
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Served on the Payroll & Billing selection and integration team successfully converting various systems to the Valiant
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System.
Monitored, coached and accompanied 8 branch managers through the sales process providing guidance and support.
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Established procedures which reduced unemployment claims by 50%.
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Reviewed all bid specifications, contracts and pricing. Worked to resolve nonstandard requirements of each.
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Implemented and trained two telemarketers to assist branch offices in setting sales appointments. Increased database by
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40% after 3 months and each set 10 appointments per month average.
Implemented, trained and was accountable for 10 key employees in the use of Web ACT and Salesforce.com.
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Developed sales leads and fostered relationships with existing and prospective customers increasing the customer base by
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$4 million annually.
Coordinated all aspects of customer service including client visitation policy, customer conflict resolution, and customer
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satisfaction survey, to ensure all customer needs are met...
WINFIELD CORPORATION, New York, NY (4/2002 – 8/2004)
Sales and Marketing Manager
Developed sales leads and fostered relationships with customers and prospective customers.
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Coordinated all aspects of major sales including proposal generation, customer presentations, and pricing negotiations.
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Trained and developed new sales representatives in all aspects of the selling cycle.
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INTERNATIONAL TOTAL SERVICES, Cleveland, OH (7/2001 – 4/2002)
Northeast Regional Manager
Managed the security operations in the Northeast United States consisting of four (4) offices and 1,000 employees, which
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produced $31 million in revenue annually.
Reported directly to the President, with a team four (4) District Managers as direct reports.
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Implemented budget changes, which brought the Northeast Region from losing $100,000 annually to a break-even status.
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BORG WARNER PROTECTIVE SERVICES (12/1983 – 7/2001)
Vice President of Sales, Northeast Business Unit (1999-2001)
Managed the recruiting, hiring, training of sales professionals.
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Directed, monitored and led a team of 25 Sales Representatives encompassing 15 offices.
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Increased sales by developing customized proposals to meet the needs of high volume customers.
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Re-created the New York City Sales Representatives’ territories from geographical to vertical markets and customer
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specific resulting in a 10% improvement in closing ratios over the previous year.
Established the use of Goldmine contact management software and trained Sales Representatives to maximize its use.
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First years sales results exceeded 50,000 hours per week with an average GPP of $3.90 per hour or $195,000 per week.
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Nick J. Boelens
Page Two
Vice President of Operations, Southwest Business Unit (1997-1999)
Reported directly to the President, with a team of twelve (12) General Managers as direct reports.
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Managed the security guard service operations in Southern California consisting of approximately fifteen (15) offices and
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8,000 employees, which produced $185 million in revenue annually.
Created Regional Employment Centers removing the procedure from operational offices. This event allowed
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operational offices to focus on employee and customer retention as well as the growth of the operation.
Improved DSO’s from 36 to 33 days by implementing team collection responsibilities.
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Vice President of Sales, Southwest Business Unit (1994-1997)
Directed the growth of business in Southern California by managing a team of 25-30 outside Sales Representatives.
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Directed all recruitment, training, development, and motivation of District Sales Representatives.
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Led the unit through a comprehensive re-design of sales compensation to align with company objectives.
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Coordinated all aspects of major sales including proposal generation, customer presentations, and pricing negotiations.
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Identified a market strategy, which sold over 60,000 hours per week at rates $.40 higher than the previous year, or
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$1,248,000 annually.
Received the Presidents Club Award for Outstanding Performance by a Vice President of Sales.
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General Manger, San Diego County, California (1991-1994)
Managed security guard service operations located in San Diego County California, consisting of three (3) offices
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generating $17 million in revenue annually.
Serviced approximately 150 customers and employed 750 security officers, supervisors and administrative personnel.
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Increased operating income in 1993 from 11% to 14.5% and increased revenue by 10% each year in the position.
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1993 Winners Circle Award recipient as Large District of the Year and Outstanding Manager Performance.
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Sales Consultant, San Diego County, California (1983-1991)
Developed sales leads, fostered relationships and acted as liaison between our company and the customer, which
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increased business growth.
Recognized and developed a sales strategy which resulted on over $1 million in revenue from temporary sales.
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Winners Circle Award recipient six (6) of these years for exceeding goals by more than 25%.
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EDUCATION
WESTERN ILLINOIS UNIVERSITY, Macomb, IL
PROFESSIONAL TRAINING
Professional Selling Skills Instructor Certification
Goldmine Contact Management Certification
ACT
Salesforce.com
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