Customer Service Representative

DeVonna Naugle

*** ****** **.

Lombard, IL *****

630-***-**** cell /630-***-**** home

***********@*****.***

Work Experience

Payroll Support Specialist

*/**** - ******* ***********

Glenview, IL

. To answer incoming customer calls relating to completing and entering

payroll for their small business. Also, to calculate payroll and enter for

various customers and walk through understanding how to navigate through

the system. Problem solving and product resolution for customers.

8/2006 - 8/2008 PayCycle, Inc

Schaumburg, IL

. To answer incoming customer calls relating to completing and entering

payroll for their small business. Also, to calculate payroll and enter for

various customers and walk through understanding how to navigate through

the system. Problem solving and product resolution for customers.

National Admissions Advisor

6/2005 - 5/2006 AIU Online

Downers Grove, IL

Advise potential students on education choices as well as

career choices. Train new advisors on proper procedure and

techniques, forecast student enrollment, enroll new

students, handle inbound and outbound sales and customer

service calls, various educational options, provide

excellent customer service, multi-tasking, word processing,

prepare excel spreadsheets, manage and keep records and

accounts of 7-10 new students per month from admission

until graduation, received weekly training on new advisor

information, as well as general office duties (faxing,

copying, filing, etc.).

Customer Service Representative

11/2000 - 8/2005 DHL Express

Franklin Park, IL

Take incoming phone calls in a call center environment,

assist customers with tracking packages, scheduling

pick-ups, opening accounts, problem resolution, product

information, new representative training, multi-tasking,

provided excellent customer service, received continuous

customer service training, routed packages, data entry, as

well as general office duties.

Education

6/2002 -6/2006 Chicago State University

Chicago, IL

Bachelor of Arts Degree with a concentration in Accounting

Skills

Internet literate, typing 70 wpm, Microsoft Office Suite,

utilize office equipment (fax machine, copy machine, etc

and multi-line telephone system.

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