Customer Service Computer

Ernel Johnson

** ********** **.

Goose Creek, SC 29445

H: 863-***-****

*******@*****.***

Professional Summary

IT Tech over 5 years of IT experience including experience in the areas of LAN

and WAN, ISP phone support and e-mail and security. Skilled in computer

repair and networking. Excellent communication and diagnostic skills,

consistently solve problems and rarely escalate issues. Proven ability to work

under extreme circumstances and accurately meet deadlines.

Experience.

FIREDOG Tech, Circuit City, Sebring, Florida, 5/07-8/08

• Run system diagnostics to find system related problems.

• Provide excellent customer service and accurate knowledge when

asked questions regarding work done.

• Make sure service provided is completed in a timely and precise

manner.

• Assist consumers in using and integrating the technologies that make

up their digital life.

ISP Tech, Terranovus Inc, Sebring, Florida, 8/05 –2/07.

• Analyzing customer problems and providing troubleshooting steps for

internet based applications.

• Earned solid reputation for resolving complex issues and providing

exceptional customer service.

• Provide consistent and accurate help desk phone support for our ISP

based customers

• Provide the technology knowledge and vision to support the

company’s on site computer repair and maintenance services. Helped

evaluate and recommend all software and hardware for computer

related problems.

Designer/IT Tech, The Underground, Avon Park, Florida,2/03-11/05

• Implemented a computer-based image directory which helped the

company maintain and list their cover designs and music.

• Provided consistent maintenance for all the company’s networking

and computer related problems

• Helped create several of the designs that the company used for client

purposes.

• Demonstrated exceptional skills in professionalism and

responsiveness across a wide variety of areas.

Technical Skills

Operating Systems: Windows (98-Windows 7), NT, 2000, and Novell 4.X,

5.X; also familiar with Apple OSX and Leopard, Linux

Languages: Visual Basic, C++, Java

Software: Microsoft Office Suite (97, 2000, 2003 and 2007) – Excel, Word,

Access, Outlook, PowerPoint, Adobe Photoshop, Coral

Hardware: Building custom PC’s, routers, hubs, switches, voicemail, phone

switches, printers, faxes, Peripherals

Education

Avon Park Florida, South Florida Community College

A.A. in Computer Science, minor in graphic design

Firedog Certificate Of Excellence (for completing its tech training)

Contact this candidate