Customer Service Manager
Resume:
Michael P. Kirchmann
Yorba Linda, California 92886
*********@*********.***
SUMMARY/SKILLS
Distribution Supervisor for Ormco Corporation, San Dimas, CA.
Supervised 23 associates in receiving, transport, material handling,
and packaging.
Completed employee evaluations, scheduled time off as needed.
Daily meetings included safety, quality, delivery, inventory control,
and production.
Computer system used, Oracle. E-mail, MS Outlook. Used Excel & Word
daily.
Team leader in Kaizen event in 2008, improved put-away or re-stock by
as much as 18%. Improved lead-time in packaging from 7 days to 1.8.
Corrected regulatory compliance on transporting items intra state.
2006 - Present
Self-Employed, Yorba Linda, CA.
Worked at my own business with various industries, consulting and
assisting in designing, organizing, setting up reporting formats, and
working with managers on efficient layouts of warehousing, additionally
explaining the trucking industry, bill of ladings, and proper shipping
techniques. How to perform inventory control, best practices, and least
expensive shipping options, with added information on Haz Mat when
required. Used Windows XP, excel and word, along with internet.
2000 - 2006
Administrator/Supervisor, G.I. Trucking, La Mirada, CA.
Supervised as many as 8 associates in cargo claims department.
Department was responsible for all of G.I. Trucking cargo claims, along
with a lot of work in customer service. Completed employee evaluations,
scheduled time off as needed. Claim completion ratio increase of 12%.
Investigation/approval of customers claims, along with process and
payment. Computer system used included AS 400, with lotus notes, excel
spreadsheets and word documents.
Michael Kirchmann
Page
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1998 - 2000
Distribution Manager, Ameron International, Brea, CA.
Supervised 5 union associates in shipping department along with 3
office personnel. Brea division was responsible for all of Western US
deliveries. Daily Inventory Control necessary to keep customer orders
completed in a timely basis. Trucks arriving from production plant,
average of 3 times a week. Haz Mat storage, reduced inventory level and
increased product turnover, as company was out of compliance. AS 400
computer system used for inventory and order tracking.
1997 - 1998
Warehouse/Maintenance Manager, Industrial Contracting, Anaheim, CA.
Supervised 3 drivers, 2 mechanics, and 1 assistant. Daily Inventory
Control necessary to keep product, tools, and equipment available to
installation crews. Established inventory system, produced in Excel, to
track all equipment and tools. Company had no tracking system
previously.
1980 - 1997
Refining & Marketing Division, Unocal Corporation, Los Angeles, CA.
Started in mail distribution, worked in plant production and
compounding. Promoted to lead person, then foreman/supervisor.
Supervised as many as 50 union members, day and swing shift. Job
included, Inventory Control, Production, distribution, dispatching,
customer service, health, environment, safety and haz mat storage.
Picked up and delivered product from areas as far as Phoenix, Las
Vegas, Fresno, and San Diego. Additionally was in charge of largest
automotive accessory warehouse. Conducted employee evaluations,
negotiations, and safety meetings.
Awarded Employee of the quarter, twice.
EDUCATION
Bachelors Degree in Business, Columbia State University
Associates Degree in Industrial Arts, Fullerton College
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