Customer Service Data Entry

Bonnie Wellman

*** * **** ****** **** #*** 773-***-**** hm

Chicago, IL 60615 (301)

***-**** ****

*************@*********.***

SUMMARY:

Offer 10 years of Information Technology (IT) experience. Providing and

identifying talent in the Information Technology Industry for Staff

Augmentation. Full life cycle contract recruitment with excellent

organizational, communications, interpersonal, and documentation skills.

KEY WORDS:

Not limited to: SW Developers, Programmers, Telecommunications,

Infrastructure, Military/ Secret Cleared, eCommerce, DBA's, B2B, Web

Technology, ERP, Oracle, SAP, Mainframe, Network Engineers, Project

Managers, Manufacturing, Light Industrial, Designers, Testers/QA, Analysis,

Engineering, Data Center, System Administrators/Engineers, Infrastructure,

Implementation, Analyst, Technical Architects, Testers, Data Centers,

System Admin Support, Accounting/Finance, CEO's, CIO's, Web/Graphic

Designers, Engineering, Project/Program/CM Managers, Java, DBA's,

Engineers, Technical Writers.

SOFT SKILLS:

Relationship building, probing and prescreening candidates, 100% resume

matching and presentation, candidate mentoring, testing and interview

preparation.

EXPERIENCE:

SURREX SOLUTIONS CORPORATION: (Downsized/Employee)

Chicago, IL 2/07-11/2009

Sr IT Consulting and Recruitment

. Areas of focus encompass 100% technology talent for contract, temp to

hire, and permanent opportunities. Territory includes: Chicago area

and around the country.

. In depth knowledge, identifying Top/Secret cleared candidates for

technical and non-technical opportunities.

. Develop close relationships with clients and sub-vendors. Partner with

Account Managers for requirements gathering, contracts negotiation,

and technical recruitment support.

. Screening and evaluating candidates utilizing BrainBench and TechCheck

. Establish bill/ pay rates to calculate and negotiate candidate

compensation.

. Offer employment opportunities for W2, 1099, Corp-Corp and H-1B

candidates

. Work closely with various networking groups, technical forums, and

recruiting resources providing the best talent to clients. Networking

sources include: DICE, CareerBuilder, Monster, NetTemps, HotGigs,

Craigslist, Hot Jobs, Bing.com, PCR application tracking system,

LinkedIn, Yahoo Groups and who-do-you know!

. Employ creative recruitment tactics to identify and gain the attention

of passive and niche candidates.

. Responsible for resume sourcing, salary negotiations, reference/

background checks, setting up phone/ face to face interviews, client

conferences/meetings, closing and extending offers, on-boarding

paperwork, contract negotiations and overall candidate maintenance.

MANPOWER PROFESSIONAL: (Contractor/Downsized) Chicago, IL

05/05- 07/06 Senior ITS Recruitment

. Recruitment for IT talent within the Chicago, Wisconsin, East and

West Coasts.

. Worked closely with various Manpower and Accenture clients placing IT

candidates of all levels.

. Partnered with hiring managers to identify staffing needs.

. Hands on administration of on-boarding process include HR maintenance

and employee reviews.

. Utilized Internet search engines and TechBase (candidate applicant

tracking system).

. Proficient in Microsoft Office Suite and Lotus Notes products.

SPHERION TECHNOLOGY: (Downsized/Fulltime) McLean, VA/Chicago, IL

6/99 -5/05 IT Recruitment

. Dedicated IT recruiting efforts for IBM Fortune 100 Company's

globally (within a Tier 1 Outsourcing Group).

. Worked closely with Spherion Managers, as well as, IBM Managers for

outsourcing needs throughout East Coast regions.

. Creatively: sourced, identified, qualified, screened, interviewed,

conducted reference/ background checks, closed, and placed

candidates.

. Offer employment opportunities for W2, 1099, Corp-Corp and H-1B

candidates.

. Utilized Adapt and Encore applicant tracking system (database). Set

up/administered job fairs.

. Hands on administration of on-boarding process include HR maintenance

and employee reviews.

. Proficient in Microsoft Office Products.

DIRECT RESPONSE CONSULTING SRVS: McLean VA 12/97-5/99

Customer Service Fulfillment Manager

. Managed a team of 6 members.

. Trained and monitored the performance of CS and Data Entry Reps, as

well as, played an important role in responding to customer's

requests, inquiries, and complaints.

. Processed orders, refunds, cancellations, payments,

credit/collections, returns and exchanges by means of batching and

Data Entry.

. Maintained daily deposit log of payments and orders for

distribution.

. Responsible for the distribution and database maintenance of outgoing

work sourced to virtual employees.

. Prepared status error reports and invoicing for payroll.

. Liaison between Vendors for direct mail marketing projects.

Education:

Lincoln Univ-Oxford PA: Speech Path/Audiology

Univ MD/College Park: Speech Path/Audiology

Certifications and Accreditation's: ASA Employment Law Accreditation

Course; A Guided Tour through I.T

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