Project Manager Training

Deborah Anne Palmer

216-***-**** . *******.*.******@*****.***

Professional highlights

. Project Coordination and Management: Facilitated multiple projects

simultaneously; maintained schedules and strict deadlines; created goals

and strategies; researched and obtained resources; organized and led

teams; managed marketing, training, funding, and publishing projects

. Financial Management: Collaborated with state officials to obtain and

maintain grants from multiple states; created and prepared grant requests

with companies to obtain funding for their training; created and managed

budgets; administered trusts through interpretation of legal documents

. Technical Skills: Certification as a Microsoft Office Specialist (Word,

Excel, PowerPoint, Access); created technical training materials for SAP,

NetDimensions Learning Management System, Teamcenter Engineering System,

Ignite Learning Authoring program, Microsoft Office products and

additional systems and processes; advanced knowledge of numerous

applications and the aptitude to learn new applications very quickly

Professional experience

Bendix Commercial Vehicle Systems

Contract employee through Amotec, Inc.

SAP Training Coordinator July 2007 - May 2009

1. Managed SAP and overall training coordination throughout the company's

seven sites in the US, Canada, and Mexico; identified gaps in employee

knowledge and correct usage of SAP and created follow-up courses, new

materials and job aids to increase employee job performance

2. Managed a grant portfolio of over $600k in three states; researched and

obtained new grant funds; applied for and received extensions on current

funds

3. Created and implemented a successful training curriculum for the opening

of a new facility for the joint venture, Bendix Spicer Foundation Brake

4. Developed an on-boarding curriculum for new employees at all locations

5. Developed Bendix University, the new company-wide training program;

evaluated the development needs of employees to create the learning

strategy

6. Managed the Learning Management System and developed the strategy to

capitalize on its potential usage; created all training materials and

courses for employees, instructors and administrators

7. Facilitated a team to select, purchase and create a strategy to utilize

a new learning authoring tool, Ignite; trained teams on how to utilize

the training program to create training materials

8. Created training documents for: SAP, Teamcenter engineering software,

Microsoft products, DFMEA and PFMEA, The Learning Management System and

numerous internal technical systems

9. Delivered training to 300+ employees in U.S., Mexico and Canada

The Goat inc.

Consultant April 2006 - June 2007

10. Provided consulting services for a new chain restaurant

11. Implemented marketing and client retention strategies; standardized

technical and traditional business tools

Ford Motor Company

Consultant through MSX International, Inc.

Program Coordinator March 2005-January 2006

12. Provided services for the closing of the Ford Lorain Assembly Plant

13. Obtained over $100,000 from the State of Ohio for career services for

displaced workers; collaborated with state officials to manage the

allocation of funds

14. Created a 214-page book of the plant history: developed bid

requirements, met with and obtained bids from local printers;

collaborated with the selected printer to design layout; selected

materials from the Ford Archives, Historical Societies, newpapers,

employees and plant retirees

15. Collaborated with the Plant Manager, Leadership and Union officials to

facilitate the plant closing; coordinated closing day activities for

management, employees, retirees, and members of the media

16. Produced an hour-long video presentation which included footage of

employees assembling vehicles, historical pictures of plant

construction, commercials of all of the vehicles produced at the plant,

etc.

Creative Services-National City Bank Oct 2004-Jan 2005

Consultant through Robert Half International, Inc.

Marketing Project Manager

17. Partnered with clients to develop design ideas and create timelines to

execute marketing campaigns

18. Assigned marketing projects to designers and copywriters, managed

projects from beginning to end

19. Implemented a new tracking procedure to better manage marketing

campaigns

Kunshan International School in China Sept 2003-Aug 2004

ESL Instructor

20. Performed instruction of English as a Second Language in a private

school in China

21. Created new, original, exciting training materials for seven grade

levels

22. Developed a future curriculum for which included instruction guides and

materials

Ohio Department of Development May 2000-Sept 2000

Interim position during graduate school

Assistant to the Regional Director

23. Managed the allocation of funds for grants given by the State for

improved technology

24. Partnered with business owners to prepare and submit proper financial

documentation to the State

25. Created new documents and systems

National City Bank Dec 1997-July 1999

Trust Administrative Officer

26. Managed trust accounts for five states and disbursement requests

27. Interpreted wills and testaments, determined the validity of each

request

28. Created assessment summaries and presented to a committee for final

approval

Education

Albion College - Albion, Michigan

Bachelor of Arts, History

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