Insurance Software

Holly Tinker

*** ****** **

Canton, Ga *****

***/***-**** ** ***/889-2892

********@*******.***

Objective

To gain a position of employment with an organization that allows me to

utilize my strong skills of organization, communication, and understanding

of the daily operations necessary for the success of any company.

Experience

October 2009 to Present (temporary assignment) Highland Rivers

Canton, Ga

Billing Clerk/Front Office

This is a temporary position that will end the middle of February 2010.

Duties include checking in/out patients. Scheduling appts, billing for

services, verifiying insurance, and making reminder calls.

June 2007 - August 2009 Mountain Management Services

Chattanooga, TN

System Analyst

Provide help desk phone and on-site support to over 50 physician offices

and a central billing office troubleshooting hardware and software issues.

Used "Track It" as the help desk software to track and resolve help desk

tickets. Kept up to date constants on the GE/IDX Group Practice Management

system, which included fees, CPT codes, ICD-9 codes, payment/adj codes,

insurance codes, etc. Modified insurance claim formats to meet the needs of

the various insurance companies. Resumed my role as Collections Plus

administrator. Maintained the RS6000 operating system running Unix. Support

several applications that depend on JAVA to run properly. Installed

software and networked all new PCs, laptops, and printers in the physician

offices. Created user logins and passwords for new hires and reset

passwords for existing employees via Active Directory. Highly proficient

in Microsoft Excel, Outlook, and Word.

Sept 2004 - March 2006 Caring for my sick Father - During this time I

worked 2 half days a week at my church as the secretary. I paid the bills,

created the weekly bulletin, updated church records, etc.

Aug 2001- Sept 2005 Gilmer Board of Education

Ellijay, GA

Computer Technician

Installed and maintained all computers, printers, and software at the new

Mountain View Elementary. Used the GHOST software to create an image then

uploaded to the PC's. Also provided tech support to Ellijay Elementary and

Ellijay Primary school. Gave support to over 90 teachers and

administration.

Sept 1996- May 1999 Mountain Management Services

Chattanooga, TN

System Controller

Installed new IBM RS6000 mainframe and all software. Converted 17 Physician

offices over from the old computer system to the new IDX/GPMS computerized

billing system. Trained over 150 people on the new computer system. Built

Templates for the physician appointment schedule. Installed and formatted

the Collections Plus billing module for billing/collections department.

Responsible for the overall management of the RS6000 along with the Windows

NT office network server. Installed all new PCs, laptops, & printers.

Formatted all special forms, insurance claim formats including paper and

electronic. Wrote custom reports using Cognos Impromptu report writing

software. Worked with the finance team providing them the necessary

financial reports.

Reported to the CEO of Mountain Management.

Aug 1988- Sept 1996 Shaw Industries

Dalton, GA

Computer Operator

Operated the Bull 9000 mainframe computer, RS6000, and AS400. Monitored

mainframes for job aborts and system failures. Printed invoices and payroll

checks on line printers. Also printed executive and manufacturing reports

using page printers.

3rd shift Computer Room Supervisor from 1993-1996

Education

1987-1988 Pickens Technical College

Jasper, GA

Received a certificate in Computer Programming

1988-1992 Dalton State College

Dalton, GA

Associates Degree in Computer Science

2002 Certified in Windows XP at Kennesaw State College

References

Dr. Paul Mims 706-***-****

April Smith 706-***-****

Pat Acree 706-***-****

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