Customer Service Administrative Assistant

Shannon M. Burdett

*** ****** ****, ******, ** **421 . 973-***-**** .

*******.*******@*****.***

Education

County College of Morris - Randolph, New Jersey

Humanities/Social Sciences - Degree in progress

West Milford Twp High School - West Milford, New Jersey

Diploma - June 2003

Professional Experience

Administrative Assistant

Quadrant HealthComm Inc. - Parsippany, NJ 2009-Present

. Process and submit time sheets and expense reports

. Create and maintain all databases, including product managers list

. Create and Edit PowerPoint presentations

. Create and maintain spreadsheets as required

. Prepare documents including correspondence and proposals

. Maintain filing including growing system as necessary (new files,

switching to binders, etc.)

. Maintain weekly itinerary sheets

. Organize group meetings (send notice to participants, reserve room,

etc)

. Handle travel reservations as needed

. Handle Convention reservations (AAD & AAOS)

. Compile sales material

Clinical Project Associate

Canfield Scientific, Inc. - Fairfield, NJ

2008-2009

. Support project team on designated clinical projects ensuring that

customer service, quality, and timelines were met.

. Perform quality control checks to ensure the integrity of data

. Assist with data query resolution

. Aid in the preparation of supply shipments to study sites (both

domestic and international).

. Setup, maintain, and update databases to track study equipment and

site contact information.

. Ensure proper filing of all study documents and communicate with study

sites by fielding, answering, and directing questions to obtain

appropriate answers.

. Setup telephone and on site trainings with study sites.

. Present Power Point presentations on various topics for weekly

department meetings.

Data Entry Operator/Customer Service Representative

Redi-Mail Direct Marketing, Inc. - Fairfield, NJ

2006-2008

. Perform clerical tasks in order to meet fulfillments and process

rebates.

. Assist in call center - expedite consumer rebates as well as answer

various questions regarding program.

. Provide correspondence for inquires regarding products.

. Prepare computer files for production, which sometimes required data

conversion based on client needs.

Skills Summary

. Proficient in Microsoft Word Office

. Analytical and rational approach to problem solving

. Superior attention to detail and well organized

. Excellent oral and written communication skills

. Strong client relationship skills

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