Manager Management

John A. Parry Jr.

_______________________

**** **** ***** **. #*** Phone: 704-***-****

Charlotte, NC 28277

********@*****.***

OBJECTIVE

Fully apply my extensive leadership, management and technical experience in

a challenging information technology management position within a

progressive team environment.

EXPERIENCE

Manager, Network Operations February 2007-

Present

Family Dollar Stores Corporate Offices

Charlotte, North Carolina

- Responsible for the management and daily operations of two teams

comprised of network engineers and network analysts to support all voice

and data networks in corporate campus, 9 distribution centers and over

6,600 Family Dollar stores country-wide.

- Provide managerial on-call support 24/7 for the entire Family Dollar

voice and data networks

- Directs, manages and supports implementation for WAN technologies

including cellular, satellite, and broadband.

- Develops processes and procedures for implementation of new tools within

the Network Operations Group.

- Works closely with telecommunications vendors in selecting, implementing

and reviewing technology deployment in network and voice installations.

- Keeps senior management apprised of network availability, advising

management during network outages or other situations which may impact the

network.

- Interfaces with other business units to provide situational awareness

and ensure network issues are considered during development of store

systems utilizing the network.

- Oversees and coordinates the daily activities of the

network/telecommunications team, including trouble ticket management,

escalations from Help Desk and Desktop Support teams and project

management.

- Responsible for managerial activities, including performance appraisals,

terminations and hiring.

- Ensures LAN/WAN, and Telephony configurations meet organizational needs,

utilizing outside support resources as appropriate.

- Interfaces with internal and external parties, including vendors, to

determine most appropriate type of hardware and software installation.

- Manages and negotiates telecommunications and WAN contracts, including

MPLS, Internet, cellular, etc.

- Participates in the creation and management of capital and operating

budgets.

- Researches and evaluates new technology relative to network and telephony

design, operations, management and network security.

- Responsible for network operations and service levels for data and voice

networking equipment and software.

- Develops measures to analyze work load and capacity utilization of

network components.

- Reports on SLA compliance and other key IT performance metrics to senior

management.

- Collaborates with other teams on network disaster recovery plans,

including developing procedures and testing of those plans.

- Develops and implements standards, procedures, and processes for the

network operations group.

- Works with other IT groups (including support and development) to

facilitate and coordinate adoption of new technologies, standards, and

technology security.

- Makes recommendations and implements changes to work methods and

procedures to make them more effective or to strengthen security measures.

Manager, Information Technology December 2001 -

February 2007

Family Dollar Stores Distribution Center

Maquoketa, Iowa

- Provides 24-hour oversight and management of all IT resources within the

900,000+ square foot distribution center supporting 600+ stores

- Leads team of 6 computer operators and desktop support personnel, liaison

with operations personnel to ensure IT availability

- Advises Regional Vice President and upper management on all IT-related

issues

- Oversees the implementation, operation, and management of the LAN, Nortel

PBX and phone network, PA system, and RF network

- Directs and provides desktop support for approximately 300 users

- Coordinates technical support with vendors, contractors and corporate

headquarters

- Selected as on-site project manager for installation, setup and operation

of new multi-million dollar data Disaster Recovery center supporting entire

company

Operations Director, February 1999 -

October 2001

Network Operations & Security Center

United States Air Force

Ramstein AB, Germany

- Executed daily operations of Air Force classified and unclassified

networks across Europe on a 7X24X365 basis

- Managed second-level technical support for entire theater of 42,000

users, 31,618 PCs and 1,200 servers including 110 MS Exchange servers

- Directed the activities of 31 military and contractor technicians engaged

in tracking and resolution, fault isolation, network security and service

restoration

- Developed and managed Service Level Agreements with 28 LAN centers in

Europe

- Managed center budget in excess of $3 million per year; monitored all

expenditures

- Created comprehensive technician training program reducing training time

by 75% and saved over $165K in commercial training costs

- Selected by AF European CIO to implement and manage Y2K program; provided

direction to all AF facilities and reported status to executive board

- Created Contingency of Operations plan and procedures for first-ever

Disaster Recovery site for center; designed site layout and procured

equipment location

- Provided senior management with situational awareness of networks in

Europe; regularly briefed foreign dignitaries on AF European network

operations

Director, Theater Network Support Center June 1997 - February 1999

United States Air Force

Ramstein Air Base, Germany

- Directed network management and security operations for all Air Force

classified and unclassified networks across Europe on a 24-hour basis

- Orchestrated the activities of 21 technicians in 3 workcenters (Helpdesk,

Network Management, Information Protection) to ensure network availability

and reliability around the clock

- Implemented new Network Operations and Security Center concept

integrating all three workcenters; received laudatory praise from CEO for

seamless operation

- Constructed plan to employ security boundary for deployed networks -

received $10.5 million to implement; project completed within 90 days

- Spearheaded installation of HP Openview and Remedy trouble ticket system

at 26 locations across Europe; began implementation of distribution process

for systems

Manager, Air Force Network Control Center June 1996 -

June 1997

United States Air Force

Misawa Air Base, Japan

- Managed operations and security of Air Force metropolitan area network in

Japan

- Led team of 18 technicians in 24-hour operations of

classified/unclassified networks

- As base webmaster, operated and maintained base web server supporting

entire population of 8,000; wrote and taught HTML and Java classes to 24

page maintainers

- Developed innovative, automated web tool for tracking personnel; adopted

by Pentagon for use at all Air Force facilities world-wide

- Initiated and implemented cross-utilization program of circuit and

network technicians in unit - almost two years before Air Force adopted

program

- Promoted thru STEP (Stripes for Exception Performers) by Pacific Air

Forces commander for superior job accomplishment

Supervisor, Systems Network Support June 1995 -

June 1996

United States Air Force

Misawa AB, Japan

- Led team of five in planning, designing and installing metropolitan

networks

- Lead LAN analyst and technical consultant for base-wide network

infrastructure

- Developed comprehensive training program for over 30 organizational LAN

administrators eliminating over $70,000 in additional training costs

- Designed and implemented high-speed fiber optic upgrade of LAN backbone

for entire metropolitan network

- Quality team leader; reduced organizational PC requirements processing

from 159 to 29 steps and from 40 to 4 days; efforts earned award from

Regional headquarters

EDUCATION/CERTIFICATION/TRAINING

- CompTIA A+ Certified, October 2007

- Associate Degree, Information Systems Technology with 3.9 GPA

February 2001 University of Maryland, European Division

- Senior Leadership Training, Senior Noncommissioned Officer Academy,

September 2000 Gunter AFB, Alabama

- Microsoft Certified Professional, Windows NT 4.0 March 2000

- Introduction to Cisco Internetworking July 1999

- Advanced Cisco Internetworking July 1999

- HP Openview Network Node Manager Fundamentals June 1998

- HP Openview Network Node Manager Advanced June 1998

- Information Protection Special Security Admin August 1998

ADDITIONAL SKILLS

- Network Management: Remedy Action Request System, MS Systems Management

Server, Concord NetHealth, Cisco Works

- Routers: Cisco 2500 series, 2600 series, 3600 series

- Network Topologies: FDDI, Ethernet, Fast Ethernet

- Operating Systems: HP Unix, Linux, Windows 98/NT/2000/XP, W2K Server

- Office Automation: Microsoft Office 97/2000, Visio, Hummingbird

Hostexplorer, Catalyst Warehouse Management System, DoubleTake Management

Console

- Phone Systems: Nortel PBX, Meridian Voice Mail, Meridian Phones, punch

down blocks

- RF Network: Intermec DCS 300 servers, Intermec 5900 Terminals, Intermec

6400 Handheld computers

ADDITIONAL INFORMATION

- Member of IEEE Computer Society

- Previously held a Top Secret/SCI clearance

References available upon Request

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