Customer Service Quality Assurance

Richard A. Behan Jr.

**** *. ****** ***. *******, IL 60647

********@*****.***

Cell: 815 - 370 - 2896

PROFESSIONAL PROFILE

Internationally experienced inventory control supervisor with proven

ability to develop and implement inventory control metrics that reduce

holding costs while maintaining item availability. Have led key

initiatives to identify and reduce aged goods, increase inventory

turns, and reduce month-of-supply. Relevant job experience in all

facets of the supply chain including logistics, purchasing, and

operations as well as budgeting and forecasting experience.

Areas of Expertise

> SAP, SAP BW: Reporting/Data Mining - 3 years exp

> JD Edwards: Reporting/Data Mining in all functions - 1

year exp

> Build/Maintain Access databases - mining ERP systems

Industry-Related Skills

> APICS-CPIM certification: 2/5 complete

> Expertise in Microsoft Access and Excel

> Food Mftg, Metals, Transportation Industries

>

PROFESSIONAL EXPERIENCE

International Casings Group; Chicago, IL and Rotterdam, Holland

September 2008 - Present

Planning & Control/Inventory Supervisor

o Develop reporting tools and measure inventory metrics through

integration of JD Edwards ERP platform and self designed

databases: resulting sales from samples, aged inventory, month of

supply calculations

o Actively manage and forecasted for 300 SKU's with a $20 million

inventory value

o Solely manage inventory and production planning for North and

South America, Australia/NZ branches

o Represent responsible branches in quarterly production planning

meeting in Rotterdam, Holland

o Manage three direct reports: Customer Service - 2 employees ;

Planning and Control department - 1 employee

o Daily communication of production capacity and planning with

China, Netherlands, and Australia

o Lead yearly budgeting and forecasting processes with Sales and

Production Planning departments

Ryerson Inc; Chicago, IL

January 2007 - August 2008

Materials Management Analyst

o Developed 'Inventory Age vs. DOS': actively help manage reducing

old, non moving material

o Developed 'Excess Balancing': identified poor performing items to

transfer to active consuming plants

o Developed Days of Supply metric based on desired inventory turns

against ABC analysis

o Identify early/late materials according to PO receipts issued via

self designed SAP/Access database

o Reduced ABC analysis process time from 24 hours to 2 hours via

self-designed Access database

o Worked directly with IT to develop cubes in SAP BW to streamline

inventory visibility department wide

o Involved in SAP implementation from 3 previous legacy systems

United Parcel Service; Grand Rapids, MI

January 2005 - January 2007

Industrial Engineer Management Trainee

o Rotations: package planning, industrial engineering, hub/package

operations, operations excellence, package driver, and work

measurement rotation every 3-6 months

o Work measurement within distribution hub and numerous package

operations

o Coordinated 40 seasonal employees with 50 drivers to provide

assistance at peak season in '04 & '05

o Route planning/contingency: domestic/international packages at UPS

Airport to strategic UPS air hubs

o Developed load plans for feeder network for sensitive time-in-

transit requirements

o Operations experience - seasonal package car driver; pre-load, re-

load, and hub sort exposure

EDUCATION

Western Michigan University; Kalamazoo, MI

Graduation Date: December 2004

Bachelor of Business Administration: Supply Chain Management

(Purchasing, Engineering, Logistics, Operations)

Career Related Courses

> Process and Materials in Manufacturing

> Manufacturing Productivity Techniques

> Materials Management Strategies

> SAP R/3 Configuration

> Quality Assurance and Control

> Applied Process Reengineering

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