Customer Service Technician
Resume:
Kenneth Dean Lindsay
Modesto, CA 95356
**********@*****.***
Education
The Institute of Technology Modesto, CA
Instruction and practical learning experiences were included in the
following courses: Introduction to Computers, Operating System Support,
Hardware Support, Network, Troubleshooting and Repairing Modern Computer,
and Networking Equipment and Printers.
Technical Skills
CompTia A+ Certified Technician
Virtual Machine
Driver Configuration
Local Area Networking
Cat 5 Cabling
Software Installation
Windows XP
Windows 2000
Windows 98
Windows Vista
Windows 7 Support
Video, I/O and Sound Cards
Microsoft Office Suite
External Device Install
Computer Trouble Shooting
System Backup & Recovery
PC System Construction & Setup
Password & Data Recovery
Work History
Lead Tech - As contracted lead technician, provided efficiency and
excellence in managing multiple technicians on time sensitive projects.
Worked as a liaison between several branches of management.
Computer Technician - Providing technical service on a contracted basis.
Work experience includes but is not limited to: providing support for roll-
outs, refreshes, conversions and break-fixes. Fielding multiple tickets for
large projects including Chase/ Washington Mutual and Wachovia/ Wells Fargo
conversion.
Warranty Technician - Troubleshooting and repair of warrantied
workstations, to include installations and parts replacement.
*Currently holding contracts with Global Resources, Peak Systems,
EccoSelect, Direct Source, and Sarcom.
*Prior work history includes working in retail settings and providing only
the best of customer service.
Awards
Dean's list for maintaining 4.0 in multiple fields of computer studies at
The Institute of Technology.
REFERENCES AVAILABLE UPON REQUEST
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