Customer Service Representative

Lilia Elizabeth Sanjuan

***** ******** ****, ******, ** 77337

Home:281-***-**** Cell:713-***-****

********@***.***

OBJECTIVE

A position as a customer service representative/general office

clerk for a major corporation

SKILLS PROFILE

Extensive bilingual skills

Knowledge of and experience in call center environment/ability to

work independently, advanced listening skills and solid attention

to detail and accuracy

Ability to work under stress and pressure/excellent communication

skills required - both verbal and written

Experience in handling confidential paperwork

Ability to manage difficult calls/ability to adapt, grow and

change with the business

Good customer-relations background/high level of initiative - A

self starter

Solid interpersonal skills needed to be effective in this job

field

Logistics experience (Export)

Typing skill (45-50 WPM)

EMPLOYMENT HISTORY

Air-Sea International Logistics, Inc. 2007-2009

Customer Service & Logistics Representative

Prepared documentation for overseas export shipments for major

clients

Successfully complete all jobs by time requested

Prepared cargo arrangements for overseas air shipments

Farmers Insurance 2005-2006

Customer Service Representative

Assisted Farmers Insurance clients with Auto/home policy quotes

Filled customer policies and documents

Successfully completed all jobs by requested time

Reliant Energy 2003-2005

Customer Service Representative

Assisted Reliant Energy customers with energy bill inquires

Assisted company with work environment decisions in a team

leadership group

Inter-Continental Hotels & Resorts 1996-2005

Customer Service Representative

Assisted travel clientele with worldwide hotel reservations

Assisted travel agents to obtain their due hotel commission via

international e-mail/phone

EDUCATION

Graduated Macarthur High School 1993

Training: Managing difficult calls/Team Leadership Int.

North Harris College: Office Administration 1996

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