Customer Service Manager

Roxanne W. Traylor

Contact information: Cedar wood Dr., Slidell, La ? 985-***-****

PROFESSIONAL SUMMARY

Perform a diversity of clerical duties in a fast paced technical

environment. To exercise the ability to work independently in performing

tasks. Examples of duties include:

?Customer service professionalism ?Answering phones

?Working reports ?Scheduling appointments

?Working directly with field technicians ?Data entry

CAREER HISTORY

2006-Nov. 2009 Dispatcher II, Charter Communications

?Answering all incoming calls from call centers and field

staff

and assisting accordingly

? Data entry, inputting information into system and

activating

equipment on accounts

? Scheduling appointments

? Work KMS forms for entire LA KMA and logging daily

? Work outage and past pending reports using spreadsheet

? Dispatching work accordingly to field staff

? Creating emails and passwords for customers accounts

? Trouble shooting equipment with field staff

2006. Dispatcher, Cable Marketing and Installation

?Answer all incoming calls to assist field technicians

? Inputting information into system and activating

equipment on accounts

? Scheduling appointments

2005. Secretary/Treasurer, North shore Contractors, LLC

?Prepare proposals

?Accounts payable and receivables

?Scheduling appointments

?Answering emails and distributing faxes accordingly

1995-1996 Receptionist, General Mill Supplies

?Answering multi-phone lines

?Data entry of all Sales orders to be sent

out through

warehouse for shipping

?Matching inventory count data sheet for all sales entered

for office manager

REFERENCES

Stanley Piton Executive Engineer 985-649-

3116

Chris Mosley District Office Manager 985-285-

5001

Anna Meadows Warehouse worker 985-***-****

Larry Buras Subcontractor 985-

640-2454

Contact this candidate