Help Desk Active Directory

Taylor Flores *** Freeman Ave. Long Beach CA *****;

*************@*****.*** ; 562-***-****

Technical / Personal Skills:

? Microsoft Windows XP, VISTA, 7 ? Setup and Test Computers

? Internet Explorer 6.0, 7.0 ? Test for Connectivity

? Microsoft Word 2000, XP ? Check/Install Software Updates

? Microsoft Excel 2000, XP ? Reformat

? Experience with Access and Excel ? Back Up Files to Disk

? Microsoft Outlook 2003, 2007 ? Clean up Windows Systems

? Add Printers and Map Drives ? Detect and Clean Spyware, Malware

? Create Directories ? Able to Learn Quickly

? Networking Drive Setup ? Very Detail Oriented

Experience:

Help Desk Analyst

9/2007 - present Intratek/Department of Veterans

Affairs, Long Beach, CA

Handle a high volume of calls daily

Analyze and solve IT related problems in a timely manner on the

phone

Able to Multitask, by handling multiple windows while

troubleshooting

IT Help Desk

6/2007 - 9/2007 Behr, Santa Ana, CA

Daily use of Lotus Notes 7.0, Sametime, Heat, Active Directory,

SAP, Remote Desktop, AS/400

Take calls and troubleshoot problems in a timely manner

Create detailed work orders for myself as well as other departments

in the company

Compliance Officer

10/2006 - 5/2007 American Financial, Irvine, CA

Daily involvement with Excel, Outlook, Word, Goldmine, Quickbooks

and Noteworld

After hour work with the director of IT handing over 40 computers

at one time on my own

Handled general computer related questions in my department

Call Center Representative

8/2005 - 9/2006 123 Loan, Aliso Viejo, CA

Help other Operators with handling Email or Microsoft Applications

such as Word, Excel, Outlook

Handle and Distribute Email through Distribution Groups and Outlook

Contact Books

Audit initiators on a daily basis using Excel Charts and Formulas

Education:

Santa Fe High Santa Fe Springs, Ca

9/1997 - 6/2001

General Education - Math, Science, English, Social Studies,

Economics, Political Science

Gold Cord awarded to AVID students

Certification:

Computer Repair

A+ Class

References: References are available on request.

Contact this candidate