Project Manager Customer Service
Resume:
Daniel Suarez
******@*********.***
http://www.linkedin.com/in/danielsuarez56
SUMMARY
Business Analyst with extensive experience in translating business
requirements into meaningful technology requests including batch and online
/ real time applications. Progressive experience in systems analysis,
design, development, testing, installation, managing multiple simultaneous
projects, integration planning, process scheduling, implementation
scheduling, customer service, end user support, and user training. Skilled
in optimization of mission critical corporate systems.
AREAS OF EXPERTISE
Process Analysis Design/Development System Interfaces Analysis/Resolution
Team Leadership Facilitation Process Improvement Implementation
Planning
Data Migration Project management Conflict resolution Documentation
TECHNICAL SKILLS
Mainframe ADABAS NATURAL MVS JCL TSO
CONSTRUCT * COBOL * MS project * Mainframe Utilities
Microsoft OFFICE VISIO N2O SQL *
* Intermediate Level due to infrequent use.
PROFESSIONAL EXPERIENCE
Bradford Exchange - Niles, Illinois - 2006 -
2009
Privately held group of affiliated companies engaged in direct marketing of
fine collectibles
Technical Consultant
Responsibilities at Bradford included front-end analysis and requirements
gathering of business functions and needs, documentation, facilitating
project meetings, as well as insuring that all phases of a project's life
cycle were implemented according to agreed upon specifications.
Additional responsibilities included:
. Worked closely with internal customers in order to provide
advice/direction regarding business requirements.
. Facilitated monthly meeting with internal customers aimed at introducing
new business requirements and evaluating existing applications.
. Provided guidance and direction to internal customers in order to ensure
that business requirements were appropriately defined, and that
enhancements or project modifications were warranted.
. Developed the analysis, documentation, as well as business cases on all
given tasks. Responsible for the creation of code specifications,
implementation plans, as well develop programming code.
. Applied technical and business knowledge in the analysis of client
requirements.
. Led presentations to peers and senior management on new business
requirements and functions.
. Implemented significant improvements to the Order entry application by
the reduction of key strokes across multiple online screens, adjusting
reports content, revising job scheduling, in addition to conducting
needed training sessions to the Customer Service department.
. Negotiated and established business rules and processes with new vendors
in order to incorporate valuable data feeds into existing applications.
. Initiated efforts in order to identify inefficient I.T. applications,
functions and processes. Created detailed specifications of
modifications needed, some of which I implemented, and some were
delegated to other staff members.
Daniel Suarez Page 2
Hewitt Associates - Lincolnshire, Illinois -
2005 - 2006
One of the world's leading HR consulting and outsourcing companies
Business Analyst / Developer
. Insured business needs and requirements were properly carried out in the
I.T. department.
. Led discussions between User groups and I.T. in order to identify project
details.
. Responsible for the maintenance and development of I.T applications
utilizing SAS and SQL.
. Responsible for the analysis, test strategy, planning, User interface,
and execution of I.T. applications.
Lakeside Bank - Chicago, IL - 2003 - 2004
Locally owned, community-oriented bank
Project Manager (contract)
. Project manager responsible for the administration and management of key
bank documents.
. Responsible for the computer scanning and archival of loan documentation.
. Worked with Loan manager on several assignments in order to expedite the
archival of loan documents.
CHEP USA - Orlando, FL 1997- 2002
Global leader in pallet and container pooling services serving many of the
world's largest companies.
Project Leader
. Project leader responsible for the data migration of the ADABAS legacy
application to an ORACLE, SAP system. Led my team in the data mapping
efforts, in the creation of Gap Analysis reports, as well as the design,
development and implementation of multiple batch / online modules,
functions and processes. This migration effort took 3 years to complete
and included multiple trips overseas in order to coordinate contracted
resources.
. Designed and implemented a new programming method utilizing CONSTRUCT
modeling in order to expedite the development life cycle of a program.
This new programming method saved a programmer 75% development time.
. Additional responsibilities included personnel interviewing/hiring,
project tracking, weekly status reports, and the productivity and
delegation of work to 5 programmers.
EXPERIAN - Fort Lauderdale, FL 1992 -
1997
Global leader in providing information, analytical tools and marketing
services to organizations and consumers.
Data Processing Manager
. Participated in the redesign, development, and implementation of a large
scale real estate system utilizing CONSTRUCT and NATURAL. This project
involved the conversion of existing batch COBOL applications into user
friendly parameter driven screens. Further, this new implementation gave
us significant process improvements and measurable efficiencies across
all platforms.
. Part of management team to develop an Employee Feedback process. This
new concept allowed for the exchange of ideas, complains and concerns
between employee and management. The Employee Feedback process improved
employee morale and increased productivity.
. Designed and implemented a Project Tracking system which recorded time
spent by each employee on a project/assignment basis. This process
allowed management to better forecast start and end dates on future
projects, as well as gage employee performance.
. Other responsibilities included personnel interviewing/hiring,
performance reviews, the supervision of 11 employees, as well as other
administrative functions.
Daniel Suarez Page 3
BROWARD COMMUNITY COLLEGE - Fort Lauderdale, FL 1994 - 1994
Instructor - ADABAS/NATURAL
. Taught ADABAS/NATURAL classes to 20 I.T. staff members.
. Served as on-the-job consultant to I.T. staff.
SAFECARD SERVICES - Pompano Beach, FL 1990 - 1992
Project Leader
. Installed telemarketing system which captured new enrollments via tape.
This system
eliminated the need for manual entry by the Data Entry department.
. Developed and implemented a system which consisted of Laser reports
utilizing Bar code technology. This effort consisted in the capture and
analysis of customer sensitive information.
. Other responsibilities included the supervision of 5 programmers.
TROPICAL SHIPPING - WPB, FL 1988 - 1990
Systems Analyst
. Involved in front-end study of new version of programming language.
. Participated in the continuous training of programming language to junior
programmers.
. Responsible for work performance of 3 programmers.
EDUCATION
. Northeastern University, Chicago IL, 1982-1983. Truman College,
Chicago, ILL, 1983.
. Attended seminars on project management and employee development, which
included, negotiation skills, setting realistic deadlines, the 'hand
shake' approach, and specifics on improving employee/management
relations.
Contact this candidate