Customer Service Manager

Thomas Pace

**** **** *** **.

Mansfield, Texas *6063

Phone: 817-***-****

Email: **********@*********.***

Qualification Highlights

. Innovative professional with 22+ years of progressive management with

demonstrated initiative, creativity and success. Proactive,

leader/manager with experience in multi-cultural environments.

. Expertise in strategic planning, new business start up, capital asset

oversight, cost containment, budgeting/finance, customer service, and

staff training, supervision and mentoring.

. Skilled in P and L management, pricing strategies, staffing,

purchasing and vendor relations, management reorganization.

o Quick study with an ability to rapidly achieve organizational

integration, easily assimilate job requirements and aggressively

employ new methodologies. Energetic and self-motivated team

player/builder. At ease in high stress, fast-paced environments

with emerging and multiple responsibilities.

o Excellent leadership, management, oral/written communication,

interpersonal, intuitive, and analysis skills. Thrive in both

independent and collaborative work environments.

. Known for developing and executing innovative corporate policies and

procedures. Proven track record of increasing revenues, streamlining

workflow and creating a team environment to increase productivity.

Professional Experience

PPC Corp. Dallas, Scheduling Manager/ Assistant Plant Manager, 9/86 to

present

. Orchestrated management activities for PPC Corp. with annual revenues

approaching $32M and a staff of 8 managers and 200 employees.

. Reorganized management, systems and business operations with a

resulting $20K reduction in monthly operating costs.

. Directed all budgeting, operating, compliance, purchasing, public

relations, and administrative functions. Ensured timely execution of

operating forecasts, cash flow planning, regulatory, equipment and

facility maintenance.

. Interfaced with senior management to develop short/long term

organizational goals and objectives.

. Negotiated, administered and monitored all contracts and

subcontractors.

. Coordinated and scheduled incoming jobs, employee scheduling, payroll,

temporary labor control, purchasing, shipping, machine maintenance,

warehouse inventory and building relationships with outside vendors,

as well sales support.

. Managed hiring and training of all employees as well as quarterly

reviews for each employee and served as team leader in our TQM

Program.

. Conducted monthly inspection of the facility to ensure compliance with

OSHA standards.

EDUCATION:

1986 -1988 University of Texas at Arlington, Arlington, Texas

1985 -1986 Tarrant County College, Hurst, Texas

1982 -1985 Lamar High School, Arlington, Texas

HOBBIES/INTERESTS:

. Coaching Youth Soccer (10 years)

. Coaching Youth Softball (6 years)

. Playing golf as well as hunting and fishing

ACCREDITATION:

. Hogan Center TQM

. ISO 9000 Training

. HAZCOM Training

. CPR License

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