Project Manager Engineer

*********@*******.***

Mobile: 626-***-****

Brief Review of Strengths

* MBA degree, strong IT background, Bachelor of Science in biochemical

engineering, bilingual in English and Chinese, 4 years procurement

manager experience, 5 years business operating experience, computer/

networking maintenance proficiency, excel expert, with a CCNA

certification, quick learner, team-worker and open-minded manner.

Professional Experience

Sachem International Inc. - Los Angeles, U.S.A ( 07/2006 - Present

Procurement / Operation Manager

* Negotiate with overseas suppliers to create and maintain a reliable and

efficient supply chain to support sales campaign.

* Track inventory in warehouses, analyze the costs, forecast the needs and

sales by software, place purchase orders, generate all kinds of report,

and follow up with suppliers to achieve a timely shipment.

* Be familiar with using the ERP/accounting system, such as Quickbooks and

OMS.

* Coordinate with carrier and forwarder for efficient dispatch and

delivery.

* Communicate with the customs officer to resolve the duty issue.

* Provide timely and accurate communication/analysis report to customer

when necessary.

Meanwhile,

* Maintain the office internal network, desktop and server system for

reducing the operational cost.

* Maintain an ERP system to improve management efficiency.

* Update the company's website for product marketing.

IBM Corp. - Beijing, China ( 12/2002 - 10/2004

Large Account Project Manager

* Supervised the implementation process of IBM service project for key

customer in large multinational companies, such as Motorola, Cisco and

Siemens.

* Improved the service quality and performance for those key customers

through proactive coordinating with various IBM departments.

* Provided guidance to other service managers in their working.

* Accumulated substantial experience in project management and large

account service.

Accomplishments:

* Assisted CEO in establishing four large account projects, dedicated to

providing excellent service to more than 400 key customers of IBM in

China.

* Reformed and refined operation process and work flow. Developed service

policy, supporting document, and training textbook to achieve the goal.

* Won and kept a high level customer satisfaction among IBM's key

customers.

Lenovo Group - Beijing, China ( 09/1999 - 11/2002

Senior Technical Support Manager

* Supervised the daily operation of technical support team and team

building

* Took the lead in hardware and software technical support of several

Lenovo computer products

* As the main contact person, negotiated and coordinated project with

different departments.

Accomplishments:

* Participated in establishing the system of LCSE (Lenovo Certified Systems

Engineer), included building infrastructure, writing textbook, reference

materials, and examinations.

* Formulated work flowchart and criterion to optimize the operation and

maximize the efficiency of the division.

* Wrote several technical support training books and taught courses for

other engineers.

* As the editor of the division's Technical Weekly News, compiled dozens of

weekly e-magazines distributed to Lenovo's technical support engineers

across China, and received positive feedback.

Internship

During the period of studying MBA courses, successively worked in two

companies as sales assistant and IT engineer for internship. One is In-Win

Inc, who produces and distributes computer chassis in North America.

Another was an ecommerce company named Eaglebit.com, who deals with retail

business on their website.

Education / Certification

* Master of Business Administration (MBA), Management of IT Industry,

Pacific States University, Los Angeles ( 03/2005 - 06/2006

Graduate with a 3.92 GPA. Major courses include (but not limited to):

( Managerial/Financial Accounting ( Technology and Operations

Management

( Operation Analysis ( International/Managerial Finance

( Management Decisions ( Marketing

* Bachelor of Science, Biochemical Engineering, Beijing Business and

Technology University, Beijing, China ( 09/1993 - 06/1997

* Cisco Certified Network Associate ( 2003

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