Sales Human Resources

VANESSA L. BOWERS

*** *** ******* ***** • Smithfield, NC 27577 • 919-***-**** • **************@***.***

SUMMARY: Well-rounded in the knowledge and administration of Human Resources. Experienced in training, recruiting,

employee relations, leadership skills, organizational and customer service skills, and computer skills (Microsoft

Office Suite, Lotus Notes, Kronos Timekeeping System, Lawson HRIS Systems, ADP PC Payroll Processing,

and Report Smith).

EDUCATION: Meredith College, Raleigh, NC

Bachelor of Science in Business Administration, December 1998

CERTIFICATIONS: Internal ISO 9001:2000 auditor, CPR, and First Aid; currently studying for PHR Certification

EXPERIENCE:

8/08 - present New Breed Logistics, Greensboro, NC

Distribution Center for Hallmark, Inc. in Clayton, NC

Human Resource Generalist

Functioned as part of the leadership team in a 150 employee warehouse as a business partner, coached and

counseled managers and supervisors on all employee matters and business challenges. Duties included:

• Oversee performance management and improvement systems;

• Recruiting and staffing logistics;

• Employment and compliance to regulatory concerns and reporting;

• Employee orientation, development, and training;

• Policy development and documentation including the creation of employee handbooks and new

attendance policy;

• Maintain positive employee relations

• Administer company employee communication;

• Compensation and benefits administration;

• Employee safety, welfare, wellness and health; and

• Advise managers on organizational policy matters such as equal employment opportunity and sexual

harassment, and recommend needed changes.

• Maintain records and compile statistical reports concerning personnel-related data such as hires,

transfers, performance appraisals, and absenteeism rates;

• Analyze statistical data and reports to identify and determine causes of personnel problems and

develop recommendations for improvement of organization's personnel policies and practices.

• Counsels managers, supervisors, and line employees regarding employment-related policies,

procedures, rules, laws, and regulations; advises supervisors and managers on appropriate supervisory

practices; explains departmental decisions on human resources-related matters

2/06-8/08 Amkor Technology, Morrisville, NC

24/7 Semiconductor Manufacturer

Human Resource Specialist (Generalist)

• Design and conduct new-hire orientation and all on-boarding processes.

• Conduct nationwide recruitment for all open requisitions.

• Participate in job fairs.

• Interview job applicants; review application/resume; evaluate applicant skills and make recommendations

regarding applicant’s qualification.

• Conduct internal ethics investigations and prepare assessment for board of directors.

• Coach and counsel management on employee relation matters such as performance appraisals, action plans,

and disciplinary actions.

• Handle employee relations counseling and follow up.

• Process payroll for 250 employees utilizing ADP/PC Payroll.

• Compile reports from HRIS system

• Work with compensation department regarding employee merit increases and promotions.

• Administer company benefits, short-term disability claims, administer medical and personal leaves and

serve as liaison between employees and insurance carriers.

• Develop and maintain company Human Resources website including question and answer message board.

• Develop and implement various Human Resources policies and procedures.

• Process terminations including exit interviewing.

• Oversee employee training, certifications, and development.

6/03-2/06 SEARS, ROEBUCK AND COMPANY, Morrisville, NC

Product Repair Division / Call Center

Human Resource Coordinator / Administrative Assistant

• Administer various Human Resources policies and procedures, prepare and maintain employee handbook

and conduct new-hire orientation and on-boarding process.

• Conduct the recruitment for all non-exempt personnel; administer their new-hire paperwork, orientation,

and on-boarding processes.

• Administer company benefits file short-term disability claims, administer medical and personal leaves

(FMLA), process payroll. Maintain the tracking for attendance, performance management, and all training

records.

• Participate in administrative staff meetings

• Coordinate all ISO 9001:2000 training and maintain ISO training database.

• In addition to a multitude of HR responsibilities, handle various administrative duties for the Region’s

Route Manager.

• Responsible for all Employee Committees

• Safety committee member

1/01–8/02 DIAGNOSTIC HEALTHCARE SYSTEMS, INC., Raleigh, NC

Medical Supply Distributor

Sales Coordinator

• Compiled medical equipment proposals, gathered information and assigned buyers for used equipment

trade-ins, and computed beneficial discounts for both GE and the customer.

• Receive and processed orders utilizing GE’s Procurement process & spreadsheet

• Worked with logistic companies to set up deliveries

• Communicated and scheduled delivery dates, locations, in-service, and training with purchasers of

equipment.

• Scheduled and coordinated demonstrations and site visits for GE medical equipment

• Gathered information on sales leads from trade shows and workshops

• Handled customer billing issues

• Maintained all marketing materials

3/99–12/00 CONTECH CONSTRUCTION PRODUCTS INC., Raleigh, NC

Construction Engineering Firm

Sales Coordinator

• Supported a regional sales office and seventeen sales engineers

• Managed regional and local sales office bills

• Quoted and priced jobs for customers

• Coordinated sales conferences, travel arrangements and sales trade shows

• Created and maintained regional budgets and sales targets

• Ordered and distributed sales literature

6/89-3/99 GENERAL PARTS, INC., CARQUEST Raleigh, NC

Auto Parts Distributor

Human Resource Coordinator

• Responsible for on-boarding new employees to include new hire paperwork, orientation, benefits

presentations and health/wellness information

• Maintained staffing reports for the Mid-Atlantic region

• Requested background and MVR reports for new hire candidates

• Designed and maintained PowerPoint orientation benefits presentations

• Answered employee questions and assisted in any project that arose.

General Office – Distribution Center functions

• Cross-trained in a multitude of areas required in a distribution center’s sales office

• Responsible for researching and locating missing freight

• Worked as a “Master Installer” rebate clerk: issuing customer rebates on products purchased

• Responsible for accuracy of inventory in distribution center as an Inventory Control clerk

• Maintained monthly budget for warehouse and sales office

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