Quality Assurance Manager
Resume:
Caroline S. Sungvoom
Hanover Park, IL 60133
************@*****.***
OBJECTIVE
To obtain a responsible position within a company where my
experience, accomplishments
and proficiency will allow me the opportunity for growth.
SKILLS PROFILE
Manager/Supervisor with 14 years experience in production, supervision and
quality control. Skilled in counseling customers, suppliers on quality
issues, establishing quality standards and solving quality - related
problems.
WORK EXPERIENCE
September 2008 - October 2009
Burmese Interpreter/translator, Tyson, Hinsdale, IL
. Interpreted for Tyson H.R Department, Employment Department, Health care
Department, Upper Management, Supervisors, and Trainers as needed.
Conducted sight translations for Tyson Documents including, Safety,
Standard Operation Procedures, daily schedule, and announcements. Held
Orientation classes to train new Burmese employees. Helped H.R department
with community issues.
December 2007 - May 2008
Quality Assurance/ R&D lab technician, Partylite, Batavia, IL (Benchmark
Staffing)
. Carried out routine and timely Quality Assurance duties for Party lite
facility. Including, but not limited to product testing and analysis of
finished product and raw materials. Assisted in product improvement and
prepare samples for evaluation. Maintained Lab data files.
July 2007 - September 2007
Quality Assurance Manager, Floeter, Inc. Elk Grove Village, IL 60007
. Responsible for all levels of quality issues at a manufacturer of retort
pouches
(Packaging) for Consumers, Military and Pet Food Industries.
. Developed and maintained a system to track vendor performance. Reported
performance of vendor to the management group. Ensured systems are in
place to make certain that vendors are capable of meeting quality
expectations.
. Enforced plant safety regulations, Good Manufacturing Practices, Standard
Operation Procedures and all other duties as assigned.
. Identified, investigated and reported on critical quality defects on
incoming, inprocess and finish products. Evaluated seriousness of defect
and determined source of quality variance and specified steps to be taken
in correcting condition or the need for sorting.
. Resolved customer quality complaints and discuss the disposition of
complaints involving marginal quality variance.
. Coordinated programs to publicize, educate, train, and coach Total
Quality principles and practices.
March 2006 - October 2006
Quality Manager, Wavezero/Deep-coat metallizing, Inc. Sugar Grove, IL
(Butler International)
. Responsible for all levels of quality control/quality assurance at a
manufacturer of thin film coating for EMI/RFI shielding for industries
such as medical, military, cellular, wireless communication, computers,
test equipment and aerospace.
. Interfaced with all internal departments, external suppliers, and
customers regarding quality issues.
. Responsible for nonconformity reports, logs, certifications, snap shots,
corrective actions, RMA activity and facilitate process improvement to
drive change where needed.
. Developed and implemented Quality Policies, Procedures and written Shop
Floor Work Instructions.
. Over see the development and continuous improvement of both internal and
external quality systems.
. Provided on-going employee training that support customer satisfaction
goal.
. Interviewed, hired, coached, motivated, developed, disciplined and
scheduled for all Quality Staff.
. Assisted Sales and Manufacturing Engineers on Samples.
. Managed material disposition area and establish improve process; results
were a significant decrease in dwell time from months to days for return
of deficient materials to supplier.
. Assisted in decreasing overall scrap counts from +20% to less than 1% on
an average basis.
November 2001 - November 2005
Quality Manager, Grand Products, Inc. Des Plaines, IL
. Responsible for all levels of quality control/quality assurance at a
licensed full service gaming and amusement manufacturer with in house
cable department, complete machine shop and tool room.
. Interfaced with all internal departments, internal suppliers, external
suppliers, and customers regarding quality issues. Responsible for all
quality documents.
. Interviewed, hired, coached, motivated, developed, disciplined and
conducted annual performance review for all Quality Staff.
. Responsible for all aspect of quality issues on daily incoming
inspection, subassembly inspection in the line and finished products
inspection. Developed and monitor systems to ensure that all production
meets customer specifications.
. Maintained the corrective/preventive action, RMA activity, inclusive of
tracking status of open actions, receiving and reviewing responses,
working with all the appropriate departments for timely completion and
periodic reports and metrics
. Wrote, issued, an internal quality manual, and revised, as needed, which
clearly defined quality policies and procedures. Implement procedures for
internal auditors, who perform daily internal audits. Developed and
implemented a supplier quality system for a key supplier that led to the
elimination of incoming product inspection.
. Communicated to the Operation Director and the Vice President on all
customer complaints, Quality Incidents, rework and Scrap. Conduct
Quality/Production meeting as needed. Actively promoted a safe work
environment on a daily basis.
. Maintained professional and technical knowledge by becoming A.S.Q member,
reviewing
professional publications, attending CQM training.
September 2000 - April 2001
. Cam designer, Assured Quality Technology, Elk Grove Village, IL
. Used Lavenir software to perform functions to integrate customer's orders
in to production cycle by manipulating images and drill files for proper
fit and optimal manufacturability.
February 1993 - August 2000
Cam designer, Production Supervisor, Omni-Circuits, Inc, Glenview, IL (ISO
quality environment)
. Cam designer, 1999 - 2000
Used Genesis software to perform functions to integrate customer's orders
in to production cycle by manipulating images and drill files for proper
fit and optimal manufacturability.
Production Supervisor, 1993 - 1999
. Responsible for the Film department (Clean room) at Printed Circuit
Boards Manufacturer for managing, directing, problem solving and
coordinating daily production operations by establishing priorities,
sequences, and proper staffing in order to ensure delivering quality
products to customers.
. Analyzed production reports so as to identify areas for continuous
improvements, including training of operators, corrective action, and
process improvement recommendations.
. Communicated to the Plant Manager and other departments' heads on all
customer complaints, Quality Incidents, rework and Scrap. Conduct
department meeting daily to communicate with team members to address and
improve performance.
. Interviewed, hired, coached, motivated, developed, disciplined and
conducted annual performance review for department Staff.
Education
St. Ambrose University, Davenport, IA
B.Sc., Computer Science; minor in Mathematics 1986
Rangoon Arts & Science University, Myanmar
B.Sc., Physics 1979
Contact this candidate