Customer Service Software
Resume:
Michael Gutierrez
Campbellsville, KY.42718
Phone: 312-***-**** E-Mail: *********@*******.***
SUMMARY
. Experience with Microsoft 2003, XP Professional and Vista operating
systems
. Experience with Microsoft 2000, 2003, 2007 and Linux servers
. Applied database administration using Access, Oracle, Act and Outlook
03' where I created and monitored users, profiles, security, back-up
and tables
. Outstanding problem solving skills with an ability to help users
locate root source of problem quickly
. Classes in Network Security, Databases, Servers, C#, Mainframe and
misc...
. Excellent customer service skills and Capable of learning and adapting
readily to challenging software and situations
Education
DeVry University, Chicago, Illinois, October 2010
Bachelor of Science in Computer Information Systems, Emphasis Enterprise,
October 2010, GPA 3.4
Software Knowledge
PROGRAMING OPERATING SYSTEMS MISC. SOFTWARE DATABASES
VB.NET UNIX-LINUX Internet
Explorer MS-Access
C#NET MS-DOS PC
Anywhere Oracle 9
COBOL MS Windows 98/00/XP/Vista Dreamweaver 8
My SQL
PASQUAL Windows Server 2000, 2003 MS-Office
98/00/XP/07
And 2007
Cisco VPN
EXPERIENCE
Primera Mortgage, Berwyn, IL December 99 - October 07
Systems Manager
> Updated servers, workstations and personal computers
> Maintained 4-7 locations.
> Implemented and maintained website with Dreamweaver
> Recommended purchases of supplies and equipment for company
> Trained 200 employees in Office, Operating Systems, General Software
and Databases
> Developed databases and forms with Access 2003 and Oracle 9
> Troubleshot pc, server and connectivity issues
> Maintained Data Backup and recovery for network
Credit-Care, Maywood, IL January 94 - December 99
Lead Technician
> Programmed company software with visual basic
> Manage teams
> Trained 100 employees on company software
> Wrote work and programming progress reports
> Monitored work with clients
> Maintained Data Backup and recovery for AS 400
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