Project Management
Resume:
Wanda S. Gonzales
Warren, Michigan *8092
WORK EXPERIENCE:
Summary of work experience:
MetLife
March, 2007 - Current, Southfield
Technology Liaison Analyst
Summary of Responsibilities:
This position is responsible for the ongoing operation of the Benefits
Workstation (BW) system.
. Responsible for running production batch jobs, analyzing and correcting
data problems where necessary.
. Responsible for defining and writing specifications.
. Responsible for development of testing scenarios to support system
requirements
. Responsible for QA testing
. Responsible for the summarization and delivering of testing results and
validation of test scenarios to BW Stakeholders
. Research the extent and impact of identified issues.
. Recommend solutions to system problems, including, possible workarounds.
. Take part in any manual processes which may be used when a systematic
approach is unavailable.
. Review and analyze BW system reports.
. Work closely with programmers/designers/database administrators to
resolve programming, server, transmission, and database issues.
. Identify and outline defects identified in BW with enough detail so that
programmers can easily understand the issue and revise or create new code
to fix the issue without unnecessary re-work.
. Work w/third party vendors regarding BW interfaces and data/transmission
issues.
Knowledge/Skills/Competencies:
. Strong analytical and problem solving skills.
. Ability to identify problems quickly and while under pressure.
. Ability to handle multiple tasks and issues at one time with a great
degree of flexibility and timeliness.
. Respond to issues quickly and with a sense of urgency as priorities
change or as problems arise.
. Ability to quickly learn new system/software applications.
. Strong individual contributor where one is self-directed works
independently and takes initiative.
AAA of Michigan
March, 1970 - July, 2006 AAA of Michigan, Dearborn
Senior Software Consultant Project Leader
. Qualifications Include:
* Extensive experience in clerical and technical leadership
positions.
* Served as a programmer / programmer analyst, software
consultant, and Project Team Lead for more than 25 years in a
Cobol, Mainframe, Online Conversational/Pseudo Conversational
with MQ-Series, and Web Based processing.
. Senior software consultant for more than 25 years.
* Extensive experience in the development of a Claim Processing
System within AAA of Michigan.
. Served in a Systems Testing Team Lead position for 5+ years
Duties include:
. Managing day to day Testing Activities and Issues
. Manage Customer Testing expectations
. Coordinate end-to-end testing activities including test
plans, setup testing environments, testing, test results,
resolve test result
. Coordinate Integration and User Acceptance Testing
. Dispute Resolution
. Extensive Experience as a Project Team Lead
Duties include:
. Responsible for project planning, project management,
controlling, and resolving changes in scope, timing, costs,
quality and client satisfaction.
. Responsible for developing, analyzing, and producing pseudo-
code to allow construction and implementation of computer
systems
. Responsible for the design, development, testing,
implementation and support of complex to moderately complex
mainframe systems
. Responsible for resolving team member concerns and issues
. Responsible for the development of project work plans and
monitoring team progress
. Responsible for coordinating/organizing/assigning work for
the team
. Responsible for business and technology process integration
. Responsible for prioritizing and delivering solutions to
match the
. business needs
. Responsibile for production support issues
. Responsible for establishing and maintaining effective
relationships with customers
. Responsible for developing and supporting user acceptance
testing
. Responsible for developing project implementation plans with
the customer
. Responsible for the overall quality of assigned work
. Responsible for management and prioritization team work
. Very supportive of department and company goals
. Very positive attitude and Team Player
EDUCATION:
Completed numerous data processing and Programming Courses thru Macomb
Community
College. Also, completed numerous management courses thru Davenport
University
ADDITIONAL INFORMATION:
Training/Skills
System Analysis Training IMS Teleprocessing Coding
Project Workbench IMS Batch
Coding
IMS/VS Concepts and Facilities IMS Expert
TSO Usage DB2
Endeavor
Expediter
Project Management Defining/Writing Requirements
MQ Series Processing FTP Processing
Excel/Word/Access Some CICS
knowledge
JCL/Clist File-Aid / File-Aid DB2
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