Manager Customer Service

Robert Charles Ketchum *** Louise Way, Lebec

California,93243

*****************@*****.***

661-***-**** cell 661-***-**** home

OBJECTIVE

Warehouse / Distribution / Shipping And Receiving

Well-qualified management professional with extensive Skills

experience in

the management of warehouse and distribution center Knowledgeable in every area

operations. of the shipping/ receiving

Effective in developing performance objectives/standards for departments

all

operations to achieve cost, productivity, customer service, Tracking shipping/receiving

and shipments

revenue objectives.

Strive and ensure that

EDUCATION orders ship on time

AA/Information Technology, Visual Communication

August 2007 - April 2010 Ability to make Decisions

University of Phoenix, Bakersfield, California

GPA 3.45/4.0 Computer and data entry

skills

Studies focused in Business Communication, Management of

Information Systems, Web design, Analysis & Design of Time management skills

information Systems, Image Editing, Programming with

Algorithms and Logic, Internet Concepts, Computer Networking, The ability to multi-task

and HR Management.

Problem resolution skills

Enterprise High School / GED

EXPERIENCE Verbal and interpersonal

skills

Jerry Leigh Entertainment Apparel

Receiving Department Manager 7860 Nelson Rd. Van Nuys, Warehouse Management Systems

Ca 200,000 sq feet

February, 2008/ Present

Red Prairie

AS/400

Supervising, training and hiring of employees to work in the ASTO System

warehouse either as laborers, equipment operators, clerks or RF Scanner

inventory control personnel.

Scheduling employees, truck drivers, arranging drop offs and Certifications

deliveries and scheduling loading dock use of mechanized

equipment such as forklifts. Certified Forklift Trainer

Ensuing that all appropriate safety regulations are being Supervisor/Manager

followed both with regards to personal safety and safety of Certificate /Seminars

inventory.

Strong leadership, staff development and motivational

abilities utilized to build productive teams. Proficient

in utilizing radio frequency scanner technology.

Bolthouse Farms 7200 East Brundage Lane Bakersfield,

Ca

Shipping Department Supervisor ( Food & Beverage/Cold

Storage)

200,000 sq feet

June, 2005/February, 2008

Supervises daily activity of hourly Team Member's. Assigns

work and monitors productivity to ensure high standards of

quality, accuracy, housekeeping, merchandise damage

minimization and safety.

Time Management Program.

Super User for (Red Prairie WMS)

Coordinate all warehouse operations including, receiving, and

selection, truck loading and shipping.

Address Team Member's & Facility safety issues, training, and

inspections, improve safety programs and results.

Work together with other Supervisor and Manager to assure that

all objectives and goals of the Distribution Facility, as

communication.

IKEA/ Distribution 4104 Industrial Parkway Drive Lebec,

CA 93243 1.8 Million sq feet

Shipping Operation Supervisor

June, 2000/ June, 2005

Knowledge of facility start up.

Used coaching skills to improve team's performance and

productivity of work.

Instruct teammates when help is needed with job functions

including system support and training issues to improve

efficiency and quality.

Oversee and track inventory adjustments done, to over 161k

cubes currently in the 1.8 million square foot building.

Supervised and managed all stock that enters and leaves the

building, at an excess of 116k cubes a month.

Assisted Supervisors and managers in tracking of productivity,

key figures, KPI'S and cost per cube.

Contact this candidate